2ORAL COMMUNICATION Or verbal communication. Includes: MEETINGS INTEVIEWSPRESENTATIONSTELEPHONE CALLS
3STRENGTHS OF ORAL COMMUNICATION Information passed quickly and directlyCheaper than preparing and copying a letter or reportInstant feedback
4Can use non-verbal cues e. g Can use non-verbal cues e.g. body language, facial expressions, gestures and postureFlexibility – can change the message so people understandMost appropriate method when transmitting delicate information.
5WEAKNESSES OF ORAL COMMUNICATION No record is available of what has been said.Distractions or interruptions can interfere with oral communicationStrong personalities and emotions may cause a barrier to oral communication e.g. if you don’t like someone you might not listen to them
6Difficult to control, especially when there are large numbers involved. Number of participants can be limited e.g. a telephone conversation.
7WRITTEN COMMUNICATION This method includes:LETTERSMEMOSREPORTSADVERTSJOB DESCRIPTIONS
8STRENGTHS OF WRITTEN COMMUNICATION Permanent record available for future reference.Communication is more structured and consistent.Can study written communication at your own convenience.
9Appropriate when lots of points need to be covered.
10WEAKNESSES TO WRITTEN COMMUNICATION Takes longer to prepare and in some cases to send – letter to America will not arrive for a couple of weeks maybe.Inflexible – does not allow for immediate feedback or interaction.Cannot use non-verbal cues.Inaccessible for some e.g. dyslexics.