1. Fujitsu Services Oy Integration of Location Based Services with Mobile Business Processes Management Supervisor: prof. Heikki Hämmäinen Instructor: fm Ville Westerholm Master’s Thesis Seminar 14.3.2006

2. Fujitsu Services Oy Agenda  Introduction –Background –Location Based Services –Mobile Personnel Management System  Research Problem  Research Method –Requirements of Integration –Solution Architectures –Pilot Integration  Conclusions

3. Fujitsu Services Oy Background  In many business areas, such as logistics, the mobility is compulsory  Traditionally the business process management has been more or less stationary and therefore mobile field force personnel may have had old or even faulty information of the task  Another area of interest, when working with mobile personnel, is location  When systems are not integrated, Location Based Services (LBS) cannot offer functionality that would seamlessly support the mobile field force management

4. Fujitsu Services Oy Location Based Services  Services, which contain: defining location, location information transporting, and services, which are related to information of mobile device user location  Geographic Information System (GIS) studies the geographical information of world’s surface and man-made structures -> Used for digital maps  Positioning is location of an object in a specified reference system  Navigation is an action that helps finding the specified location based on the user choices  Tracking is defined as positioning based functionality that aims for reporting a position of the object in close to real-time fashion and may also contain surveillance of the object

5. Fujitsu Services Oy Mobile Personnel Management System  Offers end-to-end solution for mobile workers to be connected to operative processes of enterprises

6. Fujitsu Services Oy Research Problem  Required functionality of LBS to support field force management?  Architectural design of the integration based on current products?  Positioning method that can be used for locating the users?

7. Fujitsu Services Oy Requirements of Integration (1/3) RequirementLogisticsServiceSecurityMaintenance NavigationXXXX Special MapsXX ‘Automatic’ task starting and ending X Assignee trackingXXXX Tracking of otherXX Tracking history(X) XX Route planningXXXX Other real-time applications X  Customer requirements

8. Fujitsu Services Oy Requirements of Integration (2/3)  Functional requirements of LBS –Define Point of Interest –Define User of Interest –Show Map –Solve Coordinates for Address –Solve Address for Coordinates –Define Distance Between Coordinates –Define Driving Distance Between Coordinates –Define Shortest Route –Collect User Location Information –Store User Location Information History –Navigate to Coordinates –Update Maps –Download Special Maps

9. Fujitsu Services Oy Requirements of Integration (3/3)  Other requirements –Have to meet common requirements set for mobile field force management system Global Support Distinctive Resale Models Scalable Secure Reliable –Requirements that enable fulfilling functionality Adequate positioning Real-Time Tracking Information

10. Fujitsu Services Oy Modules of Integration

11. Fujitsu Services Oy Architectural Solution 1

12. Fujitsu Services Oy Architectural Solution 2

13. Fujitsu Services Oy Comparison of the Solutions FeatureSolution 1Solution 2 Location data pathSeparate form MFFM data pathPartly common to MFFM data path Location of the Tracking DB Location serverLocation server or MFFM server SecurityRequires 2 different authentications and authorization methods of terminal users Authentication and authorization of terminal users handled in one spot Changes required to MFFM product Few changes in database, logic for handling the POI and UOI requests Changes in database, logic for handling the POI and UOI requests, support for sending location information form MFFM client to server, logic for forwarding the location reports or adding Tracking DB ComplexityMore simpleMore complex Ongoing administration work Double administration of terminals and terminal users User and terminal data only once Support for reviewed products Maporama, Indadon, (MapPoint with large restrictions) Maporama, MapPoint General support for distinctive tracking products WorseBetter

14. Fujitsu Services Oy Positioning Methods [http://www.tekes.fi/julkaisut/paikannus_mobiilipalveluissa.pdf]

15. Fujitsu Services Oy Pilot Integration  Indagon Leader tracking solution is integrated to Fujitsu mProcess field force management solution  Based on architectural solution 1 -> Fast to implement and only one point of integration with mProcess  Offers proof of concept  Most of the defined functionality was implemented -> Enables evaluation of defined requirements  Will be taken to production, after enhancements

16. Fujitsu Services Oy Screen Shots

17. Fujitsu Services Oy Conclusions  LBS can be used to enhance mobile personnel management  Defined functionality is sufficient, but further research should be done as new requirements emerges  GPS positioning is sufficient for most of the use scenarios. For greater accuracy, enhanced GPS or hybrid positioning is required.  Based on pilot integration feed-back, it is possible to take the concept to production after some technical enhancements

18. Fujitsu Services Oy