1. Revisiting and Reinventing E-mail - Mohammed Gufran CS575 (Human Issues in Computing)

2. E-mail's Achievements Most used, most successful, and most pervasive computer applications of all time. Most used, most successful, and most pervasive computer applications of all time. Changed the way that people work, and the ways that organizations operate Changed the way that people work, and the ways that organizations operate Contributed to the growth of distributed organisations Contributed to the growth of distributed organisations Emergence of on-line communities Emergence of on-line communities Often the reason for purchasing a home computer. Often the reason for purchasing a home computer.

3. E-mail's Success Its affordances free participants from the constraints of space and time Its affordances free participants from the constraints of space and time Allowing senders and recipients to communicate at times and in places that are convenient to each Allowing senders and recipients to communicate at times and in places that are convenient to each Unlike face to face communication Unlike face to face communication Its support for various tasks Its support for various tasks  Conversation  Task Manger  Document delivery system  Archive  Contact manager  Many more…..

4. Yet some of these same success factors contribute to the problems that are now endemic in email.

5. Users complain about sheer number of messages Number of irrelevant spam messages No Direct support for the tasks Information overload Difficulties in organizing and managing archives Problem processing incoming messages effectively

6. These are important problems, not simply as a technological challenge.

7. Empirical studies of email usage Filing Task management Triage Contact management Semi-structured messaging Individual differences

8. Novel system designs Task management Workflow Filing Different cognitive styles Social interfaces Search-based

9. Classic HCI (Human Computer Design) design cycle:  Empirical user studies  Derive design guidelines  Develop and evaluate new email systems

10. http://researchweb.watson.ibm.com/remail/index.html

11. Future Developments Mobility Mobility Text Processing Text Processing Task Management Task Management

12. Thank You.