1. Group Dynamics And Work Teams
Chapter 9 1
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

2. Objectives List the benefits of self-managed teams
Identify what organizational requirements must be in place to set the stage for successful work teams
Describe two models of group development
Distinguish between group content and group process
Explain and diagnose group process behaviors that either help or hinder group effectiveness
Describe and recognize task and maintenance behaviors 2
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

3. Benefits of Self-Managed Work Teams
Enhance…
company performance
organizational learning and adaptability
Ch. 9
employee commitment 3
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

4. Requirements for Successful Work Teams
Supportive top management
Supportive organizational climate
Policies that promote teamwork
Skilled supervisors and team members 4
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

5. Five-Stage Model of Group Development
Adjourning
Performing
Norming
Storming
Forming 5
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

6. Punctuated Equilibrium Model of Group Development6
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

7. Content
Content issues refer to the task, the group’s raison d’être, the WHAT 7
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

8. Process Process issues refer to HOW the group is functioning.
Task process—how groups accomplish their work
Maintenance process—how groups meet psychological and relationship needs 8
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

9. Group Task Behaviors Initiating Seeking information or opinions
Clarifying and elaborating
Summarizing
Consensus testing
Reality testing
Orienting 9
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

10. Group Maintenance Behaviors
Gatekeeping
Encouraging
Harmonizing and compromising
Using humor 10
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

11. “Pure Types” of Emotional Behavior in Organizations
Tough Battler
Friendly Helper
Logical Thinker 11
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

12. Critical Success Factors for Teams
Clear, engaging direction
A real team task
Team rewards
Basic material resources
Authority to manage the work
Team goals
Strategy norms
Ch. 9 12
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

13. Leader Roles with Teams
Designer
Midwife
Coach 13
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

14. Double Bottom Line for Teams
+_________ +___________
Task Social Outcome
Social Capital 14
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

15. Social Capital Results From...
Trust
Reciprocity
Dense social networks 15
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

16. Tips for Virtual Teams
Identify team sponsors, stakeholders, and champions
Develop a team charter (mission, goals)
Establish computer interface
Carefully select team members
Start with a face-to-face meeting
Ch. 9 16
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin

17. ...Tips for Virtual Teams
Establish team norms on how you will work and communicate
Determine how work will be managed and reviewed
Allow for multiple leadership; avoid a controlling style
Ch. 9 17
©2001 by Prentice Hall, Inc.
Organizational Behavior: An Experiential Approach 7/E
Joyce S. Osland, David A. Kolb, and Irwin M. Rubin