2 The skills used by a person to properly interact with others The skills used by a person to properly interact with others. In the workplace, the term refers to an employee's ability to get along with others while getting the job done. Interpersonal skills include everything from communication, listening skills and having a positive attitude. Good interpersonal skills are a requirement for any employment opportunities.
3 Employee of the month… McDonalds / Burger King JD Sports Jobcentre What interpersonal skills would you look for in an employee of the month:McDonalds / Burger KingJD SportsJobcentreCare homeHealth care centreHospital
4 Be Aware of Personal Skills and their Use 1.1Lesson Aim: To help learners develop an awareness of personal skills and their uses
5 Examine the picture below during a class discussion answer each of the questions 1.What interpersonal Skills would you need to do this kind of work? 2.What will happen if you have poor interpersonal skills in this job? 3.How did education and training help you develop the skills required for this job?
7 Use of Interpersonal Skills Answers - Good communication skills- eye contact- politeness- time management 2. - Customers may putput in complaints- company will have abad name- you may lose you job3. - writing skills- speaking and listening skills- number skills- following instructions
8 Examine the picture below during a class discussion answer each of the questions 1. List some of the of the interpersonal skills that you would need to do this work. 2. Have you ever been treated by someone who did not have good interpersonal skills? If so, what was it like? 3. Do interpersonal skills in this work play a role in the actual success of the job? Doctor
9 Use of Interpersonal Skills Worksheet 1.2.3. Doctor
10 Use of Interpersonal Skills Answers - questioning skills- listening skills- empathy/ caring- confidentiality- non-judgemental- impatient staff- felthurried- not listened to - feltignored- my condition wastrivialised (made look small )- Yes because patients canbe happy and satisfiedDoctor
11 Examine the picture below during a class discussion answer each of the questions 1.Are interpersonal skills important in the careers that these people are practicing? 2.What would happen if you lacked interpersonal skills in this job? 3.If you were going to employ the person on the left, what kind of interpersonal skills would you want him to have?Solicitor
12 Use of Interpersonal Skills Worksheet 1.2.3. Solicitor
13 Use of Interpersonal Skills Answers - Yes- Innocent people may be foundguilty- Legal cases will be lost- Business will lose customers- As a solicitor you may lose your jobAbility to negotiate- Ability to persuade- Professionalism/ Honesty- Ability to keep informationconfidential- Ability to make convincingspeechesSolicitor
14 Examine the picture below during a class discussion answer each of the questions 1.What evidence is there that this person has no good interpersonal skills? 2. What kinds of interpersonal skills would be important in his work? 3. What should you do if you meet someone with these kind of interpersonal skills? What work do I do?
15 Use of Interpersonal Skills Worksheet 1.2.3. What work do I do?______________________
16 Use of Interpersonal Skills Answers - Clenching teeth- On your face- Commanding/ Threatening- Intimidating2. - People Skills- Negotiating- Ability to accept a NO answer- Ability to persuade- Ability to explain- Listening to customers needs- Be Assertive - Do not agree anything easily- Seek legal advice- Speak your mindSales representative
17 Be Aware of their Strengths and Weaknesses 1.1Lesson Aim: To help learners develop an awareness of their strengths and weaknesses.
18 What are Strengths and Weaknesses? Certain characteristics or personality qualities that help you to be successful in work or life in generalCertain characteristics or personality qualities that do not help one to be successful at work or in life general
20 Complete the Traffic Skills Audit Task Personal Skills AuditComplete the Traffic Skills Audit Task
21 TRAFFIC LIGHT SKILLS AUDIT KEYW-Weakness I really need to work on this.N-Neutral Not entirely sure – I could still improve.S-Strength – I’m really confident I can do thisTime and Self ManagementI am able to organise my time so that I comfortably meet all my deadlines(Time management)I know exactly where to go for help and support if I have difficulty completing a task (confidence to seek help and support)I keep a diary or calendar so that I always know when I keep appointments and key datesI arrive on time for classes, appointments and meetings (Punctuality)I am aware of the things that cause me to waste time and am able to avoid them when I have work to complete (Time management)I have future targets in mind regarding my education (and career) and use these to help me focus on current tasks (Plan ahead)
22 TRAFFIC LIGHT SKILLS AUDIT KEYW-Weakness. I really need to work on this.N-Neutral (Not entirely sure) . I could still improve.S-Strength . I’m really confident I can do thisCritical Thinking and Problem SolvingI am able to use different methods for investigating a problem such as considering different points of view or options. (Pull resources together)I am able to consider a range of alternative solutions to a problem and predict the best one in a given situation. (Make decisions)I am able to break down a complex problem (e.g. a work task, challenge in life) into simple parts (Problem solving skills)I am able to work with others to solve problems (Team worker)I know how to find out what is expected of me in a particular work task or challenging situation in life. (Use initiative)NumeracyI am confident that I have the mathematical and statistical skills needed to succeed at work and in life (Maths skills)I am able to interpret information presented in graphs, charts, tables and diagrams. (Graphicacy)
23 TRAFFIC LIGHT SKILLS AUDIT KEYW-Weakness I really need to work on this.N-Neutral Not entirely sure – I could still improve.S-Strength – I’m really confident I can do thisVerbal CommunicationIn group discussions, I listen to others and I value and respond to their contribution even if I do not agree. (Listener, Tolerant)I am confident that I can contribute ideas and opinions to a group discussion. (Make contributions in a group)I think of relevant follow-up questions as people are speaking and ask them once they have finished . (Take and give turns in a conversation)I am confident explaining new concepts and ideas to other peopleI would be confident in giving a presentation or making a speech in front of other young people of my age
24 TRAFFIC LIGHT SKILLS AUDIT KEYW-Weakness. I really need to work on this.N-Neutral (Not entirely sure) . I could still improve.S-Strength . I’m really confident I can do thisWritten communicationI am confident that I can structure an assignment in paragraphs in order to communicate my ideas effectively’. (Writing paragraphs)I am confident that my written work has no grammatical, punctuation and spelling errors before I submit it (Grammar skills)I am confident that I know the correct format and style for formal letters and documents, such as covering letters and CVs. (Writing skills)I am able to produce useful and meaningful written notes from a speech or presentation that capture the key points . (Note making)Information and Literacy ReadingI think about what I need to find out before I start reading (Reading skills)I make useful, easy to follow notes while I am finding information for an assignment or project (Writing notes)I can identify the points in a text which convey the author’s main arguments and supporting examples and references (Extract information)
25 Strengths and Weaknesses 1:2:3:4:1:2:3:4:Use the traffic skills audit results to write a list of your strengths and weaknesses
31 Why do we need to manage time? Answers To avoid having stress(Being a stress head)It is a skill required in life and at workSo that we can do more quality work and not rushWe can plan time for ourselves(Have a life)To get enough time to complete tasks and achieve goalsTime lost can not be recoveredIt helps us to get organisedIt leads to success not failure
32 Time WastersMake a list of things in your life that waste a lot of time
34 Time Wasters Answers Listening to Music (Headphones obsession) Blackberry messaging obsessionInternet addictionInternet addiction(Gaming/Porn)Drugs and alcohol abuseSocial network sites addictionFacebook and twitterX- box addictionTelevision addiction
35 Time Management Strategies Make a spider diagram of things you can do to manage time betterAre you a wren or an owl?
37 Time Management Strategies Answers Keep a diaryDecide if work best in the morning or late at nightWrite a to-do listAvoid putting doing things for later(Procrastination)Get into the habit of having a routineDelegatePrioritise: do the easiest tasks lastTake a break
38 Understanding of Personal Need to Manage Stress 3.1Lesson Aim: To investigate the need to manage personal stress
39 What is Stress??????"stress" is when we feel that everything seems to have become too much - we are overloaded and wonder whether we really can cope with the pressures placed upon us.Discussion PointCan stress be good for you?Do people have different levels of stress tolerance? and why?
41 What causes stress? Answers family problemsdeath of a loved onemoney problemshigh expectations placedon themexamsjob worriesnot fitting in sociallyDisputes with FriendsrelationshipsSiblings
42 How Vulnerable are You to Stress? _____ 1. I eat at least one hot, balanced meal a day. _____ 2. I get seven to eight hours of sleep at least four nights a week. _____ 3. I give and receive affection regularly. _____ 4. I have at least one relative within 50 miles on whom I can rely. _____ 5. I exercise to the point of perspiration at least twice a week. _____ 6. I smoke less than half a pack of cigarettes a day. _____ 7. I have fewer than five alcoholic drinks a week. _____ 8. I am the appropriate weight for my height. _____ 9. I have an income adequate to meet basic expenses. _____10. I get strength from my religious beliefs. _____11. I regularly attend club or social activities. _____12. I have a network of friends and acquaintances. _____13. I have one or more friends to confide in about personal matters. _____14. I am in good health (including eyesight, hearing, teeth). _____15. I am able to speak openly about my feelings when angry or worried. _____16. I have regular conversations with the people I live with about domestic problems, such as chores, money and daily living issues. _____17. I do something for fun at least once a week. _____18. I am able to organize my time effectively. _____19. I drink fewer than three cups of coffee (or tea or cola drinks) a day. _____20. I take quiet time for myself during the day.Score 1 (almost always) - 5 (Never) according to how many times the statement applies to you
43 To get your score, add up the figures and subtract 20 Total Score_____ ______Score less than 30 indicates you are less likely to have stressScore of indicates you are likely to have stress.A score of 50 – 75 indicates that you very likely to have stress.A score of 75+ indicates that you extremely likely to have stress.Write a brief description of what you stress test results mean and what you think about stress in your life.
44 Symptoms of StressLoss of confidence accident prone hasty decisions breathlessness more fussy loss of appetite negativity skin irritations irritability loss of sex drive indecisions fatigue depression drinking more nightmares muscular twitches insomnia impaired judgement taunt muscles apathy restlessness muddled thinking frequent infections alienation smoking more worryingheadaches apprehensionSort these into body, mind, emotions and behaviour symptoms of stress
45 Sort these into body, mind, emotions and behaviour symptoms of stress Loss of confidence accident prone hasty decisions breathlessness picky loss of appetite negativity skin irritations easily angered loss of sex drive indecisions tiredness depression drinking more nightmares muscular twitches insomnia impaired judgement stretched muscles lack of interest restlessness muddled thinking frequent infections loneliness smoking more worryingheadaches suspicionSort these into body, mind, emotions and behaviour symptoms of stress
46 Symptoms of Stress in Self and Others Worksheet BodyMindEmotionsBehaviour
47 Symptoms of Stress in Self and Others Answers BodyMindBreathlessnessSkin irritationsTirednessMuscular twitchesStretched musclesFrequent infectionsHeadachesHasty decisionsNegativityIndecisionsNightmaresImpaired judgementMuddled thinkingWorryingLonelinessLoss of confidencePickyEasily angeredLack of interestSuspicionDepressionAccident proneLoss of appetiteLoss of sex driveDrinking moreInsomniaSmoking moreRestlessnessEmotionsBehaviour
52 What can you do to Manage Stress? Answers Walk the dogPractice stress release techniques e.g. Yoga or visioningDo not take drugsDo not take too much responsibility than you can manageSpeak to someone or a specialistMake sure you get enough sleepExercise or join a gymEat healthyGet a balanced diet
53 How to Manage Stress 1. Avoid Caffeine, Alcohol, and Nicotine 2. Indulge in Physical Activity3. Get More Sleep4. Try Relaxation Techniques5. Talk to Someone7. Nutrition8. Get Time6. Be Assertive9. Seek Professional Help
54 Stress Acrostic Poem S - T - R - E - Write one word or statement starting with each letter of the word stressS -T -R -E -
55 Stress Acrostic Poem Example Seek professional helpTake regular exerciseRelaxationEat a well balanced dietStay away from drugs and caffeineSleeplessness
56 Deference Between Constructive and Destructive Criticism 4.1Lesson Aim: To learn about the difference between constructive and destructive criticism
58 Types of criticism Hangman Game is criticism that puts someone down and is meant to make someone feel bad about themselves. (17)is the criticism that highlights and draws more attention to the positives than negatives. (17)is the ability to identify your own strengths and weaknesses. (13)is criticism that is meant to help someone feel good about themselves and suggests how they can improve. (21)is the criticism that highlights and focuses on the negatives than positives. (17)The number at the end of each incomplete statement is the number of letters in the missing words.The group that guesses the word first gets a point and lose a point for a wrong guess
59 Types of Criticism Hangman Game Answers Self-criticism is the ability to identify your own strengths and weaknesses.Positive criticism is the criticism that highlights and draws more attention to the positives than negatives.Negative criticism is the criticism that highlights and focuses on the negatives than positives.Constructive criticism is criticism that is meant to help someone one feel good about themselves and suggests how they can improve.Destructive criticism is criticism that puts someone down and is meant to make someone feel bad about themselves.
60 Focuses on what the problem is and not the receiving person Deference Between Constructive and Destructive Criticism Sort Card Activity4.1Focuses on what the problem is and not the receiving personLacks specific details about the problem or situation one is unhappy aboutExplains why the problem or situation is not goodFocuses on the individual at fault and not the problem or situationSuggests ways in which the problem or situation can be improvedDoes not offer any suggestions about how the problem or situation can be improvedIs done with the intention to help with the situation or to solve the problemAimed at hurting the feelings, self esteem and confidence of the receiving personSort the above cards into those that describe the nature of constructive and destructive criticism
61 Constructive Criticism Destructive Criticism Deference Between Constructive and Destructive Criticism Sort Card WorksheetConstructive CriticismDestructive Criticism
62 Constructive Criticism Destructive Criticism Deference Between Constructive and Destructive Criticism Sort Card Activity (Answers)Constructive CriticismDestructive CriticismFocuses on what the problem is and not the receiving personLacks specific details about the problem or situation one is unhappy aboutExplains why the problem or situation is not goodFocuses on the individual at fault and not the problem or situationSuggests ways in which the problem or situation can be improvedDoes not offer any suggestions about how the problem or situation can be improvedIs done with the intention to help with the situation or to solve the problemAimed at hurting the feelings, self esteem and confidence of the receiving person
63 Read and indicate whether the statement is constructive or destructive
64 Read and indicate whether the statement is constructive or destructive AnswersConstructiveDestructiveDestructiveConstructiveConstructiveConstructiveConstructiveDestructiveConstructiveConstructiveConstructiveDestructiveDestructive
66 Lesson Aim: To learn more about how to identify confident behaviour in one’s self and others
67 How can you tell if someone is self-confident? Worksheet 1______________________________________________________________________2 __________________________________3___________________________________4 ____________________________________________________________________
68 Characteristics of a Confident Person Answers Examples:• Comfortable almost anywhere• Stands up for own beliefs• Has a positive attitude• Willing to learn new skills• Not afraid to make mistakes• Fun to be with• Doesn’t brag or try to impress others• Makes friends easily• Treats people with respect• Is helpful
69 How can you tell if you are confident? Three Legged Stool of ConfidenceSuccessBy being able to identify something you can do wellPositive BehaviourBeing able to actin ways that will havepositive consequencesfor yourself and othersSelf BeliefBy being sure of yourself andyour ideas and respecting othersDesign your own Three Legged Stool of Confidence and label what each leg stands for.
70 How can you tell if you are confident? What you can do well?What do you do that shows you respect yourself and others?What things do you do that show that you are responsible?e.g. fixing a bike1.__________________________________________2._____________________3._____________________e.g. not giving in to peer pressuree.g. admitting mistakes
71 How can you tell if you are confident? Answers What you can do well?What do you do that shows you respect yourself and others?What things do you do that show that you are responsible?e.g. fixing a bike1. taking care of pets2. playing the piano3. Cooking4. Making friendse.g. not giving in to peer pressurelistening to andsupporting othersstating your own opinion withoutinsulting othersnot putting peopleother downNot using drugs or askothers to use theme.g. admitting mistakes1. doing chores at home,2. taking care of borrowedof borrowed items3. Being dependable4. Standing up for yourbeliefs
72 Could you suggest a fourth leg for the confidence stool Confidence is made up ofSuccessPositive attitudeSelf-belief
73 What you didn’t say speaks! 6.1Body LanguageBody language is easier to fake with men than with women because, overall, menaren't good readers of body language.
74 Lesson Aim: To learn more about body language and its meaning Verbal7 %BodyLanguage55%Toneof Voice38%
75 Body Language Picture Collage Pick any picture and explain what you think it means
78 What is my Body Language Saying? Answers Congratulations/ Well done! I am very upset I am fuming/ very angryI am very smart/ clever (nerd)I love youI can’t believe what I am hearingTotally overwhelmed/Nowhere to hideI am very frustrated and stressedI am surprised
79 Match the 20 cards illustrating different body language poses with some examples provided below. 1) Happy2) Confused3) Angry4) Frustrated5) Thoughtful6) Welcoming7) Tired8) Serious9) Anxious10) Distracted11) Interested12) Self-conscious13) Dejected14) Arrogant15) Excited16) Enthusiastic17) Polite18) Surprised19) Relaxed20) Irritable
82 Difference Between Aggressive, Passive and Assertive 7.1You are your first and biggest supporter, so it's important that you speak up for yourself.
83 Lesson Aim: To identify examples of aggressive, passive and assertive behaviour
84 Assertive, Passive and Aggressive Video Scenarios
85 What am I? Aggressive Assertive Passive I am afraid to speak for myselfI interrupt and talk over othersI speak openlyI make good eye contactAvoid looking at peopleI glare and stare at othersUses a conversation toneSpeak softlySpeaks loudlyI have a slouched and withdrawn postureI adopt a relaxed open postureI get into peoples personal space
87 What am I? Answers Aggressive Assertive Passive I interrupt and talk over othersUses a conversation toneI am afraid to speak for myselfI glare and stare at othersI adopt a relaxed open postureAvoid looking at peopleSpeaks loudlyI speak openlyI have a slouched and withdrawn postureI get into peoples personal spaceI make good eye contactSpeak softly
88 In pairs select one ‘emotion’ card Body Language and Aggressive, Passive and Assertive Behaviour Role Play Emotion CardsAssertiveAggressiveNervousLazyShyFlirtyBoredPassiveConfidentIn pairs select one ‘emotion’ card
89 In pairs, act out the role play in the manner given on the selected ‘emotion’ card. A: What's that you've got, can I have some?B: You want some of my lunch? Why don't you get yourown?A: I haven't got any lunch money.B: What's happened to it?A: It’s got nicked.B: That’s unlucky.A: Yeah and they took my bag too so now I've got nothingto eat and I've got PE later and I haven't got any kit.B: You'll have to borrow some of the lost property stuff.Mmm, I'm sure that'll look attractive.A: Or maybe someone could lend me some?
90 B.A Honours in Geography The EndDanisile NxumaloB.A Honours in GeographyPGCE and QTSAcknowledgements:Pictures and videos used in this lesson presentation are mot my own intellectual property and can be found on Google images, youtube and search engines
91 Situation – Response Discussion Cards ExtensionActivityDiscuss and explain the reasons for what you think is or would be the acceptable thing to do or say given the situationYou are at a party and you only know the hostess.You decide to join a group of strangers who are talking together. You walk over and join the group.You have a friend who continually calls you stupid when you make a mistake. In telling a funny story to other friends, she refers to you again as stupid. You say, "I enjoy the story, but I don't like being called stupid and I want you to stop doing that."A friend continually borrows things from you and forgets to return them. She wants to borrow some sugar. You explode and say, "What kind of sucker do you think I am, anyway?
92 Situation – Response Discussion Cards Your supervisor keeps pointing out that you are making mistakes. You say, "Get off my back and leave me alone!", and stomp away.You are in a store, next in line, and have been waiting for 15 minutes while another customer is served. You are next, but when the sales clerk asks "Who's next?", a person beside you, who arrived after says "I am".You say nothing.A friend is to come to your place for dinner at 6:00 p.m. Your friend arrives at 7:00 p.m. and says, "Sorry I'm late; I guess we won't be able to go to the movie." You have been really looking forward to seeing the movie and had dinner ready for 6:00 p.m. You say, "Oh, that's okay, I don't mind."