1. Sandy Kemsley www.column2.com @skemsley Intelligent Business Processes Raising the IQ of your business processes

2. Agenda What makes a business process intelligent: Visibility Automation Prediction How intelligent processes can help your business Getting started with intelligent business processes Copyright Kemsley Design Ltd., 20132

3. Defining IBO (Gartner) Intelligent business operations is [when] technologies for intelligence are integrated into the systems that run the business Operational intelligence includes: monitoring and alerting tools that enhance situation awareness decision management and prescriptive analytics tools that enable better decisions workflow and process orchestration engines that coordinate flexible and efficient processes Copyright Kemsley Design Ltd., 20133

4. What’s Your Process IQ? Copyright Kemsley Design Ltd., 20134

5. How Smart Are Your Processes? Process Intelligence BI applied to processes Dashboard view of running processes Historical reports BPMS content only Intelligence about processes Intelligent Processes Actionable dashboards Automated activities based on external events Content from multiple sources Processes that act intelligently Copyright Kemsley Design Ltd., 20135

6. What Can Intelligent Processes Do? Automate problem avoidance Recommend pre-emptive actions Predict future problems Copyright Kemsley Design Ltd., 20136

7. Intelligent Process Capabilities Copyright Kemsley Design Ltd., 20137

8. Intelligent Process Capabilities Intelligent Processes PredictionAutomationVisibility Copyright Kemsley Design Ltd., 20138

9. Process Visibility: Informational Context For Knowledge Workers Model end-to-end process Measure via direct instrumentation Monitor relative to model and KPIs Model Measure Monitor Copyright Kemsley Design Ltd., 20139

10. Process Automation: Sense And Respond Orchestration Decisioning Guardrails for knowledge work Exception escalation Process Rules Events Copyright Kemsley Design Ltd., 201310

11. Predictive Process Analytics: Avoiding What Might Go Wrong Temporal analytics Missed deadlines predicted rather than detected What-if scenarios Pre-emptive problem avoidance ModelHistory Prediction Copyright Kemsley Design Ltd., 201311

12. Intelligent Process Components Copyright Kemsley Design Ltd., 201312 Source: Software AG

13. Benefits Of Intelligent Processes Intelligent Process Capability Measurable Benefits Process monitoringVisibility to management Workforce optimization Automated decisioningConsistent, faster decisions Adaptation to changing conditions Business processes as a competitive differentiator Knowledge worker contextReduced time finding information Higher-quality decisions Pre-emptive problem avoidance Improved customer satisfaction Copyright Kemsley Design Ltd., 201313

14. Creating Intelligent Processes Copyright Kemsley Design Ltd., 201314

15. Getting Started: Methodology Driving initiatives Quality or process improvement Innovation Models Enterprise architecture Value chain Process Methodology Technology Culture Copyright Kemsley Design Ltd., 201315

16. Getting Started: Technology Core system events Integration/automation Process management Decision management Complex event processing Analytics Visualization Prediction Recommendations Technology Culture Methodology Copyright Kemsley Design Ltd., 201316

17. Getting Started: Culture Identification and alignment of goals Information transparency Trust in intelligent processes Culture Methodology Technology Copyright Kemsley Design Ltd., 201317

18. Sandy Kemsley Kemsley Design Ltd. email:sandy@kemsleydesign.com blog: www.column2.com twitter: @skemsley Copyright Kemsley Design Ltd., 201318