1. IT innovations of Indian Railway
Subject : Management Information
system(MIS)
Instructor : Mr. Nityesh Bhatt.
Group Members :1 - Joskutty Thomas
2 - Darshan Parikh
3 - Nehal Roy
4 - Meghna Lohiya
5 - Abhay Dholakia

2. BACK-GROUND OF INDIAN RAILWAY
Year 1853, 1st ever Indian railway(IR) commercial engine train rolled from Mumbai to Thane. for starting journey of being second largest organization in the World under control by single management system.
By the end of 2004,IR boasted 6853 stations,63122 km of track,37840 passengers coaches and freight cars. there were more then passengers trains providing transport services all though length and breadth of the country and was serving 13 millions passengers per day.
Over a period of 150 years IR had built their network by which they were able to cover 40 percentage of freight and 20 percentage of passengers traffic.
By passing time Indian railway had built a large Operation network with the motive to be best service provider for Indian civilians.
“Seeing things from a customer angle can go a long way in improving Indian railways and is, therefore, vital seeing every problem from the customer’s point of view can make Indian railway a customer driven, focused organization.” - IIMS Rana,Formar Chairman,Indian Railway Board,
Year 1853, 1st ever Indian railway(IR) commercial engine train rolled from Mumbai to Thane. for starting journey of being second largest organization in the World under control by single management system.
By the end of 2004,IR boasted 6853 stations,63122 km of track,37840 passengers coaches and freight cars. there were more then passengers trains providing transport services all though length and breadth of the country and was serving 13 millions passengers per day.
Over a period of 150 years IR had built their network by which they were able to cover 40 percentage of freight and 20 percentage of passengers traffic.
By passing time Indian railway had built a large Operation network with the motive to be best service provider for Indian civilians.
“Seeing things from a customer angle can go a long way in improving Indian railways and is, therefore, vital seeing every problem from the customer’s point of view can make Indian railway a customer driven, focused organization.” IIMS Rana,Formar Chairman,Indian Railway Board,

3. Exhibit 1 RAIL AND ROAD SHARES IN TRAFFIC
FREIGHT
PASSENGERS
PERCENTAGE SHARE
RAIL
ROAD 80 20 89 11 40 60

4. Requirement of IT in IR
Despite the important socio-economic role of the IR, the organization witnessed certain structural and operational challenges that served not only as impediments to growth but also had a negative impact on organizations finance.
After being a mass transport the railway found it increasingly difficulty to maintain stables fares and buffer the increasing expenses.
Frequently Increasing in the population and users of railway government leaders also became soft toys to railway for political aspects.
As we can see in exhibit one that railway is the medium of major freight and transportation.
Besides that other problems like efficiency in service delivery, overcrowding in trains, subsidies fares for certain categories of Passengers, ticket-less traveling,improper management in seduling of train and assigning of coaches etc.
Railway has also requirement to keep large records, profitability, HR records.
That all above problems create a big requirement to think on major changes and railway board starts thinking in implementation of IT for IR.

5. IR and IT IR being focused on broder social goal has implemented
Resource saving technologies
Progressive implementation of IT
National Train Enquiry System
Internet reservation System
Unreserved ticketing System
Integrated Voice Response System
E-ticketing
Wire less services

6. PIONEERING THE IT WAVE
IR first among the country to implement computerization on large scale.
During the 1950s the organisation commissioned IBM Mainframe computers for its Zonal Offices.
In Mid 60s saw the development of Various EDP centres that primarily dealt with Payroll, inventory control and
Passenger accounting.
5 to 10 days to complete the whole processing cycle as data from different units collected once a month
The payroll was the first application implemented by the IR by its zonal headquarters
The Inventory control system took stock of more than 10,000 items
The passenger accounting system eased the process of matching the monthly ticket sales with receipts.
In 1985 IR launched its first passenger reservation system IMPRESS (Integrated Multi-train Passenger Reservation System) a pilot project in New Delhi developed by CMC and it was the first online transaction Processing (OLTP) system of IR.
subsequently 4 more centres (Secunderbad,Mumbai,Kolkata and Chennai) connected with PRS which has instrumental
in saving reservation cost and improving the overall service to customers.

7. CRIS–THE NUCLEUS OF RAILWAY’S IT INITIATIVES
Centre for Railway Information Systems (CRIS) was established in 1986 as an umbrella for all IT activities at IR.
CRIS was highly successful to undertake various IT project of the IR by in house R &D.
Among them CONCERT(Countrywide Network of computerised Enhanced Reservation and Ticketing) is
noticeable one.
CONCERT was first installed at Secunderabad PRS in 1994 and other 5 PRS was connected with it by April, 1999.
Initially all five sites were networked with a modest internet speed of 64 kbps on leased communication lines from DOT.

8. CRIS–THE NUCLEUS OF RAILWAY’S IT INITIATIVES
By July 2004 IR had over 2500 terminals at nearly 1100 locations throughout country and this covered 94% of the
total reservation requirement of IR.
CRIS has covered more stations, satellite locations, city booking offices even state capitals not having direct rail links( eg. Shillong,itanagar, Kohima,Gangtok, Port Blair).
Less labour intensive & more technology based reservation procedure
Increase in transactions per day.
cluster booking wherein ticket booking possible for onward journeys from a single window well in advance.
preparation of charts with well defined layout of passengers and their seating arrangements

9. CONCERT (Country Wide Network of Computerised Enhanced Reservation and Ticketing )
Integrates five Regional Reservation Centres
Judicious mix local autonomy with uniformity of business rules.
Very complex Business transactions.
Comprehensive functionality
Delhi PRS
Mumbai PRS
Chennai PRS
kolkata PRS
Secunderabad PRS
64 KBPS (x2) Leased Line
1 64 KBPS Leased Line6
1 2MBPS Leased line
64 KBPS Leased Line
64 KBPS (X 2) Leased Line
2 MBPS (x2) Leased Line
CRIS

10. CONCERT Performance Less than 1 sec for local transaction
3 sec for network transaction.
Capable for providing reservations for 22 hours per day.
Uptime of PRS is 99.5+%

11. E-Ticketing
To dispense with need of physical IR has launched e-ticketing in August 2005 for all mail and express trains.
HOW Information technology helped?
Passengers can create their log in account on server
Online transactions processing works on real time basis
Print out of the ticket at convenient of Passenger.
Saving of time for collection of physical tickets by visiting the railway station and standing in long queue.
Agent System demolished
Passenger can choose the birth they want.

12. Leveraging on Information Technology
Why IR requires Robust Information Technology?
To Answer this look at the size with which Indian Railway is dealing with…………..

13. Leveraging on Information Technology

15. Leveraging on Information Technology
IR is multi- locational, multifunctional and multi divisional organization, which can benefit greatly from the intelligent use of IT
To stay competitive IR has to deploy robust IT structure to implement newer technologies and to employ critical managerial tools.

16. OTHER INNOVATIONS What is the need?
Serve the ever increasing demands of customers by using user friendly state-of-the-art technologies
Trying to optimize the entire business operation at minimum cost thus trying to make IR profitable
Ensure maximum uptime so reservation/ticketing/inquiry application is available 24 x 7

17. Integrated Voice Response system
Indian Railways has installed many IVR systems at individual busy stations for providing Train status information, Ticket Reservation status enquiry etc.
The system facilitates enquires such as availability of accommodation,
current status
of Reservation
against cancellation
(RAC) &
waitlisted tickets.

18. Unreserved Ticketing System (UTS)
Almost 14 million of the
15 million people whom
the Indian Railways transports
every day travel on
unreserved tickets.
The system comprised a network of terminals wherefrom the passengers could buy unreserved tickets for any journey 30 days in advance which was only 2 hrs earlier.
The implementation of UTS eliminated the earlier lapses in ticketing and helped the IR to substantially control overcrowding.

19. National Train Enquiry System
Provides real-time arrival and departure status of 6,000 passenger trains across India's national transportation system.
Replicates data bi-directionally fast and reliably.
Transfers data efficiently among heterogeneous databases including Sybase, Oracle and Microsoft.
Transfers as many as 1.2 million transactions per day 24x7x365 for more than eight years.

20. Tele-Booking & Wireless Services
Tele-Booking services provide passengers possessing the co-branded rail credit cards issued by a bank to book tickets over the phone 48 hrs before the schedule departure of train.
British Wi-Fi technology major Nomad Digital has entered into a joint venture with Indian company Zylog Systems to provide wireless internet access to India's massive railway network.
The Indian consumer is able to access high speed seamless internet connectivity, entertainment system and other value added services at affordable price .

21. Rail Reservation on Mobile Phones
Adding to the existing service for Rail Reservation through mobiles using Speech recognition, GPRS, CDMA technologies available on various mobile Operators, IRCTC now introduces the simplest way to book your Railway ticket using just two SMS messages.

22. Conclusion Operational Challenges
Higher demand for Freight and Passenger transport, with planned economic growth
Technological uprgadation for better maintenance of railway assets
Greater competition from Roadways, with major investments in Highway network upgradation
Increase freight market share through higher availability of services at competitive prices
Greater attention to passenger services and safety
Heavily subsidised passenger fares, distorted passenger pricing
Upgradation of the Railway Production units for improved efficiency and productivity

23. Conclusion Economic Mode of Transport due to
Safety as compared to Road and Air journey
Comfortable for long journeys
Less polluted
Less Land as compared to road transport