1. SAP Integrated Systems Support - Integrated Oil & Gas Businesses Steffen Reisacher April 29, 2004 NOT AN OFFICIAL UNCTAD RECORD

2.  SAP AG 2004, Integrated systems support: integrated oil & gas businesses, Steffen Reisacher / 2 Agenda Oil & Gas SAP Integration

3.  SAP AG 2004, Integrated systems support: integrated oil & gas businesses, Steffen Reisacher / 3 Oil & Gas Industry Drivers and Trends Strategic Responses Focus on the Customer Cost Reduction Supply Chain Optimization Adopt eBusiness Strategic Alliances De- Capitalizatio n Consolidation Focus on Core Competence % Growth in World Energy Demand Customer Expectations Importance of Emerging Markets Globalisation Focus on Driving Cost Down Importance of Sustainable Development De-regulation and Privatisation Importance of Supply and Demand Chain Management Changing Energy Requirements Importance of Technology/Innovation Importance of Geopolitics

4.  SAP AG 2004, Integrated systems support: integrated oil & gas businesses, Steffen Reisacher / 4 SAP‘s Oil & Gas Vision and Mission Mission To provide a complete and global solution for the industry, in conjunction with industry partners, a solution which is flexible, fully supported, and integrates people, information and processes within and across the enterprise Vision To be a total solution provider and act as a trusted advisor to the global Oil&Gas Industry

5.  SAP AG 2004, Integrated systems support: integrated oil & gas businesses, Steffen Reisacher / 5 SAP Association with the Oil & Gas Industry Mobil Hamburg 20 customers 50 customers Establish R/2 Oil consortium Establish R/3 Oil consortium 100 customers 500+ customers Global Industry Advisory Council 1983 1990199520022000 ITS Easy Web Transactions C1/SAP Partnership SAPMarkets Standardized Processes Web services PwC mySAP Oil&Gas E&P Accenture IS-Oil Accenture mySAP Oil&Gas Alliances Microsoft 250 customers WebMethods Industry Experience SAPPortals 2004

6.  SAP AG 2004, Integrated systems support: integrated oil & gas businesses, Steffen Reisacher / 6 97% of the Oil and Gas companies listed in Fortune 500 are contractually bound with SAP SAP‘s Position in the Industry  20 years of industry expertise  650+ customers with more than 750,000+ users  70+% of all integrated oil and gas companies worldwide run SAP  75% of the top 20 Upstream companies in the world run SAP  95% of the top 20 downstream companies in the world run SAP  9 out of the top 10 oil and gas companies in the US run SAP  The only complete and integrated solution that meets the needs of the oil and gas business lifecycle  SAP customers consistently outperform their peers

7.  SAP AG 2004, Integrated systems support: integrated oil & gas businesses, Steffen Reisacher / 7 Agenda Oil & Gas SAP Integration

8.  SAP AG 2004, Integrated systems support: integrated oil & gas businesses, Steffen Reisacher / 8 Integration: A History Walkthrough

9.  SAP AG 2004, Integrated systems support: integrated oil & gas businesses, Steffen Reisacher / 9 Strategic Communication Government/ shareholder Communicatio n Strategy and Business Options Evaluation SYSTEM PROCESS FLOW Value Calculatio n Scenario Modeling OPTIMIZE AND ADJUST STRATEGY Simulation Strategic Learning and Feedback Target Setting & Action Planning Forecasting Operational Analytics Performance Reporting Adjust Initiatives and Operations Analyze value drivers OPTIMIZE TACTICS AND OPERATIONS mySAP SEM mySAP SCM mySAP IS OiI mySAP PLM mySAP CRM mySAP SRM Value Chain Planning Process Strategy Management mySAP Financials mySAP HR Integrated Analytics/Operations

10.  SAP AG 2004, Integrated systems support: integrated oil & gas businesses, Steffen Reisacher / 10 Agenda Oil & Gas SAP Integration

11.  SAP AG 2004, Integrated systems support: integrated oil & gas businesses, Steffen Reisacher / 11 Asia/Pacific Regional Council Americas Regional Council Europe Middle East/Africa Regional Council Focus Group Focus Group Global Focus Groups Focus Group mySAP Oil & Gas Global Industry Advisory Council (membership per election) GIAC Members Global Industry Advisory Council – an efficient SAP user community

12.  SAP AG 2004, Integrated systems support: integrated oil & gas businesses, Steffen Reisacher / 12 Success through Strong Partnerships Industry Partner ExxonMobil, Agip Saudi Aramco, ChevronTexaco, CITGO Shell Trading US Shell, ExxonMobil Shell Saudi Aramco Phillips, Shell, Statoil Petronas, ENI, Shell BP, ChevronTexaco, Marathon Saudi Aramco, Shell Trading US Project Service Station & Convenience Retailing Supply Chain Planning and Optimization Trading-Supply Chain Integration; Primary distribution-Product scheduling Transport Planning Interface Terminal Automation System Billing & Shipment Corrections Offshore Logistics Management Production Sharing Accounting Production & Revenue Accounting Midstream Business Crude Scheduling UpstreamMidstreamRefiningPrimary Distribution Secondary Distribution Service Station & Convenience Retailing

13.  SAP AG 2004, Integrated systems support: integrated oil & gas businesses, Steffen Reisacher / 13 Map Your Value Chain to SAP`s Solutions UpstreamMidstreamRefining Primary Distribution Secondary Distribution Service Station & Convenience Retailing Enterprise Management Strategic Enterprise Management Business Analytics Business Intelligence & Decision Support Accounting Employee Relationship Management & Workforce Analytics Joint Venture Management Upstream Exploration & AppraisalDevelopmentProductionMarketingDisposal Supply Supply Chain Planning & Optimization Acquire, Trade & Sell Exchange & Throughput Handling Scheduling Inventory Management Primary Distribution & Transport Secondary Distribution & Transportation Manufacturing Manufacturing Planning & Optimization Manufacturing ProcessBatch ManufacturingBlending & Packaging Product Quality Management Sales, Service & Marketing MarketingContracts, Sales & PricingServiceAnalytics Service Station & Convenience Retailing Convenience RetailingFuels ManagementSite & Headquarter AccountingBusiness Analysis & Reporting Enterprise Asset Management Specify & DesignProcure & BuildOperate & MaintainDecommission & Dispose Business Support Employee Life-Cycle & Transaction Management Procurement Financial Supply Chain Management Environment, Health and Safety Solution Map Utility Retail Oil & Gas

14.  SAP AG 2004, Integrated systems support: integrated oil & gas businesses, Steffen Reisacher / 14 Customers - A Selection

15.  SAP AG 2004, Integrated systems support: integrated oil & gas businesses, Steffen Reisacher / 15 Summary of SAP Today  SAP AG in 2003 revenues: € 7.0 billion 76,100 installations More than 22,600 companies run SAP Providing 27 Industry Solutions 30,166 SAP employees (March 2003)  12 million users in 120+ countries team with us to Integrate their business processes Extend their competitive capabilities Get a better return on investment at a lower total cost of ownership  Unique Partner Ecosystem More than 1,500 partners Overall more than 180,000 SAP partner certificates