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METHODS OF COMMUNICATION. ORAL COMMUNICATION Or verbal communication. Includes: MEETINGS INTEVIEWS PRESENTATIONS TELEPHONE CALLS.

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Presentation on theme: "METHODS OF COMMUNICATION. ORAL COMMUNICATION Or verbal communication. Includes: MEETINGS INTEVIEWS PRESENTATIONS TELEPHONE CALLS."— Presentation transcript:

1 METHODS OF COMMUNICATION

2 ORAL COMMUNICATION Or verbal communication. Includes: MEETINGS INTEVIEWS PRESENTATIONS TELEPHONE CALLS

3 STRENGTHS OF ORAL COMMUNICATION Information passed quickly and directly Cheaper than preparing and copying a letter or report Instant feedback

4 Can use non-verbal cues e.g. body language, facial expressions, gestures and posture Flexibility – can change the message so people understand Most appropriate method when transmitting delicate information.

5 WEAKNESSES OF ORAL COMMUNICATION No record is available of what has been said. Distractions or interruptions can interfere with oral communication Strong personalities and emotions may cause a barrier to oral communication e.g. if you dont like someone you might not listen to them

6 Difficult to control, especially when there are large numbers involved. Number of participants can be limited e.g. a telephone conversation.

7 WRITTEN COMMUNICATION This method includes: LETTERS MEMOS REPORTS ADVERTS JOB DESCRIPTIONS

8 STRENGTHS OF WRITTEN COMMUNICATION Permanent record available for future reference. Communication is more structured and consistent. Can study written communication at your own convenience.

9 Appropriate when lots of points need to be covered.

10 WEAKNESSES TO WRITTEN COMMUNICATION Takes longer to prepare and in some cases to send – letter to America will not arrive for a couple of weeks maybe. Inflexible – does not allow for immediate feedback or interaction. Cannot use non-verbal cues. Inaccessible for some e.g. dyslexics.


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