1. 1 Managed IT Systems Presented by Dean Berreth Managed IT Systems, Manager

2. 2 Who we are Who we are Who we support Who we support What we support What we support Domain Network Domain Network Servers Servers End Users/Desktop End Users/Desktop Departmental Applications Departmental Applications Remote Access Remote Access Current & Future Projects Current & Future Projects Conclusions and Q&A Conclusions and Q&A

3. 3 Dean Berreth, Mgr Alan Mok, Senior Systems Analyst Tim Narikawa, Senior Systems Analyst Mits Yamahata, Systems Analyst Who are we?

4. 4 Who we support… Our Customers : Our Customers : Communication Technology Services Bus & Admin Services Administration Campus Service Enterprises Early Care & Education Real Estate WC Office of the Building Insurance & Risk Management Mail, Document & Distribution Services Central Ticket Office Events Office Financial Management Managed Network Services Student Technology Center California NanoSystems Institute Center for Society & Genetics

5. 5 What do we support… Domain Network (NT & AD) Domain Network (NT & AD) Servers Servers End User & Desktop End User & Desktop Departmental Application Departmental Application Remote Access Remote Access

6. 6 NT Domain (WinNT) NT Domain (WinNT) Active Directory (Win2K & Win2K3) Active Directory (Win2K & Win2K3) Domain Controllers (Login Servers) Domain Controllers (Login Servers) DNS, DHCP, WINS DNS, DHCP, WINS Patch Updates (Network Wide) Patch Updates (Network Wide) Virus Scanning (Network Wide) Virus Scanning (Network Wide) Spyware Scanning (Network Wide) Spyware Scanning (Network Wide) Backups (Shadow/Undelete/Tape) Backups (Shadow/Undelete/Tape) Server Monitoring (Paging) Server Monitoring (Paging) Domain Network Support:

7. 7 Server Support: Domain Domain File & Print File & Print Email Email Databases Databases Web Web Departmental Applications Departmental Applications How many do we support?

8. 8 What is a server?

9. 9 End User / Desktop Support: Help Desk Help Desk Ext 56000, callcenter@be.ucla.edu Ext 56000, callcenter@be.ucla.educallcenter@be.ucla.edu Hardware Support Hardware Support Desktops, Monitors, Laptops, PDAs, Blackberrys, etc. Desktops, Monitors, Laptops, PDAs, Blackberrys, etc. Local & Network Printers Local & Network Printers Operating System Operating System Windows NT, 2000, XP, etc. Windows NT, 2000, XP, etc. Standard Applications Standard Applications Office (Word/Excel/PowerPoint/Access/Outlook) Office (Word/Excel/PowerPoint/Access/Outlook) Other MS (IE/Visio/Project/Publisher/FrontPage/etc) Other MS (IE/Visio/Project/Publisher/FrontPage/etc) Hummingbird (Host Explorer) Hummingbird (Host Explorer) Non-Standard Applications Non-Standard Applications Adobe (Illustrator/Pagemaker/Photoshop/Acrobat) Adobe (Illustrator/Pagemaker/Photoshop/Acrobat) Macromedia/ColdFusion/DreamWeaver/Citrix/etc. Macromedia/ColdFusion/DreamWeaver/Citrix/etc. Other Support Other Support Departmental Applications Departmental Applications

10. 10 : Departmental Application Support: Provide consultation services Provide consultation services Project management assistance Project management assistance Installation & testing Installation & testing Ongoing support Ongoing support Examples: Examples: Essbase (FM) Essbase (FM) TicketMaster (CTO) TicketMaster (CTO) Campus Calendar (EO) Campus Calendar (EO) Performance Impact (CTS) Performance Impact (CTS)

11. 11 Remote Access: Email Email Outlook via VPN Outlook via VPN Outlook Web Access Outlook Web Access Blackberry & other PDAs Blackberry & other PDAs Windows Mobile 5 (Future) Windows Mobile 5 (Future) VPN (Virtual Private Network) VPN (Virtual Private Network) Home PC / Notebooks Home PC / Notebooks Citrix/Terminal Services (Future) Citrix/Terminal Services (Future) Home PC / Notebooks Home PC / Notebooks

12. 12 Current & Future Projects: Upgrade CTS Desktops to Windows XP & Office 2003 Upgrade CTS Desktops to Windows XP & Office 2003 Active Directory 2003 for B&AS Active Directory 2003 for B&AS Active Directory 2003 for CTS Active Directory 2003 for CTS Citrix/Terminal Services Citrix/Terminal Services SpySweeper (Network) SpySweeper (Network) Help Desk (24hr Availability) Help Desk (24hr Availability) Increase Customer Base Increase Customer Base NOC Server Room NOC Server Room VPN for CTS (replace current) VPN for CTS (replace current)

13. 13 Conclusion Any Questions? Thank you for your time!