3Emotional Intelligence Defined 1990 – Peter Salovey and John Mayer coin the term “Emotional Intelligence.”Their definition:“The ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional meanings……To reflectively regulate emotions in ways that promote emotional and intellectual growth.”
4Emotional Intelligence Defined 1995 – Daniel Goleman publishes the first book on the topic: Emotional Intelligence.His definition:“The capacity to recognize our feelings and those of others……to motivate ourselves……to manage emotions well in ourselves and in our relationships.”
6How Does EQ Differ From IQ Focus: developing an understanding of and an ability to manage emotionsCan be enhanced throughout one’s lifeRecently understood to be an important predicator of one’s potential for successFoster’s understanding and management of own emotionsPromotes positive relationshipsIncreases self-motivation and driveIQFocus: developing one’s cognitive abilities; more academically orientatedGenerally thought to be largely established at birth and cannot be enhancedHas been traditionally used to predict one’s potential for successAllows development of needed knowledge baseEnables conceptual thinking
7IntRApersonal Competencies Being aware of and understanding one’s emotions.Being able to express one’s feelings
8IntERpersonal Competencies Emotional Self-AwarenessThe ability to recognize and understand one’s feelings and motions, differentiate between them, know what caused them and why.Benefit: Promotes successful conflict resolution and leads to improved interaction.AssertivenessThe ability to express feelings, beliefs and thoughts, to defend one’s rights non-destructively.Benefit: Helps people work more cooperatively and share less ideas effectively.Self-RegardThe ability to look at understand, respect and accept oneself, accepting one’s perceived positive and negative aspects as well as one’s possibilities and limitations.Benefit: Better self-confidence means better performance, work attitudes and behaviors.
9IntRApersonal Competencies Self-ActualizationThe ability to realize one’s potential; to strive to do what one wants to do and enjoys doing.Benefit: Associated with good motivation and striving to optimize both individual and team performance. A well-rounded individual brings more life experience to situations.IndependenceThe ability to be self-reliant, self-directed in thinking and actions and free of emotional dependency.Benefit: The best balance is for people to “think for themselves,” and still listen to and use ideas from others when appropriate.
10InterERpersonal Competencies Understanding how others feel.Establishing mutually satisfying relationships with others
11InterERpersonal Competencies EmpathyThe ability to be attentive to, to understand and to appreciate the feelings of others…it is being able to “emotionally read” other people.Benefit: Understanding the points of view, duties and demands being placed on others creates cohesive functioning.Interpersonal RelationshipThe ability to establish and maintain mutually satisfying relationships that are characterized by intimacy and by giving and receiving affection.Benefit: Translates into effective communication within and between groups and teams.Social ResponsibilityThe ability to demonstrate oneself as a cooperative, contributing and constructive member of one’s social group.Benefit: Contributing to recognize team & group goals, being aware of the great good each can contribute.
12Adaptability Competencies Coping and adapting to changeGenerating effective solutions to stressful problems
13Adaptability Competencies Problem SolvingThe ability to identify and define problems as well as to generate and implement potentially effective solutions.Benefit: Methods for problem solving are critical: viable optional solutions and alternatives must be considered including cost/benefit analysis, long term complications.Reality TestingThe ability to assess the correspondence between what is experienced (the subjective) and what in reality exists (the objective).Benefit: A focus on practicality and realistic expectations.FlexibilityThe ability to adjust emotions, thoughts, behavior to changing situations and conditions.Benefit: better performance in situations where tasks are dynamic and changing.
14Stress Management Competencies Managing and controlling one’s emotions
15Stress Management Competencies Stress ToleranceThe ability to withstand adverse events and stressful situations without falling apart by actively and confidently coping with stress.Benefit: Managing reasonable workloads, clarifying priorities, meeting deadlines.Impulse ControlThe ability to resist or delay an impulse, drive or temptation to act.Benefit: Rash actions made out anger or other strong needs can be costly! Mistakes can often be avoided by simply taking time to stop and think.
16General Mood Competencies General feeling of contentment and overall outlook on life.Impact on self and others.
17General Mood Competencies HappinessThe ability to feel satisfied with one’s life, to enjoy oneself and being with others; to have fun.Benefit: A positive atmosphere lifts spirits and helps overall performance.OptimismThe ability to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity.Benefit: In life there are self-fulfilling prophesies. When people believe something is possible, they will often make it happen, and vice versa. Optimism also ward off stress.