1. What are Interpersonal Skills?

2. The skills used by a person to properly interact with others
The skills used by a person to properly interact with others. In the workplace, the term refers to an employee's ability to get along with others while getting the job done. Interpersonal skills include everything from communication, listening skills and having a positive attitude. Good interpersonal skills are a requirement for any employment opportunities.

3. Employee of the month… McDonalds / Burger King JD Sports Jobcentre
What interpersonal skills would you look for in an employee of the month:
McDonalds / Burger King
JD Sports
Jobcentre
Care home
Health care centre
Hospital

4. Be Aware of Personal Skills and their Use
1.1
Lesson Aim: To help learners develop an awareness of personal skills and their uses

5. Examine the picture below during a class discussion answer each of the questions
1.What interpersonal Skills would you need to do this kind of work? 2.What will happen if you have poor interpersonal skills in this job? 3.How did education and training help you develop the skills required for this job?

6. Use of Interpersonal Skills Worksheet1. 2. 3.

7. Use of Interpersonal Skills Answers
- Good communication skills
- eye contact
- politeness
- time management 2. - Customers may put
put in complaints
- company will have a
bad name
- you may lose you job
3. - writing skills
- speaking and listening skills
- number skills
- following instructions

8. Examine the picture below during a class discussion answer each of the questions
1. List some of the of the interpersonal skills that you would need to do this work. 2. Have you ever been treated by someone who did not have good interpersonal skills? If so, what was it like? 3. Do interpersonal skills in this work play a role in the actual success of the job?  
Doctor

9. Use of Interpersonal Skills Worksheet1. 2.
3.  
Doctor

10. Use of Interpersonal Skills Answers
- questioning skills
- listening skills
- empathy/ caring
- confidentiality
- non-judgemental
- impatient staff- felt
hurried
- not listened to - felt
ignored
- my condition was
trivialised (made look small )
- Yes  because patients can
be happy and satisfied
Doctor

11. Examine the picture below during a class discussion answer each of the questions
1.Are interpersonal skills important in the careers that these people are practicing? 2.What would happen if you lacked interpersonal skills in this job? 3.If you were going to employ the person on the left, what kind of interpersonal skills would you want him to have?
Solicitor

12. Use of Interpersonal Skills Worksheet1. 2.
3.  
Solicitor

13. Use of Interpersonal Skills Answers
- Yes
- Innocent people may be found
guilty
- Legal cases will be lost
- Business will lose customers
- As a solicitor you may lose your job
Ability to negotiate
- Ability to persuade
- Professionalism/ Honesty
- Ability to keep information
confidential
- Ability to make convincing
speeches
Solicitor

14. Examine the picture below during a class discussion answer each of the questions
1.What evidence is there that this person has no good interpersonal skills? 2. What kinds of interpersonal skills would be important in his work? 3. What should you do if you meet someone with these kind of interpersonal skills?  
What work do I do?

15. Use of Interpersonal Skills Worksheet1. 2.
3.  
What work do I do?
______________________

16. Use of Interpersonal Skills Answers
- Clenching teeth
- On your face
- Commanding/ Threatening
- Intimidating
2. - People Skills
- Negotiating
- Ability to accept a NO answer
- Ability to persuade
- Ability to explain
- Listening to customers needs
- Be Assertive 
- Do not agree anything easily
- Seek legal advice
- Speak your mind
Sales representative

17. Be Aware of their Strengths and Weaknesses
1.1
Lesson Aim: To help learners develop an awareness of their strengths and weaknesses.

18. What are Strengths and Weaknesses?
Certain characteristics or personality qualities that help you to be successful in work or life in general
Certain characteristics or personality qualities that do not help one to be successful at work or in life general

19. Video Clip

20. Complete the Traffic Skills Audit Task
Personal Skills Audit
Complete the Traffic Skills Audit Task

21. TRAFFIC LIGHT SKILLS AUDIT
KEY
W-Weakness I really need to work on this.
N-Neutral Not entirely sure – I could still improve.
S-Strength – I’m really confident I can do this
Time and Self Management
I am able to organise my time so that I comfortably meet all my deadlines
(Time management)
I know exactly where to go for help and support if I have difficulty completing a task (confidence to seek help and support)
I keep a diary or calendar so that I always know when I keep appointments and key dates
I arrive on time for classes, appointments and meetings (Punctuality)
I am aware of the things that cause me to waste time and am able to avoid them when I have work to complete (Time management)
I have future targets in mind regarding my education (and career) and use these to help me focus on current tasks (Plan ahead)

22. TRAFFIC LIGHT SKILLS AUDIT
KEY
W-Weakness. I really need to work on this.
N-Neutral (Not entirely sure) . I could still improve.
S-Strength . I’m really confident I can do this
Critical Thinking and Problem Solving
I am able to use different methods for investigating a problem such as considering different points of view or options. (Pull resources together)
I am able to consider a range of alternative solutions to a problem and predict the best one in a given situation. (Make decisions)
I am able to break down a complex problem (e.g. a work task, challenge in life) into simple parts (Problem solving skills)
I am able to work with others to solve problems (Team worker)
I know how to find out what is expected of me in a particular work task or challenging situation in life. (Use initiative)
Numeracy
I am confident that I have the mathematical and statistical skills needed to succeed at work and in life (Maths skills)
I am able to interpret information presented in graphs, charts, tables and diagrams. (Graphicacy)

23. TRAFFIC LIGHT SKILLS AUDIT
KEY
W-Weakness I really need to work on this.
N-Neutral Not entirely sure – I could still improve.
S-Strength – I’m really confident I can do this
Verbal Communication
In group discussions, I listen to others and I value and respond to their contribution even if I do not agree. (Listener, Tolerant)
I am confident that I can contribute ideas and opinions to a group discussion. (Make contributions in a group)
I think of relevant follow-up questions as people are speaking and ask them once they have finished . (Take and give turns in a conversation)
I am confident explaining new concepts and ideas to other people
I would be confident in giving a presentation or making a speech in front of other young people of my age

24. TRAFFIC LIGHT SKILLS AUDIT
KEY
W-Weakness. I really need to work on this.
N-Neutral (Not entirely sure) . I could still improve.
S-Strength . I’m really confident I can do this
Written communication
I am confident that I can structure an assignment in paragraphs in order to communicate my ideas effectively’. (Writing paragraphs)
I am confident that my written work has no grammatical, punctuation and spelling errors before I submit it (Grammar skills)
I am confident that I know the correct format and style for formal letters and documents, such as covering letters and CVs. (Writing skills)
I am able to produce useful and meaningful written notes from a speech or presentation that capture the key points . (Note making)
Information and Literacy Reading
I think about what I need to find out before I start reading (Reading skills)
I make useful, easy to follow notes while I am finding information for an assignment or project (Writing notes)
I can identify the points in a text which convey the author’s main arguments and supporting examples and references (Extract information)

25. Strengths and Weaknesses1: 2: 3: 4: 1: 2: 3: 4:
Use the traffic skills audit results to write a list of your strengths and weaknesses

26. Examples of Strengths and Weaknesses
Playful listener forgetful confident unpredictable sociable shy funny disorganised cheerful messy talker lively positive loud adventurous restless strong-willed reserved competitive too-frank diplomatic resourceful unaffectionate self-reliant headstrong daring argumentative outspoken nervy independent tactless decisive considerate domineering respectful manipulative sensitive insecure orderly methodical negative behaved loner loyal revengeful perfectionist aimless flexible timid peaceful slow submissive lazy patient hesitant friendly moody inoffensive rash consistent headstrong tolerant humorous ambitious insubordinate self-motivated inexperienced non co-operative team player co-operative take criticism punctual self starter creative

27. Develop an Awareness for Time Management
2.1
Lesson Aim: To help learners develop an awareness for the need to manage time

28. How Should we Spend our Time? Video Clip

29. Why do we need to manage time?

30. Why do we need to manage time? Worksheet

31. Why do we need to manage time? Answers
To avoid having stress
(Being a stress head)
It is a skill required in life and at work
So that we can do more quality work and not rush
We can plan time for ourselves
(Have a life)
To get enough time to complete tasks and achieve goals
Time lost can not be recovered
It helps us to get organised
It leads to success not failure

32. Time Wasters
Make a list of things in your life that waste a lot of time

33. Time Wasters Worksheet

34. Time Wasters Answers Listening to Music (Headphones obsession)
Blackberry messaging obsession
Internet addiction
Internet addiction
(Gaming/Porn)
Drugs and alcohol abuse
Social network sites addiction
Facebook and twitter
X- box addiction
Television addiction

35. Time Management Strategies
Make a spider diagram of things you can do to manage time better
Are you a wren or an owl?

36. Time Management Strategies Worksheet

37. Time Management Strategies Answers
Keep a diary
Decide if work best in the morning or late at night
Write a to-do list
Avoid putting doing things for later
(Procrastination)
Get into the habit of having a routine
Delegate
Prioritise: do the easiest tasks last
Take a break

38. Understanding of Personal Need to Manage Stress
3.1
Lesson Aim: To investigate the need to manage personal stress

39. What is Stress??????
"stress" is when we feel that everything seems to have become too much - we are overloaded and wonder whether we really can cope with the pressures placed upon us.
Discussion Point
Can stress be good for you?
Do people have different levels of stress tolerance? and why?

40. What causes stress? Worksheet

41. What causes stress? Answers
family problems
death of a loved one
money problems
high expectations placed
on them
exams
job worries
not fitting in socially
Disputes with Friends
relationships
Siblings

42. How Vulnerable are You to Stress?
_____ 1. I eat at least one hot, balanced meal a day. _____ 2. I get seven to eight hours of sleep at least four nights a week. _____ 3. I give and receive affection regularly. _____ 4. I have at least one relative within 50 miles on whom I can rely. _____ 5. I exercise to the point of perspiration at least twice a week. _____ 6. I smoke less than half a pack of cigarettes a day. _____ 7. I have fewer than five alcoholic drinks a week. _____ 8. I am the appropriate weight for my height. _____ 9. I have an income adequate to meet basic expenses. _____10. I get strength from my religious beliefs. _____11. I regularly attend club or social activities. _____12. I have a network of friends and acquaintances. _____13. I have one or more friends to confide in about personal matters. _____14. I am in good health (including eyesight, hearing, teeth). _____15. I am able to speak openly about my feelings when angry or worried. _____16. I have regular conversations with the people I live with about domestic problems, such as chores, money and daily living issues. _____17. I do something for fun at least once a week. _____18. I am able to organize my time effectively. _____19. I drink fewer than three cups of coffee (or tea or cola drinks) a day. _____20. I take quiet time for myself during the day.
Score 1 (almost always) - 5 (Never) according to how many times the statement applies to you

43. To get your score, add up the figures and subtract 20
Total Score
_____ ______
Score less than 30 indicates you are less likely to have stress
Score of indicates you are likely to have stress.
A score of 50 – 75 indicates that you very likely to have stress.
A score of 75+ indicates that you extremely likely to have stress.
Write a brief description of what you stress test results mean and what you think about stress in your life.

44. Symptoms of Stress
Loss of confidence accident prone hasty decisions breathlessness more fussy loss of appetite negativity skin irritations irritability loss of sex drive indecisions fatigue depression drinking more nightmares muscular twitches insomnia impaired judgement taunt muscles apathy restlessness muddled thinking frequent infections alienation smoking more worrying
headaches apprehension
Sort these into body, mind, emotions and behaviour symptoms of stress

45. Sort these into body, mind, emotions and behaviour symptoms of stress
Loss of confidence accident prone hasty decisions breathlessness picky loss of appetite negativity skin irritations easily angered loss of sex drive indecisions tiredness depression drinking more nightmares muscular twitches insomnia impaired judgement stretched muscles lack of interest restlessness muddled thinking frequent infections loneliness smoking more worrying
headaches suspicion
Sort these into body, mind, emotions and behaviour symptoms of stress

46. Symptoms of Stress in Self and Others Worksheet
Body
Mind
Emotions
Behaviour

47. Symptoms of Stress in Self and Others Answers
Body
Mind
Breathlessness
Skin irritations
Tiredness
Muscular twitches
Stretched muscles
Frequent infections
Headaches
Hasty decisions
Negativity
Indecisions
Nightmares
Impaired judgement
Muddled thinking
Worrying
Loneliness
Loss of confidence
Picky
Easily angered
Lack of interest
Suspicion
Depression
Accident prone
Loss of appetite
Loss of sex drive
Drinking more
Insomnia
Smoking more
Restlessness
Emotions
Behaviour

48. Symptoms of Stress Answers

49. How to Manage Stress Video Clip

50. How to Manage Stress

51. What can you do to Manage Stress? Worksheet

52. What can you do to Manage Stress? Answers
Walk the dog
Practice stress release techniques e.g. Yoga or visioning
Do not take drugs
Do not take too much responsibility than you can manage
Speak to someone or a specialist
Make sure you get enough sleep
Exercise or join a gym
Eat healthy
Get a balanced diet

53. How to Manage Stress 1. Avoid Caffeine, Alcohol, and Nicotine
2. Indulge in Physical Activity
3. Get More Sleep
4. Try Relaxation Techniques
5. Talk to Someone
7. Nutrition
8. Get Time
6. Be Assertive
9. Seek Professional Help

54. Stress Acrostic Poem S - T - R - E -
Write one word or statement starting with each letter of the word stress
S -
T -
R -
E -

55. Stress Acrostic Poem Example
Seek professional help
Take regular exercise
Relaxation
Eat a well balanced diet
Stay away from drugs and caffeine
Sleeplessness

56. Deference Between Constructive and Destructive Criticism
4.1
Lesson Aim: To learn about the difference between constructive and destructive criticism

57. Types of Criticism Video Clip

58. Types of criticism Hangman Game
is criticism that puts someone down and is meant to make someone feel bad about themselves. (17)
is the criticism that highlights and draws more attention to the positives than negatives. (17)
is the ability to identify your own strengths and weaknesses. (13)
is criticism that is meant to help someone feel good about themselves and suggests how they can improve. (21)
is the criticism that highlights and focuses on the negatives than positives. (17)
The number at the end of each incomplete statement is the number of letters in the missing words.
The group that guesses the word first gets a point and lose a point for a wrong guess

59. Types of Criticism Hangman Game Answers
Self-criticism is the ability to identify your own strengths and weaknesses.
Positive criticism is the criticism that highlights and draws more attention to the positives than negatives.
Negative criticism is the criticism that highlights and focuses on the negatives than positives.
Constructive criticism is criticism that is meant to help someone one feel good about themselves and suggests how they can improve.
Destructive criticism is criticism that puts someone down and is meant to make someone feel bad about themselves.

60. Focuses on what the problem is and not the receiving person
Deference Between Constructive and Destructive Criticism Sort Card Activity
4.1
Focuses on what the problem is and not the receiving person
Lacks specific details about the problem or situation one is unhappy about
Explains why the problem or situation is not good
Focuses on the individual at fault and not the problem or situation
Suggests ways in which the problem or situation can be improved
Does not offer any suggestions about how the problem or situation can be improved
Is done with the intention to help with the situation or to solve the problem
Aimed at hurting the feelings, self esteem and confidence of the receiving person
Sort the above cards into those that describe the nature of constructive and destructive criticism

61. Constructive Criticism Destructive Criticism
Deference Between Constructive and Destructive Criticism Sort Card Worksheet
Constructive Criticism
Destructive Criticism

62. Constructive Criticism Destructive Criticism
Deference Between Constructive and Destructive Criticism Sort Card Activity (Answers)
Constructive Criticism
Destructive Criticism
Focuses on what the problem is and not the receiving person
Lacks specific details about the problem or situation one is unhappy about
Explains why the problem or situation is not good
Focuses on the individual at fault and not the problem or situation
Suggests ways in which the problem or situation can be improved
Does not offer any suggestions about how the problem or situation can be improved
Is done with the intention to help with the situation or to solve the problem
Aimed at hurting the feelings, self esteem and confidence of the receiving person

63. Read and indicate whether the statement is constructive or destructive

64. Read and indicate whether the statement is constructive or destructive
Answers
Constructive
Destructive
Destructive
Constructive
Constructive
Constructive
Constructive
Destructive
Constructive
Constructive
Constructive
Destructive
Destructive

65. Self Confidence in Self and Others
5.1

66. Lesson Aim: To learn more about how to identify confident behaviour in one’s self and others

67. How can you tell if someone is self-confident? Worksheet
1___________________________________
___________________________________
2 __________________________________
3___________________________________
4 __________________________________
__________________________________

68. Characteristics of a Confident Person Answers
Examples:
• Comfortable almost anywhere
• Stands up for own beliefs
• Has a positive attitude
• Willing to learn new skills
• Not afraid to make mistakes
• Fun to be with
• Doesn’t brag or try to impress others
• Makes friends easily
• Treats people with respect
• Is helpful

69. How can you tell if you are confident?
Three Legged Stool of Confidence
Success
By being able to identify something you can do well
Positive Behaviour
Being able to act
in ways that will have
positive consequences
for yourself and others
Self Belief
By being sure of yourself and
your ideas and respecting others
Design your own Three Legged Stool of Confidence and label what each leg stands for.

70. How can you tell if you are confident?
What you can do well?
What do you do that shows you respect yourself and others?
What things do you do that show that you are responsible?
e.g. fixing a bike
1._____________________
_____________________
2._____________________
3._____________________
e.g. not giving in to peer pressure
e.g. admitting mistakes

71. How can you tell if you are confident? Answers
What you can do well?
What do you do that shows you respect yourself and others?
What things do you do that show that you are responsible?
e.g. fixing a bike
1. taking care of pets
2. playing the piano
3. Cooking
4. Making friends
e.g. not giving in to peer pressure
listening to and
supporting others
stating your own opinion without
insulting others
not putting people
other down
Not using drugs or ask
others to use them
e.g. admitting mistakes
1. doing chores at home,
2. taking care of borrowed
of borrowed items
3. Being dependable
4. Standing up for your
beliefs

72. Could you suggest a fourth leg for the confidence stool
Confidence is made up of
Success
Positive attitude
Self-belief

73. What you didn’t say speaks!
6.1
Body Language
Body language is easier to fake with men than with women because, overall, men
aren't good readers of body language.

74. Lesson Aim: To learn more about body language and its meaning
Verbal
7 %
Body
Language
55%
Tone
of Voice
38%

75. Body Language Picture Collage
Pick any picture and explain what you think it means

76. Online Body Language Quiz

77. What is my Body Language Saying? Worksheet

78. What is my Body Language Saying? Answers
 Congratulations/ Well done!
  I am very upset
  I am fuming/ very angry
I am very smart/ clever (nerd)
I love you
I can’t believe what I am hearing
Totally overwhelmed/Nowhere to hide
I am very frustrated and stressed
I am surprised

79. Match the 20 cards illustrating different body language poses with some examples provided below.
1) Happy
2) Confused
3) Angry
4) Frustrated
5) Thoughtful
6) Welcoming
7) Tired
8) Serious
9) Anxious
10) Distracted
11) Interested
12) Self-conscious
13) Dejected
14) Arrogant
15) Excited
16) Enthusiastic
17) Polite
18) Surprised
19) Relaxed
20) Irritable

82. Difference Between Aggressive, Passive and Assertive
7.1
You are your first and biggest supporter, so it's important that you speak up for yourself.

83. Lesson Aim: To identify examples of aggressive, passive and assertive behaviour

84. Assertive, Passive and Aggressive Video Scenarios

85. What am I? Aggressive Assertive Passive
I am afraid to speak for myself
I interrupt and talk over others
I speak openly
I make good eye contact
Avoid looking at people
I glare and stare at others
Uses a conversation tone
Speak softly
Speaks loudly
I have a slouched and withdrawn posture
I adopt a relaxed open posture
I get into peoples personal space

86. What am I? Worksheet
Aggressive
Assertive
Passive

87. What am I? Answers Aggressive Assertive Passive
I interrupt and talk over others
Uses a conversation tone
I am afraid to speak for myself
I glare and stare at others
I adopt a relaxed open posture
Avoid looking at people
Speaks loudly
I speak openly
I have a slouched and withdrawn posture
I get into peoples personal space
I make good eye contact
Speak softly

88. In pairs select one ‘emotion’ card
Body Language and Aggressive, Passive and Assertive Behaviour Role Play Emotion Cards
Assertive
Aggressive
Nervous
Lazy
Shy
Flirty
Bored
Passive
Confident
In pairs select one ‘emotion’ card

89. In pairs, act out the role play in the manner given on the selected ‘emotion’ card.
A: What's that you've got, can I have some?
B: You want some of my lunch? Why don't you get your
own?
A: I haven't got any lunch money.
B: What's happened to it?
A: It’s got nicked.
B: That’s unlucky.
A: Yeah and they took my bag too so now I've got nothing
to eat and I've got PE later and I haven't got any kit.
B: You'll have to borrow some of the lost property stuff.
Mmm, I'm sure that'll look attractive.
A: Or maybe someone could lend me some?

90. B.A Honours in Geography
The End
Danisile Nxumalo
B.A Honours in Geography
PGCE and QTS
Acknowledgements:
Pictures and videos used in this lesson presentation are mot my own intellectual property and can be found on Google images, youtube and search engines

91. Situation – Response Discussion Cards
Extension
Activity
Discuss and explain the reasons for what you think is or would be the acceptable thing to do or say given the situation
You are at a party and you only know the hostess.
You decide to join a group of strangers who are talking together. You walk over and join the group.
You have a friend who continually calls you stupid when you make a mistake. In telling a funny story to other friends, she refers to you again as stupid. You say, "I enjoy the story, but I don't like being called stupid and I want you to stop doing that."
A friend continually borrows things from you and forgets to return them. She wants to borrow some sugar. You explode and say, "What kind of sucker do you think I am, anyway?

92. Situation – Response Discussion Cards
Your supervisor keeps pointing out that you are making mistakes. You say, "Get off my back and leave me alone!", and stomp away.
You are in a store, next in line, and have been waiting for 15 minutes while another customer is served. You are next, but when the sales clerk asks "Who's next?", a person beside you, who arrived after says "I am".
You say nothing.
A friend is to come to your place for dinner at 6:00 p.m. Your friend arrives at 7:00 p.m. and says, "Sorry I'm late; I guess we won't be able to go to the movie." You have been really looking forward to seeing the movie and had dinner ready for 6:00 p.m. You say, "Oh, that's okay, I don't mind."