1. Case on FedEx

2. FedEX FedEx Corporation is an American global courier delivery services company headquartered in Memphis, Tennessee.The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express, which was used from 1973 until 2000.courier Memphis, Tennessee syllabic abbreviation They handle 3,200,000 parcels/daily, cover 220 countries. They have 138,000 employees, 671 airplanes, and 41,000 cars.

3. FedEx Desktop Support convenient way for customers to monitor/track shipment directly from their own devices such as computer or cell phone The concept behind this is to give access and visibility It is proactive – notify change of schedule, monitors progress Tools – Adobe Flex 3 and Adobe AIR help customer access the system on-line, off-line, and mobile environment

4. A case of Swyrich Corporation with FedEx - a Collaboration Sell lapel pins, surname histories and Coats of Arms

5. FedEx Ship Manager API handles Swyrich’s online shipping They link the customer facing order interface to its internal shipping system FedEx Ship Manager API offered integration with the company database and gave both Swyrich and its customers an easy way to order, ship, track and receive package

6. The Process

7. Benefits Easy tracking for both Swyrich and customers Customer satisfaction Cutting down administrative time Easy reconciling of bills