1. Conversation Integration Proposed Research Project Direction Filipe Fortes / HCI Process & Theory / 09.21.2001 Proposed Research Project Direction Filipe Fortes / HCI Process & Theory / 09.21.2001

2. Sources / Inspiration Interaction and Outeraction: Instant Messaging in Action Making Contact / Bonnie A. Nardi / Steve Whittaker / Erin Bradner (CSCW 2000) Providing Presence Cues to Telephone Users Making Contact / Allen E. Milewski / Thomas M. Smith (CSCW 2000)

3. Phone and IM Different mediums for conversations Used for informal communication

4. Phone vs. IM Emotions easily conveyed through speech Speaking quicker than typing Single standard, widely adopted

5. IM vs. Phone Recipients can negotiate availability –Easily screened and responded to, even while users are engaged in other tasks Provides record for later reference, sharing Better transmission of textual data (e.g. URLs) Less obtrusive than calling or stopping by

6. Use in conjunction IM already used to negotiate telephone availability –“Is this a good time to call?”

7. Best of both worlds? Can we combine the two while retaining their strengths? –Presence Awareness –Interruption management –Conversation Logging –Informal Structure –Ubiquity

8. Possible Research Directions Incorporating IM & Phone into a device (or across devices)? Supporting conversation flow, tasks in office environments Understanding how people decide which medium to use? –Upgrading Others