Presentation on theme: "PROFESSIONAL OUTSOURCED CUSTOMER SUPPORT On your website at affordable price. EU & America– Save up to 30% on your current customer support based Agents."— Presentation transcript:
PROFESSIONAL OUTSOURCED CUSTOMER SUPPORT On your website at affordable price. EU & America– Save up to 30% on your current customer support based Agents expenses. Our Agents - You can save as much as 70% on your current customer support expenses.
HOW DOES CHAT SUPPORT WORK? When your website visitor needs help, a text chat session is initiated by clicking on a "Need help?" or “live support” link. Professionally trained customer support then interacts with the visitor, understands his requirements, resolves the query and closes the interaction.
HOW CAN CHAT SUPPORT IMPROVE SALES? Chat support availability on a website boosts customer’s confidence in business. It is certainly helpful when customer wants to ask a quick question about a service or product before he wants to sign up for it or he needs help in placing an order. Chat support is also a good customer service platform after is done.
IS CHAT SUPPORT GOOD FOR MY KIND OF BUSINESS? Chat support is definitely a good customer service option if you do any of these E-shop owners – you sell online Make sure web visitors don't leave with an empty basket Services – you provide services online Show your website visitors you care and are there to help Software Help your customers with technical problems they might face Hardware Live help is a great way to avoid problems with registrations, credit card payments
WHY OUTSOURCE, IF WE HAVE OUR OWN MEN POWER? We’ll be happy just to be there, when you need us. For example, we can provide live help only when you are not around but your website still sells or we can provide customer service after your office hours. Depending on the type of your business our agents will be able to reach "only" 50-80 % of your own employee's knowledge of your services. However there is much more to know about professional online support. All our agents are highly trained to assure your web visitors feel comfortable and safe on your web. Most important, price we offer. Our agents may save you up to 60% on your current customer service costs.
WHO’S GOING TO IMPLEMENT, IT ALL? Our technical staff will help you implement Chat support – Set up & testing chat support client on website E-mail support - Configuring contact us form on website Phone support - configuring and testing phone support lines
ARE WE A GOOD CHOICE? Yes off course, Our Agents are well trained and educated for English chat and email communication. We have served companies like MagicJack, UTEL. Our agents have worked for companies like AT&T, American Express to name a few. Our support is not just limited to Chat & Email support, We are serving the globe with our services like Web Development, SEO, Pay par click Marketing, Daily Deals Business Analytics, Technical support & Customer Service. Our services are very affordable and you will save a lot in terms of money and will gain more business with our expert customized services.
WHAT ABOUT AGENT TRAINING? 1) After we know basics about your business we shortlist agents as per your need After sign up, you are sent out a short questionnaire. By answering this questionnaire you’d be able to tell us as much as possible about your business as it’ll help us to prepare agents just for your need. 2) More we know the better we’d serve Tell us about FAQs of your visitors and about the problems they face. The more we know about you, the better our service becomes. With your help we’d design a knowledge base which can be placed on your website or with us to better assist your customers. 3) Testing- up to 3 test rounds! Not happy with our agent? Leave anytime you want, with no questions asked.