1. Corporate and Community Services
The Corporation of the
Town of Amherstburg
Corporate and Community Services
COUNCIL ORIENTATION
Thank you Your Worship and Members of Council to taking time today to allow us to bring to you an overview of the Corporate and Community Services. Introduce the management team:
Rick
Mike
Nick
Tony 1

2. Director Dave Carpenter (Acting)
Network Analyst/Application Specialist Nick Renaud
GIS Coordinator
Tony Marra
Service and Support Technician
Jon Lojewski
Recreation Programming Coordinator Sarah Pelaccia-Reaume
Food & Beverage Coordinator Janet St. Martin
Lions’ Pool Coordinator Kaitlyn Meloche (seasonal)
Facility Scheduling Clerk Shelley Matlock
Building Operations Staff
3 Full Time
10 Part Time
Deputy Chief James Ouellette
Asst. Deputy Chief/Fire Inspector
Brad Amlin
Firefighters
60 Volunteer FF
Dave – Acting Director and Manager of Information Technology 2 2

3. Overview: Corporate and Community Services
Internet Technology
Business Dev.
and Programs
Operations
Fire Department
System Security – Provide and limit access to systems and data
Build Recreation Programs to capacity targeting non-traditional programming opportunities
Libro Centre Operations
Structural firefighting including rescue
Communications Systems - , telephone and cellphones
Increase non-tax and/or cost savings through advertising, sponsorships and programs by 5%
Premier Ball Diamond
Maintenance
Geographic Information Systems
Develop the foundation for creating a Recreation Master Plan through consultative strategy
Outdoor Turf and 20 Outdoor Soccer Fields
Public Education
Project management
Develop partnerships that enables the Town to bring Ontario residents to the county and community through event planning
Lions Pool
Inspections
Staff training
Seamless online registration for all recreation programs offered to residents
Special Event and Conversions for Various Events
Training 3 3

4. Director Dave Carpenter (Acting)
Network Analyst/Application Specialist Nick Renaud
GIS Coordinator
Tony Marra
Service and Support Technician
Jon Lojewski
Recreation Programming Coordinator Sarah Pelaccia-Reaume
Deputy Chief James Ouellette
Facility Scheduling Clerk Shelley Matlock
Food & Beverage Coordinator Janet St. Martin
Asst. Deputy Chief/Fire Inspector
Brad Amlin
Building Operations Staff
3 Full Time
10 Part Time
Firefighters
3 Full Time
Lions’ Pool Coordinator Kaitlyn Meloche (seasonal) 4

5. PRESENTATION OUTLINE Organizational Structure Core Duties
Blueprint for Success
Moving Forward/Goals for 2015 5 5

6. ORGANIZATIONAL STRUCTURE
Information Technology is comprised of:
Manager of Information Technology
Network Analyst
Part time Service and Support Technician 6 6

7. CORE DUTIES System Security
Provide and limit access to systems and data on an as needed basis.
“The right tool for the right job”
Identify current & future needs for software and technology.
communications
Smart phone management
Telephone system management
Our Key Enterprise Software System
Vadim financial management system. Used by 90% of office staff
Taxes, Accounts Payable, Accounts Receivable, Payroll, General Ledger, Property inquires 7 7

8. CORE DUTIES Helpdesk System
The IT utilizes a helpdesk system in order to track and prioritize service requests 8

9. CORE DUTIES Preventative Maintenance
Equipment and software maintenance - desktops, laptops , mobile devices, servers and other infrastructure.
Antivirus, archiving, intrusion prevention
Software updates and new software installation
Data and systems backup and storage
Data is backed up to a central disaster recovery repository every 30 minutes – 1 hour intervals to each of the 4 main locations in our network
Police Services
Town Hall
Libro Centre
Public Works 9

10. CORE DUTIES Staff training
All staff & Council receive IT orientation as well as ongoing training conducted by IT staff.
The IT department also manages an in house video library system that is available to all staff at any time. Staff can focus on specific “nugget” videos that are short and concise in order to develop specific skills that are required for specific tasks required at any time. 10

11. BLUEPRINT FOR SUCCESS Website redesign 2015 - pending budget approval
Asset Management software system deployment - pending budget approval
Land Management Enterprise Software suite – Economic and Community Development.2015, 2016 – pending budget approval 11

12. MOVING FORWARD/GOALS FOR 2015
system upgrade – late
Main Core Firewall replacement
Security system enhancements – intrusion detection system, bandwidth monitoring
Telephone system replacement 2015
Class software system upgrade pending budget approval 12

13. PRESENTATION OUTLINE Organizational Structure What is GIS Core Duties
Blueprint for Success 13 13

14. ORGANIZATIONAL STRUCTURE
GIS is comprised of:
GIS Coordinator
Seasonal Student 14 14

15. WHAT IS GIS?
Simply put, Geographic Information Systems (GIS) are digital maps with intelligence. GIS is a computer technology that brings together all types of information based on geographic location for the purpose of query, analysis and generation of maps and reports.
The Town uses GIS in almost every department - for sewer, water, and road projects, urban and regional planning, emergency planning, preparedness and dispatch, economic development, taxation, municipal elections, and even tracking of public health risks such as the West Nile Virus.
The uses of this technology are limited only by your imagination. This site can be used to locate municipal services, verify the location of a particular address, view aerial photos for land use, measure distances and areas, investigating tax and other property information, and much more. 15

16. CORE DUTIES Enterprise wide GIS database maintenance
Geospatial asset management database
911 emergency services database maintenance
Hardcopy mapping services
Web GIS mapping and development
Staff GIS training
Departmental GIS project support
GPS Services and Project Management
GIS software systems implementation and management
Aerial photography acquisition and management
County emergency group GIS representative
County GIS group representative
Town wide database admin support 16

17. BLUEPRINT FOR SUCCESS Enterprise wide GIS database maintenance
Geospatial asset management database
911 emergency services database maintenance
Hardcopy mapping services
Web GIS mapping and development
Staff GIS training
Departmental GIS project support
GPS Services 17

18. Director Dave Carpenter (Acting)
Recreation Programming Coordinator Sarah Pelaccia-Reaume
Food & Beverage Coordinator Janet St. Martin
Lions’ Pool Coordinator Kaitlyn Meloche (seasonal)
Network Analyst/Application Specialist Nick Renaud
Deputy Chief James Ouellette
Facility Scheduling Clerk Shelley Matlock
GIS Coordinator
Tony Marra
Asst. Deputy Chief/Fire Inspector
Brad Amlin
Building Operations Staff
3 Full Time
10 Part Time
Service and Support Technician
Jon Lojewski
Firefighters
3 Full Time 18

19. PRESENTATION OUTLINE Organizational Structure Core Duties
Moving Forward/Goals for 2015 19 19

20. ORGANIZATIONAL STRUCTURE
Food and Beverage – 1 part time Food & Beverage Coordinator (Janet St. Martin)
10 part time food and beverages staff
Recreation Programming – 1 part time Recreation Programming Coordinator (Sarah Pelaccia-Reaume)
Program Instructors – 12 part time staff
Camp Counsellors - 7 seasonal staff
Lions Pool – 1 seasonal Lions Pool Coordinator (Kaitlyn Meloche)
8 seasonal lifeguards 20

21. CORE DUTIES Recreation Programming New Programs in 2014 Pickleball
Youth in Arts
Men’s Flag Football
Women’s Recreational Hockey League 21

22. CORE DUTIES Food and Beverage Services
Hours of Operation (Sept. – March):
Monday – Thursday 4:30 – 9:30 pm
Friday 4:30 – 10 pm
Saturday/Sunday 7:30 am – 10pm
Libro Centre is licensed to serve alcohol in the following areas:
Upstairs Multi-Purpose Room
Rink Floors on both pads
Lobby
Leasing Space
Indoor Soccer Field
Event Based Alcohol Sales ONLY 22

23. CORE DUTIES
Event Planning
Sport Tourism 23

24. CORE DUTIES CLASS Administration Partner Contracts and Agreements
Marketing and Communications 24

25. MOVING FORWARD/GOALS FOR 2015
New Recreation and Facilities Website – late 2014 early 2015
Develop action plan and RFP process for creation of Recreation and Facilities Master Plan (including parks)
Transition of CLASS software to ActiveNet software – CLASS tech support and administration being discontinued and replaced with ActiveNet – 2015
Implementation of online registration of recreation programs – 2015
Development of comprehensive sponsorship/advertising plan for Libro Centre – late 2014/early 2015
Drafting of Public Events policy 25

26. Director Dave Carpenter (Acting)
Facility Scheduling Clerk Shelley Matlock
Building Operations Staff
3 Full Time
10 Part Time
Network Analyst/Application Specialist Nick Renaud
Recreation Programming Coordinator Sarah Pelaccia-Reaume
Deputy Chief James Ouellette
GIS Coordinator
Tony Marra
Food & Beverage Coordinator Janet St. Martin
Asst. Deputy Chief/Fire Inspector
Brad Amlin
Service and Support Technician
Jon Lojewski
Firefighters
3 Full Time
Lions’ Pool Coordinator Kaitlyn Meloche (seasonal) 26

27. PRESENTATION OUTLINE Organizational Structure Core Duties
Blueprint for Success
Moving Forward/Goals for 2015 27 27

28. Operations is comprised of: 16 Libro Centre Staff & Scheduling
4 Guests services 3, part time, 1 scheduling clerk fulltime
3 full time rink attendants, 9 part time rink attendants 28

29. CORE DUTIES 2 NHL regulation size ice surfaces
Indoor turf soccer field
Premier Ball Diamond
Outdoor Turf and 20 Outdoor Soccer Fields
Overall Complex Scheduling
Lions Pool Operations
Facility Janitorial at KNYP and Toddy Jones Park
Special Event and Conversions for Various Events
ORFA Recognized facility 29

30. MOVING FORWARD/GOALS FOR 2015
Zamboni – Natural Gas Project
Ice Allocation Policy
Sports Fields – Soccer/Baseball Policies and Guidelines
Janitorial Consolidation
Old Arena – Disposal & Repurpose
Preventative Maintenance Program
Implementation of Field Line Marking Program
Lions Pool Refurbishing 30

31. BLUEPRINT FOR SUCCESS Budget approval to permit Staff certifications
Educate and register 2 CPO (certified pool operators) on staff
Interdepartmental Meetings promoting events and the Libro Centre drawing features
Minor Renovations to promote Sports Organizations and Tenancy
Interdepartmental purchasing agreements (supplies etc.)
Partner with local Education program to develop youth and future industry career assistance 31

32. Director Dave Carpenter (Acting)
Network Analyst/Application Specialist Nick Renaud
Recreation Programming Coordinator Sarah Pelaccia-Reaume
Deputy Chief James Ouellette
Facility Scheduling Clerk Shelley Matlock
GIS Coordinator
Tony Marra
Food & Beverage Coordinator Janet St. Martin
Asst. Deputy Chief/Fire Inspector
Brad Amlin
Building Operations Staff
3 Full Time
10 Part Time
Service and Support Technician
Jon Lojewski
Firefighters
3 Full Time
Lions’ Pool Coordinator Kaitlyn Meloche (seasonal) 32

33. PRESENTATION OUTLINE Mission Statement Organizational Structure
Core Duties
Statistics
Equipment
Education & Training
Regulatory 33 33

34. MISSION STATEMENT
The primary mission of the Amherstburg Fire Department is to provide a range of programs to protect the lives and property of the inhabitants of Amherstburg from the adverse effects of fires, sudden medical emergencies or exposure to dangerous conditions created by man or nature. 34

35. ORGANIZATIONAL STRUCTURE
Three Fire Stations:
Station No. 1 – 271 Sandwich St. S.
Station No. 2 – 3400 Middle Side Rd.
Station No. 3 – 6744 Con. 6 S.
Staff:
Fulltime Fire Chief
Fulltime Deputy Fire Chief
Fulltime inspector fire prevention officer
3 Fulltime Fire Fighters at Station No. 2
63 volunteer / paid on call firefighters 35

36. CORE DUTIES Fire rescue / suppression
Structural firefighting including rescue:
vehicle firefighting
grass and brush firefighting
limited marine firefighting
Mutual aid / automatic aid
Medical assistance with defibrillation, tiered response
Hazardous materials response at the awareness level.
Transportation incidents involving motor vehicles, trains, aircraft and water craft
Heavy rescue / extrication
water and ice rescue 36

37. CORE DUTIES awareness level / support high angle rescue
Public assistance, ambulance assistance, police assistance, public agency assistance
Community emergency planning
In-service public education
Investigation / origin and cause
In service fire prevention
In service pre-planning 37

38. STATISTICS Emergency Responses 3 Year Comparison 2011: 310 2012: 327
2013: 289
2014: 247 (at time of writing October)
$ Loss 3 year comparison (residential)
2012: 732,000.00
2013: 467,000.00
2014: 735, (to date as of October) 38

39. EQUIPMENT Apparatus: Station 1: Engine / Rescue / Ladder
Station 2: Engine / Recue / Tanker
Station 3: Engine / Recue / Tanker
Maintenance:
Platoon format weekly duties
Daily operational duties EOC and station 2
In house breathing apparatus program including fit-testing
In house hose repair and maintenance 39

40. EDUCATION & TRAINING Public Education:
as per F.P.P.A. and emergency management act
Inspections:
All buildings per F.P.P.A and municipal guidelines.
2013: 406
2014: 321 (as of writing)
Training:
Minimal weekly all personnel
Specialized training conducted additional for minimum standards based on level of service
NFPA curriculum standard
Operational first responder, CPR, Defibrillation
Sessions to date 2014: 227 40

41. EMERGENCY PLANNING Emergency planning:
Community emergency managing coordinator (CEMC) duties.
Maintain / operate EOC with annual training / simulation, (station 2)
Maintain emergency / nuclear plan per emergency management act
Co-op program
Annual students from 3 local secondary schools cooperative education for related field aspirations.
Auxiliary program
Introduced August 2014 (aspiring firefighters brought into training) to address attrition. (2 each station) 41

42. REGULATORY Provincial compliance
Annual certification on file under F.P.P.A and emergency planning act
Memberships
N.F.P.A.
Ontario association of fire chiefs
Ontario firefighters association
Ontario professional firefighters association
International association of firefighters 42