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LA2401 English for the Hotel Business

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1 LA2401 English for the Hotel Business
Unit 6: Money Matters

2 Scope The scope of this unit is…. 1. Language Focus: Financial Transactions 2. Vocabulary Focus: Numerical and Currency Terms The purpose of this unit is to practice financial dealings in hotel settings using the English language, as well as becoming more aware of cultural points important when dealing with money.

3 Objectives You will be able to: Deal with customer’s payments
Handle different forms of payment Explain a bill to customers Apply currency exchange rates Acknowledge customers’ queries Provide a solution Handle queries politely

4 Video – Checking out and paying
Watch the video and answer the questions: What is the guests’ room number? What did the guests take from the refrigerator? How much is their total bill? How will the guest pay? Are there any extra requests? What did someone ‘drop off’ for Miss Lee? 321 2 Colas (and room service) $310 Credit card order an Airport taxi her luggage

5 Could we have our bill, please?
Listen to the two dialogues and match them to the correct screen. Dialogue 1 _____ Dialogue 2 _____ a b

6 Listening Exercise yes (ready for you) ______ Visa now yes no cash no

7 Expressions to Learn Could we have the bill, please?
I asked for my bill to be prepared. Your bill’s ready for you. How would you like to pay? Could you sign here, please? Is service included? How are you paying? The total in Euros is just there. Would you like a VAT receipt?

8 Present Continuous We use the PRESENT CONTINUOUS tense to talk about actions which are happening now. Look at these examples: Answer these questions about what is happening now. What are you doing now? Who are you sitting next to? Where are you studying? What are you wearing? What are your friends doing? We’re leaving now. I’m paying in cash. Subject + Vto be + ____ ing… (am, is, are)

9 Object Pronouns me, you, him, her , it (singular)
you, us, them (plural) Look at these examples: Could you bring us the bill? I ’ve included them here. subject verb object

10 Object Pronouns Complete the following dialogue using the correct object pronoun: A Where’s your bag? B I gave ______ the porter. A Where did you put the pillows? B I put ______ in Room 221. A Did you tell Mrs DuPont her husband called? B Yes. I gave _______ the message. 4. A Where’s Franco? B I saw ______ a minute ago. 5. A I hope you and your family enjoyed your stay. B We did, thank you. You looked after _______ very well. 6. A Goodbye. B Goodbye. We hope to see ______ again soon. you them her him us you

11 Listening Exercise - How would you like to pay?
Listen to the FOUR dialogues and write the methods of payment. _________________ Invoice / Mastercard Hotel Vouchers US Dollar Travellers Cheques Credit Card / Visa Cash How much does each one have to pay?

12 Listening Exercise Listen again. Are the sentences True or False?
Mr Badel is paying for his room and meals only. The hotel vouchers are for the room and breakfast. Ms Khol is paying for her bar bill and hotel bill separately. Mr Popovic gives the cashier the correct money. T / F T / F T / F T / F

13 Speaking Numbers The following are some examples of how we speak financial figures in English… “Your bill…. comes to two hundred and thirty dollars ($230) “That’s seventeen pounds fifty all together.” (£ 17.50) “Twenty pounds.” (£ 20) “Three nights at two thousand five hundred baht comes to seven thousand five hundred baht all together (B7500) “That’s fourteen thousand baht all together.” (B14000) “That comes to eight hundred and forty two baht.” (B842)

14 Speaking Numbers Listen to the examples and write them on the sheet provided. Write them numerically (number format) AND Using words (written text format) USE APPROPRIATE CURRENCY SYMBOLS (if required)

15 Payment Types Use the word bank to identify the types of payment below. receipt traveler’s check cheque credit card cash change bill check 1. 2. 3. 4. 5. 6. 7. Which ones are methods of payment?

16 More words to use…

17 Foreign Exchange 107.30 1 euro = 0.66572GBP 166.40
So 250 euro = 250 * = 166.4GBP

18 Foreign Exchange Complete the currency conversion
exercises on your worksheet. Use the conversion table provided. 139.32

19 Payment Queries Look at the pictures.
What problems do you think these customers are having with their bills? problem lot of much Listen to the two dialogues and answer the sentences with True or False much many didn’t

20 Expressions to Learn I think there’s a mistake.
I’m sorry, madam. This isn’t your bill. I’ll get the right bill for you. I’d like to settle my bill.

21 Many, much, a lot of Look at these examples: I don’t have much money.
How much time do you have? We use much for: NEGATIVE sentences (using not or ‘n’t’) or QUESTIONS with UNCOUNTABLE NOUNS

22 Many, much, a lot of Look at these examples:
There aren’t many free tables left. How many rooms are booked tonight? We use many for: NEGATIVE sentences (using not or ‘n’t’) or QUESTIONS with COUNTABLE NOUNS

23 Many, much, a lot of Look at these examples:
We have a lot of guests from Scandinavia. He isn’t paid a lot of money in his job. Are there a lot of guests in the hotel? We use a lot of for: POSITIVE and NEGATIVE sentences or QUESTIONS with COUNTABLE and UNCOUNTABLE NOUNS

24 Many, much, a lot of many / a lot of a lot of many much / a lot of

25 Summary During this class, we have: Dealt with customer’s payments
Described different forms of payment Explained a bill to customers Applied currency exchange rates Acknowledged customers’ queries Provided a solution Handled queries politely

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