4. SMS Service

6.  Isolating Wireless access over PHCC from regular users’ access – Higher Security

7. HTTPS Internet Access filtering - implemented successfully

8. Server Recovery Procedure Applied (HQ Infrastructure Recovery with Minimal business interruption) On 18 Dec 2012 incident

9. Datacenters (HQ, HC and Barwa) servers and network monitoring and reporting system now in place, providing Infrastructure team with a better view of what is happening on PHCC servers and network as well as Health Centers’ servers and network. Email and SMS notifications sent to relevant ICT personnel. (This image shows monitoring interface for HC and some public servers only. Internal servers are monitored on a separate interface)

10. 99.75% uptime statistics for Priority Public Servers

11. Webmail Access for all HCs’ users (Outlook Email client and Outlook anywhere access is being planned for ) SSL for HTTPS traffic screening on proxy server. Aimed to provide a more secure web browsing for HQ users

13.  IT Documentation for all processes and procedures – Improves quality of service and team efficiency, and helps in providing weekly tips to end-users.  A unified Desktop wallpaper with IT helpdesk email and contact being clearly displayed (as shown below)

14.  New Meeting Room Booking System in place.  Training provided to end-users, tutorials available for more help. User create request for a meeting Meeting Room accept the request if it’s free The Meeting room now booked with confirmation email

15.  For a better more organized Outlook address book and to meet Cerner requirements; Active Directory users’ details are being modified. Deadline: 15 th of March 2013. Modifications include:  Name  Job Title  Location (Health Center Name)  Contact Number (Office & Mobile)

16.  55 HMC User creations.  51 HMC Application access as part of Medicom project in HC’s.  451 helpdesk tickets opened. HQ  Delivered 17 PC’s & 10 Laptop Barwa  Delivered 5 PC’s HC’s  Delivered 110 PC’s

18. Barwa :  FM200 installed at Barwa DC.  Barwa DC works done, UPS/Cooling system IDUs and ODUs placed, waiting for the testing phase.  Barwa Power: Tender committee to decide granted bidder by 30 th January.

19. HCs’ HMC-to-PHCC Infrastructure Migration :  Site surveys done for a full detailed Asset tracking:  OBK  Westbay  Al-Rayyan  Requirement lists prepared for the 3 HCs.  User-lists collected for all the above HCs.  Al-Daayen HC to be done this week.

20. Cerner CIS:  Cabling and Wiring for all HCs as a part of fulfilling Cerner requirements: Site surveys done for: Al-Daayen Al-Gharrafa Al-Shahania  HCs requirements collected during the visits to be quoted for.  SLAs and Contract finalized with Qtel for CIS hosting and connectivity (PROD, DR, COMMS)

21. Qmatic:  Al-Rayyan HC went live:  Smoother flow of patients.  Higher productivity achieved.  Patients' satisfaction witnessed - a Newspaper report was published in the widely spread Arab Newspaper dated 17 th January.  Mesaimeer HC:  Installations almost done.  Training planned for next Sunday.  HC goes live first week of February.

23. Website:  DEMO Website (Early stage): a.Up and Running our Test server b.Several templates has been considered c.Basic features chosen

24. Databases :  Data Backup Server:-  Implemented a primary backup server located in HQ and Secondary backup server in Barwa.  Enable Oracle EM for monitoring and notification purposes

25. SMS  SMS integrated with the Monitoring System of the Systems team.  Working to integrate SMS across most of our systems.

26. Intranet Strategy Information Architecture Content Strategy CollaborationBranding Intranet Prototype Construction Technical Business Requirements Evaluation Demo Environment (Requirements Implementation) Testing/Troubleshooting Demo Environnment Live Environment Implementation Technical Roadmap Intranet Strategy Roadmap Content/Collaboration Roadmap Determine Intranet Owners Create the Vision Establish Intranet Team Create content Inventory Create Functional Requirements Inventory Create Content Structure Create Content Type Templates (Ex. Forms) Determine the publishing process Train authors to write effectively Create single point of contact for any update Focus on Adoption Create the visual style guidelines Create a template design

27. Intranet Department Pages Documents Library (Forms and Documents) Calendar Homepage (High Priority Content) Media (Photo, Video Gallery) News, Announcements and Events Applications Other Services … Intranet Main Features

28. PHCC ManagementDepartments Quality Management Health Information Systems IT Department Services Forms CIS Department MR Department... Services HR Services Forms Policies and Procedures IT Services Forms Policies and Procedures... Tools Content Main Structure

29. Ongoing Projects - February:  IP Telephony  4 HCs HMC-PHCC infrastructure Migration  Implementing Q- Matic new workflow for additional 2 HCs  SMS integration with Helpdesk system  Intranet Project  SMS Integration  EMC Storage implementation  Starting Active Directory Project  Outlook Email client and Outlook anywhere access is being planned for.