1. SBC/GOLD 2004 Peter Knott, Germany Section Information Sources for IEEE Volunteers Peter Knott Electronic Communications IEEE Germany Section

2. SBC/GOLD 2004 Peter Knott, Germany Section  Who are my clients? –member database  Getting in Touch –mailing lists –web hosting –virtual communities  Other Services –IEEE job site –member directory Information Sources for IEEE Volunteers

3. SBC/GOLD 2004 Peter Knott, Germany Section Member Database („Data Access“) Data Access  Old System: SamIEEE –local database –updated monthly (mail) –no longer supported / running out  new: IEEE Data Access –web based –updated weekly –optional download / export

4. SBC/GOLD 2004 Peter Knott, Germany Section Custom Queries Data Access  Contact Info –address –email  Membership –grade –societies –history  Profile –education –business

5. SBC/GOLD 2004 Peter Knott, Germany Section Results Data Access  Custom Forms –web forms  Download –CSV export –mailing lists  User Accounts –save data –query templates

6. SBC/GOLD 2004 Peter Knott, Germany Section Data Access Summary  Records –no age information  Changes –join / renew –web account –NO writing access  Consistency –5-7% faulty (Germany Section) –6% without email address –spelling Data Access

7. SBC/GOLD 2004 Peter Knott, Germany Section  Who are my clients? –member database  Getting in Touch –mailing lists –web hosting –virtual communities  Other Services –IEEE job site –member directory Information Sources for IEEE Volunteers

8. SBC/GOLD 2004 Peter Knott, Germany Section Mailing Lists  IEEE Hosted (Listserv) –web interface –capacity / speed  Subscription –generated from “Data Access” –individual subscriptions  Archiving –history stored on server Web Services

9. SBC/GOLD 2004 Peter Knott, Germany Section Entity Web Hosting  Purpose –IEEE related web pages –central information storage  IEEE Hosted (ewh.ieee.org) –web space –no active / dynamic content –no database access Web Services

10. SBC/GOLD 2004 Peter Knott, Germany Section Web Page Issues  Appearance –standard template –hierarchic –bi-lingual  Administration –multiple editors –minimum effort –CMS based (“TOE”) Web Services

11. SBC/GOLD 2004 Peter Knott, Germany Section Web Calendar  Flexible –different views  Administration –multiple editors (officers, chapters, etc.)  Search –categories Web Services

12. SBC/GOLD 2004 Peter Knott, Germany Section Virtual Communities  Platform for Volunteer Resources –established 2002 –discussion forum –sections for transient and permanent info  “Made by its Members” –highly configurable –all registered users can contribute  Audience –large number of contributors required Web Services

13. SBC/GOLD 2004 Peter Knott, Germany Section VC Example “GOLD” Web Services

14. SBC/GOLD 2004 Peter Knott, Germany Section Web Services Comparison Required Members Ease of UseVersatilityAdmin. Effort Mailing List LowSimpleLow Low- Medium Web Server LowMediumHigh Medium- High Virtual Community HighComplexMediumHigh Web Services

15. SBC/GOLD 2004 Peter Knott, Germany Section  Who are my clients? –member database  Getting in Touch –mailing lists –web hosting –virtual communities  Other Services –IEEE job site –member directory Information Sources for IEEE Volunteers

16. SBC/GOLD 2004 Peter Knott, Germany Section IEEE Job Site Other Services  Job Related Database –business, internship, etc. –access for members  Problems –world wide??? –acceptance  Region 8 Solution

17. SBC/GOLD 2004 Peter Knott, Germany Section IEEE Member Directory  Members contact other Members –access on user level –look for contact information –out of print  Security –member authorisation –privacy issues –IEEE work in progress…  Alternative –contact middleman (Section, Affinity Group, Branch etc.) Other Services

18. SBC/GOLD 2004 Peter Knott, Germany Section  Who are my clients?  Getting in Touch  Other Services  Conclusions Information Sources for IEEE Volunteers

19. SBC/GOLD 2004 Peter Knott, Germany Section Conclusions  Service Overview –various tools aimed at different purposes –no common solution / appearance –not all suitable / applicable  More Info –IEEE homepage (http://ieee.org) –Electronic Communications Officer (Section) –contact me (knott@ieee.org)