1. Mobile integration, simplified.

2. Introduction to Teamstudio

4. “In the space of just 12 months mobility has increased dramatically as a priority for Australian CIOs, according to IDC's latest CIO Forecast for Management Survey. The analyst firm's Asia Pacific associate vice-president of mobility research, Tim Dillon, told the CIO Summit in Sydney that last year “mobility wasn’t there as a priority”. "It has absolutely climbed this year — the consumerisation of IT is genuinely driving change”. – From July 21, 2011 article “CIO Summit: Mobility soars as priority for CIOs”, http://www.cio.com.au/article/394490/cio_summit_mobility_soars_priority_cios/ http://www.cio.com.au/article/394490/cio_summit_mobility_soars_priority_cios/

5. Mobile integration, simplified. A fresh perspective on managing mobile In the enterprise June 2011

6. Teamstudio® Proprietary and Confidential Introduction to Teamstudio  We come from a background in creating tools for collaborative computing in large enterprises, primarily for Lotus Notes  Easy-to-use tools for developers and administrators  1000s of active customers; 60+ countries  In Australia we have customers in the banking, agriculture, tech, finance, retail, energy, government, and consulting sectors  Offices in US (Boston area), UK (Cambridge area) and APAC (Tokyo)  Entered mobile space in 2010 with Unplugged – easy mobilization of Notes apps to Blackberry

7. Teamstudio® Proprietary and Confidential Mobile Technology Integration  The new era of enterprise mobile technology  The mobilization pyramid – Mobile Device Management (MDM) – Off-the-shelf apps – Custom apps  Simplification: – Streamlining device management – Mobile UI – Reliability & Resilience – Reuse of existing technical skills

8. Teamstudio® Proprietary and Confidential New Era of Enterprise Mobile  RIM was leader; 5 million subscribers in 2006  15 million by 2008  The first king of the enterprise smartphone business  The Blackberry delivered wireless email

9. Teamstudio® Proprietary and Confidential New Era of Enterprise Mobile  Apple introduced iPhone and the touch screen in 2007  Delivered iPad in 2010  Attracted mobile application developers  Attracted senior managers of leading companies

10. Teamstudio® Proprietary and Confidential New Era of Enterprise Mobile  Google introduces Android with open source operating system  Now more popular than Apple in some markets  Apple and Google now disrupting the mobile industry  Leading to 2 nd era of enterprise mobile technology

11. Teamstudio® Proprietary and Confidential Worldwide business use of smartphones 180 160 140 120 100 80 60 40 20 0 HP Palm OS Android Blackberry iPhone Microsoft/Nokia Other Corporate and individual liable smartphones used for work (m units per year) 20072008200920102011201220132014 77m 166m

12. Teamstudio® Proprietary and Confidential New Era of Enterprise Mobile  The increased diversity of mobile platforms that must be supported in the enterprise  IDC study (September 2010): Four major mobile OS ’ s will share bulk of the market, rather than any single dominant player  Major platforms: – iOS (iPhone and iPad) – Android – Blackberry – Windows  Increasing complexity and diversity of devices that must be supported

13. Teamstudio® Proprietary and Confidential Key Business Questions How can we organize our mobilization initiatives in order to reduce complexity? What are the greatest priorities for mobilization?

14. Teamstudio® Proprietary and Confidential Maslow’s hierarchy of needs Creativity, morality, problem-solving Confidence, achievement, respect of others Friendship, family, intimacy Security of body, of employment, of family, of health Breathing, food, water, sleep Self-actualization Esteem Love/belonging Safety Physiological

15. Teamstudio® Proprietary and Confidential Challenges of enterprise mobilization 2 Off-the-shelf apps 1 Mobile device management 3 Custom apps Level 3 Level 2 Level 1

16. Teamstudio® Proprietary and Confidential Challenges of enterprise mobilization 2 Off-the-shelf apps 1 Mobile device management Little impact on business process design, few custom apps Few business apps BES meets most needs 3 Custom apps Pre-2010 era

17. Teamstudio® Proprietary and Confidential Mobile Device Management: Level 1  Pre-2010, mobile device management (MDM) was a lot simpler.  Only one important enterprise OS platform – the Blackberry platform  RIM offered the Blackberry Enterprise Server as the MDM solution: Secure Robust Easy-to-implement  Much more complicated now

18. Teamstudio® Proprietary and Confidential Apple – the 1st disruptor Mobile phone makers’ share of industry profits (% of total) 2007200820092010 Motorola Sony Ericsson HTC RIM Samsung Nokia Apple LG 100 80 60 40 20 0 Source: Asymco

19. Teamstudio® Proprietary and Confidential Android – the 2nd disruptor Symbian Android iPhone Blackberry Windows Mobile Windows Phone 7 WebOS 35 30 25 20 15 10 5 Canalys figures for Worldwide smartphone shipments (units m per quarter) 0 2007200820092010

20. Teamstudio® Proprietary and Confidential Challenges of enterprise mobilization Post-2010 era 2 Off-the-shelf apps 1 Mobile device management 3 Custom apps Big opportunity for process improvement with smartphones & tablet devices Explosion of apps Multi-platform MDM needed

21. Teamstudio® Proprietary and Confidential Level 1 trends – Device management Mobile endpoints increasing Mobile device diversity increasing Company-liable and Personal-liable Increasing demand for on-device data storage Increase in complexity

22. Teamstudio® Proprietary and Confidential Level 2 trends – Off-the-shelf apps Increase in complexity Massive increase in availability of mobile apps Greater security risks in cloud-based mobile apps Pressure to integrate with enterprise systems

23. Teamstudio® Proprietary and Confidential Simplify for the user: the growth of mobile apps 300,000 250,000 200,000 150,000 100,000 50,000 0 350,000 June 2009 March 2010 October 2010 March 2011 Apple’s iPhone Google’s Android RIM’s Blackberry Windows Phone 7

24. Teamstudio® Proprietary and Confidential Off-the-shelf Apps: Level 2  Deployment of applications that improve business productivity like iWork, Basecamp mobile, and Dropbox  A good way to deploy apps? Via App Store for iOS, Android Market, or Blackberry App World  Best way to deploy enterprise apps? Create an in-house Enterprise App Store with handpicked business apps that are most relevant to your organization or your different department units

25. Teamstudio® Proprietary and Confidential Benefits of enterprise app stores Benefits: Wider adoption Improved security Fewer calls to IT help desk Lower costs Distribute to biz and partners Business users 3 rd party apps Internal apps Online marketplace Enterprise Open APIs 3 rd party data Data as service IT Department SOA services Enterprise data

26. Teamstudio® Proprietary and Confidential Level 3 trends – Custom apps Smartphone devices enable new, more efficient business processes that enhance ROI Opportunity to concentrate on company-specific processes that give you a competitive advantage Increase in complexity Need for more reliable mobile apps (i.e. a local data store on the device) User expectations of quality of user interface are increasing

27. Teamstudio® Proprietary and Confidential Level 3 Pressures: Custom business apps Processes that can be done more efficiently via the mobile platform with a local data store on the device include:  Expense approvals  Acquisition approvals (acquisition request forms)  Purchase order approvals  Vacation request approvals  Travel authorization applications  Telephone directories (for emergency situations)

28. Teamstudio® Proprietary and Confidential Efficiency gains from mobilization 6 5 4 3 2 1 0 7 Existing process With mobile workflow Purchase approval Helpdesk ticket Quotation approval Patient record update Average time taken to close task (mins)

29. Teamstudio® Proprietary and Confidential Increased Mobilization  The increasing trend of mobilization, the rapid consumerization of IT, and the considerations of MDM, off- the-shelf apps, and custom apps  Increased complexity for the IT help desk  What can you do?  Doing nothing is increasingly not an option

30. Teamstudio® Proprietary and Confidential We’re headed to a new cat’s cradle of complexity…

31. Teamstudio® Proprietary and Confidential Simplify

32. Teamstudio® Proprietary and Confidential 4 Steps to Mobilization Simplification To avoid increasing time constraints at the help desk, you need to take 4 critical steps: 1.Streamline device management 2.Simplify mobile user interfaces 3.Increase reliability and resilience of apps (both online and offline) 4.Re-use technical skills

33. Teamstudio® Proprietary and Confidential Streamlining Device Management  How long does it take to configure each device?  How many devices will you have to configure each month?  How many types of devices will you support in the new era?  Quick exercise: – For 2 weeks, ask your help desk staff to how much time they spend on mobile support. – Ask them to compile and categorize support tasks. – Forecast the future # of devices you ’ ll have to support – Extrapolate the amount of future time to be spent – Extrapolate the future costs associated with that time

34. Teamstudio® Proprietary and Confidential Streamlining Device Management Mobile Device Management (MDM) = any tool, process, or system intended to distribute configuration settings, applications, and associated data to mobile devices

35. Teamstudio® Proprietary and Confidential Keeping it Simple!: Principles of MDM  Automate device configuration  Provide a self-service user portal  Constrain the number of mobile platforms you ’ ll support  Ensure mobile usage policies are in place  Implement best practices for mobile security

36. Teamstudio® Proprietary and Confidential Automated Device Configuration  Key question: What will users want access to? – Email? – Calendars? – Custom apps?  iOS, Android, Blackberry, and Windows have different configuration files  Single default configuration will not meet all user requirements

37. Teamstudio® Proprietary and Confidential Automated Device Configuration  Grouping – create different configuration profiles for each different category of user, rather than for each individual user.  By creating different configuration profiles for groups we can streamline the configuration needs of the entire user population.

38. Teamstudio® Proprietary and Confidential Configurable groups & profiles Normal users Contractors VIPs IT team Without profilesWith profiles

39. Teamstudio® Proprietary and Confidential Keeping it simple!: Self-service portal  Give new user a URL of an internal mobile website to connect to (the Mobilization Portal).  Once they enter password information, they ’ re taken through a simple step-by-step process to connect and configure their device.  Many 3 rd -party MDM solutions provide this kind of self- service portal.

40. Teamstudio® Proprietary and Confidential Keeping it simple!: Limit the number of platforms you support Simplify your life by supporting only 2-4 of the top 9 For example:

41. Teamstudio® Proprietary and Confidential Keeping it simple!: Mobile Usage Policies A comprehensive policy will address: 1.Supported and unsupported devices driven by priorities of your users 2.Establishing and enforcing passwords 3.Encrypting data on the device (to prevent easy reading of data from a stolen device) 4.Remote wipe of device 5.Security: Controlling mobile access to the corporate network 6.Mobile application support 7.Compliance tracking 8.Cost and reimbursement policies

42. Teamstudio® Proprietary and Confidential Keeping it simple!: Security Recent Dell Study: 77% of large businesses said that securing corporate data on mobile devices was their most important security objective. 5 main areas of mobile security risk are: 1.Email-based phishing 2.Mobile malware 3.Mobile billing abuse and fraud 4.Accidental leakage of corporate info through use of consumer apps 5.Over-restrictive IT mobile security policies

43. Teamstudio® Proprietary and Confidential Should my organization consider purchasing an MDM system?  100 devices: Over or under?  Platforms to be supported  Security  Complexity  Ease of implementation (true SaaS, cloud-based systems are preferred)  Ease of use for end users: Can they sign up easily?  Scalability: Can we go from 50 -> 500 -> 5000 devices easily?  Costs: How much time and money in implementation and support will your IT team spend with a do-it-yourself solution vs. a plug-and-play solution?

44. Teamstudio® Proprietary and Confidential Airwatch MDM solution  Easy to implement – true SaaS cloud-based solution  Support multiple platforms  Multi-tenant (manage by divisional, geographical, or organizational groupings)  Multi-lingual  Scalable  Robust reporting tools  Reasonable cost  WLAN management software too  Established leader in MDM (constantly update releases)

45. Teamstudio® Proprietary and Confidential Simplify by moving device management to the cloud MDM cloud service Mobile device User enrolls device MDM updates allowed devices list for ActiveSync ActiveSync Domino email service OK

46. Teamstudio® Proprietary and Confidential Simplify for the user with visual, tactile interfaces

47. Teamstudio® Proprietary and Confidential Visual interfaces on phones, too

48. Teamstudio® Proprietary and Confidential Simplification: Reliability and Resilience for Custom Apps  Can the app work well irrespective of the quality of wireless signals available?  For business differentiating processes, this is critical.  Can we build business-critical apps that work reliably at all times? Especially out in the field??

49. Teamstudio® Proprietary and Confidential 48 Simplify how you build custom apps via XPages

50. Teamstudio® Proprietary and Confidential Simplify how you build custom apps Server datastore or local mobile datastore

51. Teamstudio® Proprietary and Confidential Increase resilience & reliability  Simplicity = a system that just works  Need for mobile apps that don’t “hang” at seemingly random times  Business-critical mobile apps built for use in the field should use a sync architecture: – The “occasionally-connected” model  This is exactly how email and calendaring is implemented on mobile already

52. Teamstudio® Proprietary and Confidential Simplify mobile app development through the re-use of technical skills like XPages Time Proficiency Unplugged Engine + your existing app dev platform Proprietary mobile app dev platforms 4 years4 months4 weeks

53. Teamstudio® Proprietary and Confidential Summary  Consumerization of IT  Multiple platforms and applications to support  Need a framework for managing this complexity and prioritizing business needs

54. Teamstudio® Proprietary and Confidential Challenges of enterprise mobilization In 2011 2 Off-the-shelf apps 1 Mobile device management 3 Custom apps Big opportunity for business process improvement and enhanced returns on IT investment Explosion of apps; How will you give end users access? Multi-platform MDM needed to handle security, complexity

55. Teamstudio® Proprietary and Confidential Summary: Keeping it Simple!  Simplification by streamlining MDM.  Simplification of mobile user interfaces.  Simplification through increased reliability and resilience of apps.

56. Teamstudio® Proprietary and Confidential Summary: Keeping it Simple!  Manage 1000s of devices without the need for a large increase in IT staff and resources.  Re-focus enterprise mobilization and IT efforts around an ROI mind-set.

57. Teamstudio® Proprietary and Confidential To Learn More:  http://unplugged.teamstudio.com/ http://unplugged.teamstudio.com/  List of “ Top Dozen ” useful off-the-shelf apps in the white paper including Dropbox, Evernote, iWork

58. Teamstudio® Proprietary and Confidential For further discussion or to see demos, please contact:  Ben Green – Email: Benjamin_Green@teamstudio.com – Phone: +81-3-6230-0828  Steve Hooper, Dr. Notes – Email: Steve.Hooper@drnotes.com.au – Phone: +61-3-8531-2727