1. Nicole Hori, Holly Mead, Kate Walsh, Sarah Zwicker

2. Mission Statement The Institute for Healthcare Improvement (IHI) is a not-for-profit organization driving the improvement of health by advancing the quality and value of health care

3. History of Organization Harvard Community Health Plan 1988 IHI 1991 National Forum-1989 Breakthrough Series Collaborative-1995 IMPACT-2002 Launch QualityHealthCare.org with BMJ-2002

4. Annual National Forum Over 100 workshops and presentations Mini plenary and breakout sessions 3700 attendees last year 60% new to IHI

5. Breakthrough Series Collaborative learning Faculty PDSA Cycle

6. Repeated Use of PDSA Cycle DATA PD SA PD SA PD SA PD SA Hunches Theories Ideas Changes that result in improvement Plan Do Study Act

7. Broader scope than Breakthrough 102 members International Five critical domains IMPACT

8. QualityHealthcare.org Integrate with www.ihi.org www.ihi.org Free information Information synthesis 14,000 users

9. Organizational Structure C-Corp C-level officers Board of Directors Open walls Faculty

10. Financials Revenue projections Margin Mix Fundraising Comparison with other non-profits

11. Marketing Image Donald Berwick Results Awareness Levels Transformational leaders Shift from innovators to early majority

12. Market Segmentation

13. Current Issues and Future Goals Donald Berwick Website Revenue Company size cap 40 – 50 million revenue cap Global access Increase internet access “The Institute”

14. Questions?