1. The University of Arizona Human Resources Employee & Career Advising http://www.hr.arizona.edu Employee & Career Advising http://www.hr.arizona.edu TECHNIQUES FOR SUCCESSFUL JOB INTERVIEWING STEPPING THROUGH THE DOOR:

2. The University of Arizona – Human Resources 2 TRENDS IN JOB INTERVIEWING 1 Nick Morgan, “How to Ace an Interview”, Harvard Management Update, (April 2003). 2 Clive Muir, “Managing the Initial Job Interview: Smile, Schmooze, and Get Hired?” Academy of Management Executive, (February 2005), 156. “…think of an interview as having two purposes: establishing basic trust with the interviewer, and giving the interviewer a few clear facts about what you can do for the company.” 1 “In essence you need to ‘connect’ with the interviewer interpersonally.” 2

3. The University of Arizona – Human Resources 3 Here are some typical types of interviews. What are the challenges to consider for each type?  Structured – Responsibilities and duties of position frame the questions; questions designed to discover specific qualifications; criteria for correct answers pre- determined and fixed.  Unstructured – Also called ‘non-directive’ interviews; no set list of questions; sometimes used not generally thought to be effective.  Telephone Screening – Generally used as an initial screening method; looking for reasons to remove candidates for consideration.  One to One – The most common format; often have one or more of this type of interview for a job with the same or different people; may be combined with panel interviews. INTERVIEW METHODS

4. The University of Arizona – Human Resources 4 Here are some typical types of interviews. What are the challenges to consider for each type?  Panel – Typical in academia and health care; group interview highlights ability to express leadership, interpersonal skills and ability to “think on your feet”; designed to observe interviewee’s reactions in a group setting.  Series – Move from person to person; often in conjunction with panel interviews.  Assessment Center – Relatively uncommon; many candidates brought in at the same time; utilize various interview methods including case studies; group exercises and simulations; same question may be given to multiple candidates who are in the same room  Stress – Used to deliberately test your coping skills; relatively uncommon and used to determine if you can ‘think on your feet’ while under stress. Interviewers may intentionally be sarcastic, confrontational, rude or challenging. INTERVIEW METHODS

5. The University of Arizona – Human Resources 5 THE INTERVIEW PROCESS -Analyze & define skills & qualifications -Prepare job profile -Develop questions -Prepare for interview -Conduct interview -Ask questions -Develop potential questions w/ responses -Prepare for interview -Respond to questions -Build rapport -Ask questions -Analyze posting -Research organization -Apply for position InterviewerCandidate -Rate & Select-Follow up

6. The University of Arizona – Human Resources 6 THINK LIKE AN INTERVIEWER… Preparing a Job Profile Prepare for your interview by developing a “working” job profile. Using a job posting or job description: 1. List the key skills necessary for job-required duties and responsibilities. 2. List the important qualifications for the position. Key Skills: Qualifications : -Starting point in designing a job -Build from this foundation

7. The University of Arizona – Human Resources 7 THINK LIKE AN INTERVIEWER… Question Formats Job-Related To determine your current knowledge and capabilities for the position. What do you know about our competition? How will you help the organization? Behavioral To define your experience looking back. Describe a time when you… Give an example of a time when you…

8. The University of Arizona – Human Resources 8 THINK LIKE AN INTERVIEWER… Question Formats Situational To determine your likely behavior in the future based on hypothetical situations. What if you and your team disagree? In this position how will you...? Stress To determine how you deal with stress. Stay calm Don’t take it personally Endure the ‘silent treatment

9. The University of Arizona – Human Resources 9 THINK LIKE AN INTERVIEWER… Question Formats Brain Teaser To determine how well candidates can logically and creatively think on their feet. How far apart are the minute and hour hand of a clock at 3:15? Why is a manhole cover round ?

10. The University of Arizona – Human Resources 10 THINK LIKE AN INTERVIEWER… Creating Job-Related Questions Job Related questions may test your knowledge of the position, the company, the institution, and the industry. Using the information from your job profile on page 5, create 3 job related questions: 1. 2. 3.

11. The University of Arizona – Human Resources 11 RESPONDING TO JOB RELATED QUESTIONS This exercise will require you to work with a partner. 1.Find a partner with whom you can exchange job related questions. One of you is the interviewer, the other is being interviewed. 2.Interviewer ask the job related questions. Candidate, answer as you would in an interview. Begin the interview. 3.Interviewer provide feedback on the question and the answer. -Is the question clearly job related? -Was the answer specific and concise? 4. Switch roles and repeat.

12. The University of Arizona – Human Resources 12 THINK LIKE AN INTERVIEWER… Creating Behavioral Questions Behavioral questions are about past experiences and are used as predictors of future success. Using the information from your job profile on page 5, create 2 behavioral questions: 1. 2.

13. The University of Arizona – Human Resources 13 RESPONDING TO BEHAVIORAL QUESTIONS: STORYTELLING The creation of one-to-two minute stories of your experiences, skills and accomplishments are especially useful for behavioral based questions. Define a challenge, a problem or situation you faced, such as being required to: Meet objectives with same or fewer resources. Increase efficiency. Develop something for the first time. Prepare original papers, reports, articles. Manage work group or department. Save the organization money. Increase production. Identify problem others did not see. Meet goals under difficult circumstances. Describe the actions you took to meet the challenge. Explain the results of your actions. Challenge: Actions: Results:

14. The University of Arizona – Human Resources 14 MIRRORING & MATCHING Mirroring and matching the expressions, posture, rate of speech and tone of voice is a good non-verbal communication technique. This exercise requires that you work with a partner. 1.With your partner, exchange behavioral questions. One of you is the interviewer, the other is being interviewed. 2.Interviewer ask the behavioral questions. Candidate answer as you would in an interview (use storytelling) while paying attention to mirroring and matching the interviewer. Begin the interview. 3.Interviewer take notes & provide feedback on what worked and what needs improvement. 4.Switch roles and repeat.

15. The University of Arizona – Human Resources 15 TWO GUARANTEED QUESTIONS 1.Tell me about you? 2.Why are you leaving your current position? Personal Infomercial: Memorize a 30-60 second summary. -Who you are -Where you have been -Where you are going Reason for Leaving Statement: Be brief, positive, truthful. I’ve enjoyed working at XX for the past XX years, and now I’m looking for an opportunity to make a new contribution. I was hired as an XX, and after a few months it was clear that the position was not a good fit for my skills.

16. The University of Arizona – Human Resources 16 MORE EXAMPLES OF QUESTIONS YOU MAY BE ASKED GENERAL Tell me about yourself? What is your approach to managing others? Why did you apply for this position? JOB RELATED What do you know about this position? What do you see as the direction of this company? How will you help our organization?

17. The University of Arizona – Human Resources 17 MORE EXAMPLES OF QUESTIONS YOU MAY BE ASKED SITUATIONAL In your department you may be pulled in many directions at once. How will you manage your priorities and time? Assume you are working in a project in which you need to get people to work together effectively. How will you do this BEHAVIORAL Describe a time when you inspired others to reach a common goal? What was your biggest decision in the past year? Why? Tell me about a time when you anticipated a potential problem and developed successful prevention measures

18. The University of Arizona – Human Resources 18 QUESTIONS TO ASK THEM Do you have any questions for us?  Keep your questions focused on the work, the tasks, or the function.  Avoid jumping to your needs before an offer is made. The types of questions you ask and how you ask them do as much to differentiate you from the competition as the ones you answer. For example:  How will you know if the person you hire for this position is successful?  Can you tell me why this position is open?  Can you describe your organizational culture?  What are the greatest challenges facing the person in this position?  What are the organizations plans for growth in the next 3-5 years?

19. The University of Arizona – Human Resources 19 PRACTICE & REHEARSE Successful job seekers know what to expect. They prepare for the interview by:  Researching the organization to determine the skills and qualifications a successful candidate will need.  Preparing sample questions with complete responses.  Rehearsing their responses, including one to two minute stories.  Practicing their rapport building skills. For additional support… Human Resources Employee & Career Advising 621-2376 or 626-0850 www.hr.arizona.edu/ecadvising www.hr.arizona.edu/ecadvising