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MMC Network Services1 Network Services Seminar 22/08/2005.

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1 MMC Network Services1 Network Services Seminar 22/08/2005

2 MMC Network Services2 Introduction Who, What, Where, When, How and Why. 30 Mins Advanced Session, New developments 15 Mins 15 Minutes Questions Presentation on web site http://www.med.monash.edu.au/medicine/mmc/networkservices

3 MMC Network Services3 How to contact Network Services? SCS Jobdesk http://jobdesk.med.monash.edu.au/login/index.cfm?jobdesk_id=12 http://jobdesk.med.monash.edu.au/login/index.cfm?jobdesk_id=12 or http://jobdesk.med.monash.edu.auhttp://jobdesk.med.monash.edu.au and select Southern Clinical School Email Network.Services@med.monash.edu.au Phone 959 41383 Fax 959 44413

4 MMC Network Services4 Supported hardware platforms IT/Computing Supplies website http://www.adm.monash.edu.au/procserv/suppliers/IT/index.html PC Acer, Hewlett Packard, Paragon Notebook Computers Toshiba, IBM, Acer, HP, Asus Apple/Macintosh Connecting Point, Designwyse Printers ITS supported (HP, Konica, Lexmark, Minolta, Toshiba) SAP supported http://www.adm.monash.edu.au/ias/SAP/GettingStarted/supported_printers.html PDA Dell, Hewlett Packard, O2 http://www.adm.monash.edu.au/procserv/suppliers/IT/PDA/index.html

5 MMC Network Services5 Standard Operating Environment (SOE ) SOE for Windows PCs Windows 2000 and Windows XP http://www.its.monash.edu/software/SOE/staff-pc-soe.html SOE for Mac OS X Mac OS X (10.3.4) and Mac OS 9.2.2 http://www.its.monash.edu/software/SOE/staff-mac-soe.html

6 MMC Network Services6 Illegal software: peer to peer, pirated Information Technology Use Policy - Staff & Other Authorised Users http://www.adm.monash.edu.au/unisec/pol/itec16.html Peer to Peer File Sharing Kazaa, BitTorrent, etc Pirated software

7 MMC Network Services7 Connecting personal PCs to Network Log a job with Network Services We need to establish whether the PC: Meets the minimum hardware requirements Is virus/spyware free and Has Windows properly patched and updated Install required software

8 MMC Network Services8 Other instances when Network Services should be notified When a staff joins (including change of contracts involving Staff ID change) or leaves department Before purchasing a new Network Printer When buying non-standard hardware (PC, Server, Printer, PDAs etc.) When changing location of network equipment (PC, Laptops, Printers) When discarding/retiring IT equipment (PC, Printers etc.)

9 MMC Network Services9 Survey Results Establishment of Helpdesk Person Use of Job desk Communication of Problem/Resolution Establishment of Web site Templates

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