2. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 2 On Demand Services: An Enabler of Supply Chain Strategy Scott Needham Managing Director, Leadtec

3. What is an On Demand Service? On Demand as an Enabler of Supply Chain Strategy What will be Covered?

4. What is an On Demand Service? An On Demand Service is Software as a Service (SaaS) “Software Deployed as a Hosted Service and Accessed Over the Internet” Key Innovations Beyond Hosted Service: –Multi-tenant Architecture –Scalability –Customisable Reduces Risk, Brings IT Spending in Line with Business Returns

5. On Demand Services – Main Stream Search: The Original On Demand Service Google and Yahoo Enter the Business World: –Gmail for Domains, Yahoo Business Mail –Writely, Google’s On Demand Word Processor –Google Spreadsheets “Services Disruption” – Ray Ozzie takes over from Bill Gates Microsoft Responds with Office Live… Enablers for SME Businesses

6. On Demand Services – Business Leadtec’s CRM Story - On Demand as an Enabler “The Business Web” – Marc Benioff Berates, Mocks the Big Software Providers… Over 22,000 Clients, 400,000 Users The AppExchange, 200 On Demand Application Vendors Creation of New Markets

7. On Demand Services - Supply Chain The Supply Chain is Inherently Distributed – On Demand Services are Well Suited Example – On Demand Communications and Translation Services

8. Trading Partner A Trading Partner B Trading Partner C Trading Partner D Supplier 1 Supplier 2Supplier N Communication ERP-Accounting FTP HTTPAS2 Web Services “EDI over the internet is free…” … Traditional Software Solution…

9. … Trading Partner A Trading Partner B Trading Partner C Trading Partner D Supplier 1 Supplier 2Supplier N Communication ERP-Accounting “We’ll all use an industry standard…” EDI EDIFACT EDI X12 XML Flat File Translation $10Ks of Software, Consulting & Maintenance $10Ks of Infrastructure, Data Center, DR sites 1-3 Full-time Equivalent Support Staff… Support: 24-7 or just Business Hours ? Traditional Software Solution…

10. Supplier 1 Supplier 2Supplier 3 … Protocol of Choice Trading Partner A Trading Partner B Trading Partner C Trading Partner D ERP-Accounting Communi -cations FTP HTTPAS2 Web Services On Demand Service…

11. Communi -cations EDI X12 EDI EFIFACT XML Flat File Supplier 1 Supplier 2Supplier 3 … Format of Choice Trading Partner A Trading Partner B Trading Partner C Trading Partner D Trans- lation ERP-Accounting On Demand Service… Typically Less than $10K Up-Front Often Less than $500 per Month Includes 24-7 Support, Disaster Recovery, Specialist Expertise

12. On Demand Services - Supply Chain Powerful and Cost Effective Solution for Large Enterprises An Enabler for the Medium and Small Enterprise

13. Challenges to On Demand Reliability: What if the service goes down? –On Demand Service Providers Invest More in Availability and Reliability Security: Is my data safe? –On Demand Service Provider Invest More in Security Useability: Do I have to wait for web browser refreshes? –Smart Clients and move to the “Business Web”

14. Other On Demand Services… ERP-Accounting EANnet Community Management GS1 CMT Head Office

15. … Product Data Synch The Future… ERP-Accounting Warehouse 1 Warehouse n Scan Packing/ Logistics Business Intelligence Trans -action Server Communi -cations Server

16. Overview On Demand Services are Here and the Way of the Future On Demand Services are Enabling Supply Chain Strategies Today Exciting On Demand Services are in the Pipeline.

17. Click to edit Master title style Click to edit Master text styles Second level Third level Fourth level Fifth level 17 Thank You Scott Needham Managing Director Leadtec