1. Emotional Intelligence: Intrapersonal and Interpersonal Competencies

2. Human relations skills are important at all levels of activity.
1. At the lowest level, operations, technical skills and hr skills are nearly equal with conceptual skills the least important.
2. At the middle level, middle management, hr skills are the most critical with more emphasis on both technical and conceptual skills.
3. At the highest level, top management, conceptual skills and hr skills are both equally important with technical skills the least important.

3. Emotional Intelligence can increase just as ones knowledge base can increase.
It helps us accurately perceive, appraise, and express emotions.
It helps us access or generate feelings on demand when they can facilitate understanding or yourself or another person.
It helps us understand emotions and the knowledge that derives from those emotions.
It helps us regulate emotions to promote emotional and intellectual growth.

4. Intrapersonal Competencies
Self-awareness
Means really knowing yourself (the good, the bad, and the ugly
Managing your emotions
Experiences counts
Having the right skill set
Motivating yourself
What has and has not worked in the past?
What haven’t you tried?

5. Interpersonal Competencies
Relating well to others through good communication skills
What skills do you have?
Could better communication training and experiences help?
Emotional mentoring (helping others to manage their own emotions, communicate effectively, and solve problems, and ultimately to the best of their abilities)
Who mentored you?
This involves a greater level of intimacy and disclosure

6. What are emotions? Affective component Behavioral component Cognitive component Physiological component

7. Ones physiological profile includes
Autonomic nervous system
Fight or Flight
The limbic system
Primitive midbrain response
The cerebral cortex
The executive centers of the brain

8. One’s physiological response happens in the
* Autonomic nervous system

9. Psychologist know that:
Emotions are universal
Emotions don’t need to be taught
Some emotions (sometimes called temperament) are thought to be inherited
Emotions have both verbal and nonverbal components

10. Some people are experts at “reading” others emotional states
Some people are experts at “reading” others emotional states. They include…
Emotional Intelligence (EQ) deals with how one handles their/others emotional states.
What is your emotional intelligence?