1. COTS-Based Systems: Automating Best Practices David H. Tobey Managing Director GroupSystems.com

2. What are best practices?  How to sense  How to assess  How to plan  How to select  How to explain Best Practices are KNOW-HOW, not KNOW-WHAT

3. GroupSystems: Transferring and Replicating know-how Don’t learn it, DO IT!  thinkLets™  Predictable, repeatable patterns of thinking and human interaction  Paper presented at HICSS 2001  Examples: Diverge, Converge, Organize, Agree  Active Methods™  Sequence of thinkLets  Creating intellectual capital  Examples: Crisis Management, Risk Assessment, Requirements Analysis  Example: EasyWinWin

4. EasyWinWin Agenda

5. Guiding Principles  Situated – Embedded operation  Adaptable – Mass customized  Modular – Software Bus  Predictable – Controllable environment  Integrated – Workflow  Aware – Sense of place  Monitored – Feedback

6. Critical Success Factors  Scalable  Everyone thinks (multiple 100,000+ user projects underway – eCRM)  Accessible  You can think anywhere (location and device independence – Y2K crisis management)  Familiar  Everyone thinks differently (multiple intelligences – eLearning)