1. North American Van Lines Moving Families into the Future

2. North American Van Lines wEstablished in 1933 wCombined Revenues in Excess of $3 Billion wOur Experienced Services Include: åInternational åDomestic/National Account and Private Transferee åOffice and Industrial åLogistics

3. Mission Statement To create customers for life by providing consistent, top-quality relocation services worldwide

4. The North American System wWorld’s Largest Network With More Than 1,500 Locations in 36 Countries wMore Than 800 in the United States and Canada Alone wOur Agent Family is Thoroughly Trained and Certified in the Home-to-Home ® Process

5. wExperienced International Staff and Packing Crews wHighest Quality of Materials Used for Added Safety and Protection wComplete Communication Through Our International Relocation Counselor’s Pro-active Approach Via the International MOVEmanagement System wLargest Worldwide Agent Network The North American System

6. Worldwide Network Luxembourg Singapore Australia France Poland Sweden Malaysia Japan Hungary Russia Philippines Spain Thailand South Africa Romania Belgium Bulgaria Cambodia Canada China Czech Republic Czech Republic Germany Hong Kong India Indonesia Kenya Italy Korea (South) Laos Mexico Myanmar Netherlands United Arab Emirates United Arab Emirates United Kingdom United Kingdom United States United States Vietnam Zimbabwe New Zealand

7. Commitment to Excellence w1st Van Line Forwarder to Obtain ISO 9002 Certification for Quality Processes and Services w1st International Relocation Company with Registered International Mover (RIM ® ) Certification wGeneral Service Administration (GSA) Customer Satisfaction Index: 101.21% wThe Allied Signal Award for Customer Service and Assistance for Relocating Employees

8. Technology Advantages wInternational MOVEmanagement System (IMS) wOnline status wShipment Tracking System wPersonalized Extranet site capabilities wOnline document download

9. Technology Advantages North American International has created a uniquely comprehensive relocation rate solution. The IMS system is the industry’s most comprehensive rate optimizing, route-planning and service tool. wIt maintains all client specifications and service requirements wIMS allows worldwide communication directly from our terminal or yours wThe system holds 150,000 individual rate components, our volume dictates the best possible pricing wOptions and transit times are provided wIMS generates all documentation, and the system produces ONE invoice for the entire relocation

10. Technology Advantages The North American International Shipment Tracking System is available to provide shipment tracking through the Internet. The Shipment Tracking System allows corporate clients, our agent family and individual transferees the ability to monitor the status of international relocations. wReal-time updates of shipment records and other shipment related information can be accessed 24 hours a day, seven days a week by visiting the North American Van Lines web site at www.navl.com. wThis system is available through a log-in identification and password protected environment. wRecommendations for cost- and time- saving reports and/or formats are available upon request.

11. Shipment Tracking System

12. Customized Extranet Site wPrivate Sites wPassword protected wLink From Agents Web Site wCustomized for Agent and Client wProvides Employee Information: åMoving Checklist åFAQs åImportant Contacts and Information åPacking Information åMove Policy Information åShipment Tracking åPost-Move Survey

13. Customized Extranet Site

14. Personalized Relocation Services Our Step-by-Step Guide to the Home-to-Home ® Process wAdvanced Pre-move Counseling wProviding You Cost Containment wManaging the Move wSettling In wCentralized Invoicing wQuality Analysis and Review Why These steps are your assurance of the 100% solution - North American’s Home-to-Home ® Process System

15. Communication Cycle Introductory Call Fact-Finding Confirmation Call In-Home Pre-Move Survey Pre-Move Information Packet Destination Arrival Call Transit Communication Confirmation Call Pre-Move Call Pre-Delivery Call Delivery Day Call Post-Move Follow-Up

16. Protection and Packing Quality packing is the most important step in safely transporting your employees belongings. That’s why North American International’s professional packing crews are trained in the best packing techniques. And that’s why it’s so much easier and safer to have us pack for your employees.

17. Relocation Assistance wDestination Profiles (Over 80 Countries) wCountry Fact Sheets wInternational Relocation Guide wDestination Video Library wConsulate Information wCustoms Clearance Information wLanguage/Intercultural Training and Education w“Putting Your Best Foot Forward” Book Series wWorldwide Assistance Programs

18. Destination Profiles

19. Worldwide Advantage Through our quality agent network, carriers and staff, we set the pace for the moving industry throughout the world. We’ve been making marks of distinction for over a half century. North American International is the leader in worldwide moving. At North American International THERE ARE NO LIMITS.