1. Building Bench Strength: Foundations and Competencies (Fi-01 to Fi-03) FMI Capital Chapter PD day: February 27, 2014

2. Overview  Competencies at CRA  Job Competency Profile  FI-02 Job Competency Profile  Fi-03 Job Competency Profile  Conclusion 2

3. Competencies at CRA 3

4. 4  Every position at the CRA has a job competency profile Two types: Behavioural and Technical Each competency has a definition, a progression of scale and underlying notions

5. Job Competency Profile  Five to eight behavioural competencies Two mandatory for all non-executive jobs  Client Service Orientation  Conflict Resolution Three additional mandatory in manager/supervisor jobs  Team Leadership  Conflict Management  Developing Others Three to five technical competencies 5

6. FI-02 Job Competency Profile: Senior Finance & Resource Management Analyst  Behavioral CompetenciesLevel Adaptability 2 Analytical thinking 2 Client service orientation 2 Conflict resolution 2 Decisiveness 2 Effective interactive communication 3 Initiative 2 Teamwork and cooperation 2  Technical Competencies CRA’s business & management systems 3 Financial management 2 Planning, organizing &/or monitoring results 3 Writing skills 2 6

7. FI-03 Job Competency Profile: Resource Management Project Leader  Behavioral CompetenciesLevel Adaptability 3 Analytical thinking 3 Client service orientation 2 Conflict resolution 2 Decisiveness 2 Effective interactive communication 3 Initiative 3 Teamwork and cooperation 2  Technical Competencies CRA’s business & management systems 3 Financial management 3 Planning, organizing &/or monitoring results 3 Writing skills 2 7

8. Conclusion  Competencies (both technical, behavioral) play a key role in everybody’s job and in their career. 8