Presentation on theme: "Unit 5: Hotel & Restaurant Services"— Presentation transcript:
1 Unit 5: Hotel & Restaurant Services LA2401English for the Hotel BusinessUnit 5: Hotel & Restaurant Services
2 Objectives The objectives of this unit are…. Language Focus: Restaurant and Kitchen ExpressionsThe purpose of this unit is to understand common expressions used in restaurant menus, food ordering and bar service.
3 Objectives Learners will be able to: Discuss reservations Describe opening, closing time and service periodsTalk about datesDescribe a range of foodsListen and distinguish food ordersMake polite requests and offersUse a/an/the/some as necessaryDescribe the roles/duties involved in the Food & Beverage Cycle
4 Listening – Booking a table A) Listen to the phone call. Are the statements true or false?
5 Listening – Booking a table b) Listen again and complete the answers. Then match them with the questions below
6 A Variety of Dishes…. a b d c e g h f 1 Fillet of Haddock 3 Prawn Cocktail5 Roast Leg of Pork7 Crudités2 Chicken Kiev4 Beef Madras6 Chicken Liver Pate8 Lyonnaise Potatoes
7 Listening – in the barWhat can I get you? Listen to the customers ordering drinks from the bar. What do they order?Listen again and answer the questions._____________________ _____________________ _____________________ _____________________ _____________________
8 Language Study - Expressions What can I get you?Would you like draught or bottled beer?Would you like ice and lemon?Shall I charge this to your room?No, thanks. I’ll pay by cash.Requests and Offers Look at these examples:Requests Offers Could I have a beer? Would you like ice? Can I have your key card? Shall I charge this to your room?Match each reply to a request or offer in the examples above:Yes, please. My room number’s 235.Certainly Sir. Would you like draught or bottled?Certainly. Here it is.Yes please, and lemon.Now Match the Q&AOn Page 3
9 a / an or theUse a or an when you first talk about something. Use the when you talk aboutsomething for the second time or when it is clear what you are talking about.Examples:We have a reservation. The reservation is for 8 o’clock.I’d like an aperitif please.Is this the menu?Complete the sentences with a/an or the.Can we have _____________ adjoining room?What’s _________ dish of the day?Could we have _________ table for four?Put _________ olive on a cocktail stick . Then, put ________ olive in the glass.Yes, the hotel has __________ car park.Put some crushed ice into _________ cocktail shaker. Pour 3 measures of gin into ________ shaker and stir.antheaantheaathe
10 a / an or someUse a / an to mean one to talk about countable nouns. Use some to talk about uncountable nouns.Examples: I’d like a bottle of wine / an aperitif. I’d like some bread/some water/some milk.someAsomeansomeaasome
11 Listening – Are you ready to order? Listen to the dialogues and complete the following orders.
12 Describing Past Time Present Perfect We use the Present Perfect tense to talk about:events that happened at some time in the past (undefined)I have eaten Chinese food.I have been to Hong Kong three times.I have stayed at the Grand Hyatt before.situations which began in the past and which are still continuingHe has worked with us for more than three years now…He has worked with us since early 2009.
13 Describing Past Time Past Simple We use the Past Simple to describe events at a particular time in the past.We finished lunch service at 2pm.We served the coffee after the dessert.He left just after you, I think.In the end, we hired a top French chef.timework in Tokyo1990nowworked in Tokyo (past simple)timework in Berlin2001nowfuturehas worked in Berlin since 2001 (present perfect)
14 Describing Past Time Present Perfect or Past Simple? Now write out the sentences or questions in full using the Present Perfect or Past Simple.(they/arrive) two weeks ago. _______________________________________In January, we (employ) three new housekeepers. ___________________________I (not see) Samantha since February. ______________________________________The guests (be) tired after their long journey. _________________________________Last year, prices (go up) by five percent. ____________________________________Our current chef (work) here for over a year. _________________________________We (decide) to buy it when we saw it. ____________________________________As you can see, we (finish) serving. ______________________________
15 Listening – in the kitchen Listen to the dialogue. Match the staff to their duties.dfbeac
16 Listening Listen again and complete the missing words. main prepares handledishesbakesdutiessharpenclean
17 Food and Beverage Cycle In small groups, match the job titles with the correct F&B StagePurchasingReceivingStoring & IssuingPreparingSellingHead chefStoremanWine waiterReceiving officerCommis chefHead waiterPurchasing OfficerChef de PartieBus boySous chefWaiter/waitress
18 Summary Visit LC next week….. Today we have Discussed reservations Described opening, closing time and service periodsTalked about datesDescribed a range of foodsListened and distinguished food ordersMade polite requests and offersUsed a/an/the/some as necessaryDescribed the roles/duties involved in the Food & Beverage CycleVisit LC next week…..