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2. 2 IINSPIRING INNOVATION. EMPOWERING TALENT. The Barcelona Tech

3. 3 Managing as a Talking Game JC Spender www.jcspender.com

4. 4 managers talking - obvious why are written instructions not enough ? organizations are about people doubts, opinions, emotions, imagination just coloring the black & white administrative machinery ? Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

5. 5 goal setting information gathering rational decision-making measuring reward / punishment Murphy’s Law satisficing/economizing bounded rationality Knightian uncertainty bias, emotion humanizing Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

6. 6 better planning forecasting control centralization delegation respect trust empowerment abandon managing ? different way of thinking Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

7. 7 model of the individual rationality + ? habit emotion culture imagination Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

8. 8 context, option-space judgment agency constraints = reality experience theory as distilled experience versus representation of reality movement of constraints Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

9. 9 leader creates the vision bringing others to it as an option-space supply information ? apply incentives ? persuasion life unimagined opinion - action shaping the agency of others Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

10. 10 rhetoric –logos –ethos –pathos non-verbal timing, kairos inventio, disposito, elocutio, memoria, actio organization as a body of language, a jargon Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

11. 11 organizational rhetorics logo, mission statement, house journals framing issues to make talk possible organization stories, identity change the story to change org Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

12. 12 gaining acceptance for innovations telephone atomic weapons human capital university talk lawyers & accountants Spanish economy 1920 Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

13. 13 why organizations exist how they work harnessing the individual’s birthright managerial responsibility business ethics corporate social responsibility Managing as talking game · Spender, JC · Barcelona; 22th october, 2010