1. Mis-B Comp565 in Xi'an1 Case 8 Members : 徐敬 杨捷 宋子申 张 丰 王 军 Case8-David Halsall International

2. Mis-B Comp565 in Xi'an2 Guideline This is a related toy enterprise, its business range : Design toy Import toy Manufacture toy Distributes toy Hold licenses for Well-known characters Case8-David Halsall International

3. Mis-B Comp565 in Xi'an3 Basic Situation Turnover : £ 70m Employee: 140 staffs Location: LancashireLancashire Website: www. Dhalsall.comwww. Dhalsall.com Head office: UKUK Others offices: HK, European, USA Case8-David Halsall International

4. Mis-B Comp565 in Xi'an4 Old system Smartphone Email Staffs are working away from office or aboard.They can not pick up Email while on the move Manage the order process Order taking was a major task, traditionally, the order information are manual inputted to back office computer system by order processor Case8-David Halsall International

5. Mis-B Comp565 in Xi'an5 Objective Streamline its system, to maximize sales and speed up data entry. 1. Improvement Effectiveness of mobile sales team to connect the Email system 2. Reduce the order entry cycle time to Strengthen the Relationship with the suppliers Case8-David Halsall International

6. Mis-B Comp565 in Xi'an6 Issues Can’t handle the order in time. The order entry needs long time. Missing sales opportunities Because the manual order taking process was very onerous. Case8-David Halsall International

7. Mis-B Comp565 in Xi'an7 Solution BlackBerry system Mobile employees can send and receive critical information remotely— anytime, anywhere. Allow orders taken remotely to be transferred into order processing at end of each day without re-keying Case8-David Halsall International

8. Mis-B Comp565 in Xi'an8 Blackberry system component TAAPS software Enable develop its own order taking system in-house. Symbol PDT3100 Scan-enabled portable data terminals for data capture in the field. Portable data terminal Case8-David Halsall International

9. Mis-B Comp565 in Xi'an9 System Instruction Rapidly continuous capability Rapidly Call established time < 1 Second. Abundant gathering business Support Voice group call Voice Broadcast Dynamic Recombine Region Selection Control Switch High Speed data business Date Transmission Ratio maximize value = 171.2 kbps, can update to 2 mbps. Complete orientation priority Management Powerful Visual Private Network(VPN) Capability Characteristic: Case8-David Halsall International

10. Mis-B Comp565 in Xi'an10 Result Increase company turnover Using the system handset Emails received within one minute. This led to improvement in business responsiveness, enable immediate reply on emails and the ability to send and receive attachments Offer a combination of ease use and reliability. the system uses General Packet Radio Service(GPRS) technology for a fixed monthly fee. There is no need for any dial-up facilities. Case8-David Halsall International

11. Mis-B Comp565 in Xi'an11 Result All sales data is immediately available to mobile sales staff Orders taken can be sent to UK and fulfilled immediately. They know when a product is not available, and are able to offer a replacement or alternative. It provides a way to seamlessly integrate sales into the production and warehousing cycle, So increasing customer satisfaction and ultimately sales. Case8-David Halsall International

12. Mis-B Comp565 in Xi'an12 Future Integrate its international offices into ERP. Update its extranet to expend services for staff and customers. Case8-David Halsall International

13. Mis-B Comp565 in Xi'an13 Challenge A number of different technology standards Individual reluctance to change A number of staffs do use telephony,rather than email. Case8-David Halsall International

14. Mis-B Comp565 in Xi'an14 Our Suggestion Before implement this system, give user corresponding training Need professional IT consultant Need professional IT Specialist Need professional management Get the support from the management Case8-David Halsall International

15. Mis-B Comp565 in Xi'an15 Our Idea about this case Before we select new system we need pay attention to the following steps: Clearly requirement and goal Ready management reform According to own enterprise Characteristic and actual case, select ERM software. Prophase favorable layout Favorable communication with provider Calm understanding informalization. Case8-David Halsall International

16. Mis-B Comp565 in Xi'an16 Similar cases Project Name: PDA Project Background: A pharmaceutical company has its own sales team Before implementation: Sales team need visit the doctor and apothecary, and write down the medicine stock in the paper. After they come back to office, upload the information to the system Case8-David Halsall International

17. Mis-B Comp565 in Xi'an17 Similar cases After implementation : Each sales person has PDA, which link the company ERP system. They can timely look at the company stock information, and also can see and update the stock information in hospital. The Logistic cycle is as following : Case8-David Halsall International PDA system

18. Mis-B Comp565 in Xi'an18 APPRECIATED! Case8-David Halsall International