1. 1 Harvard Business Review On Knowledge Management Chapter 7 & 8 October 05, 2004 MIS 580 Discussants: Michael Fry & Yih-Jong Fu Department of Management Information System The University of Arizona

2. 2 Agenda Today’s research agenda and focusToday’s research agenda and focus Incentive programsIncentive programs

3. 3 Brown’s Vision “Shift the focus of the research department… toward new technological and organizational architectures” (p.154)“Shift the focus of the research department… toward new technological and organizational architectures” (p.154)

4. 4 Question Brown’s vision was written in 1991Brown’s vision was written in 1991 Recent PARC innovationsRecent PARC innovations –1993: PARC technologist delivers the first live musical performance over the Internet –1994: Eureka database system was created to support collaboration and knowledge sharing in the Xerox field service community –1995: PARC computer scientists design IPv6 –2002: PARC breaks off from Xerox to become an independent research facility Is Brown’s vision being realized in today’s research agenda? Is Brown’s vision being realized in today’s research agenda?

5. 5 Research Laboratory Palo Alto Research Center Areas of ResearchPalo Alto Research Center Areas of Research –Micro-scale devices, biomedical sciences, mobile & wireless, Image processing, Document content, sense making –Community IBMIBM –Community focus laboratory

6. 6 Agenda Today’s research agenda and focusToday’s research agenda and focus Incentive programsIncentive programs

7. 7 Discussion How do we promote knowledge sharing culture?How do we promote knowledge sharing culture?

8. 8 Reward System What rewards are used in today’s company?What rewards are used in today’s company?

9. 9 Types of Reward PositiveNegative Long-term Short-term

10. 10 Resources http://www.parc.com/d efault.php PARC homepagehttp://www.parc.com/d efault.php PARC homepagehttp://www.parc.com/d efault.phphttp://www.parc.com/d efault.php http://www.research.ibm.com/ IBM researchhttp://www.research.ibm.com/ IBM researchhttp://www.research.ibm.com/http://www.research.ibm.com/ http://www.gurteen.com /gurteen/gurteen.nsf/id /rewards-k-sharing Rewards systemhttp://www.gurteen.com /gurteen/gurteen.nsf/id /rewards-k-sharing Rewards systemhttp://www.gurteen.com /gurteen/gurteen.nsf/id /rewards-k-sharinghttp://www.gurteen.com /gurteen/gurteen.nsf/id /rewards-k-sharing