1. History Started as a phone message service in 1907 and developed into a shipping and receiving company by 1930 In 1952 it began to expand geographically In 1991 developed a customer service focus Electronic clipboard In 2000 – e-Ventures Acquisition of Mail Boxes Etc

2. UPS Today Excellent customer service, up-to-date technology –Website Tracking system DIAD (Delivery Information Acquisition Device Customer tailored technology to increase the ease and speed to access tracking info e-logistics

3. Industry Analysis Largest package delivery company and leading global provider of specialized transportation and logistics services Supply chain management and e-commerce CFM – competitive forces model of UPS –Customers –Competition –Suppliers –New entrants

4. IT & UPS Information Technology Governance Committee UPS online tools ERM, CRM & e-commerce systems –Actininc, Celerant Technology and Netsuite Inc. 9/11 and safety Overall effect of IT on consumers

5. UPS vs. FedEx Revenue UPS: ~$30mil vs. FedEx ~$20mil UPS focus on ground vs. FedEx focus on air and overnight deliveries FedEx was the pioneer in the incorporation of IT Wireless handhelds Strategic alliances Comparative advantage

6. S.W.O.T. Analysis Strenghts Weaknesses Opportunities Threats

7. Conclusion Focus on customers Continuous improvements Strategic Alliances Think ahead of technology IT