1. Information Behavior: Not What You Think SIG CON 2004 Joseph Janes

2. Information Behavior: Not What You Think SIG CON 2004 Joseph Janes Assistant Professor School of Information and Library Studies University of Michigan janes@umich.edu

3. Information Behavior: Not What You Think SIG CON 2004 Joseph Janes Assistant Professor School of Information University of Michigan janes@umich.edu

4. Information Behavior: Not What You Think SIG CON 2004 Joseph Janes Assistant Professor School of Information University of Michigan janes@umich.edu

5. Information Behavior: Not What You Think SIG CON 2004 Joseph Janes Director Internet Public Library janes@ipl.org

6. Information Behavior: Not What You Think SIG CON 2004 Joseph Janes Director Internet Public Library janes@ipl.org

7. Information Behavior: Not What You Think SIG CON 2004 Joseph Janes Visiting Associate Professor School of Information Studies Syracuse University janes@umich.edu

8. Information Behavior: Not What You Think SIG CON 2004 Joseph Janes Visiting Associate Professor School of Information Studies Syracuse University janes@umich.edu

9. Information Behavior: Not What You Think SIG CON 2004 Joseph Janes Assistant Professor The Information School of the University of Washington jwj@u.washington.edu

10. Information Behavior: Not What You Think SIG CON 2004 Joseph Janes Assistant Professor The Information School of the University of Washington jwj@u.washington.edu

11. Information Behavior: Not What You Think SIG CON 2004 Joseph Janes Associate Professor Chair, Library and Information Science The Information School of the University of Washington jwj@u.washington.edu

12. Information Behavior: Not What You Think SIG CON 2004 Joseph Janes Associate Professor Chair, Library and Information Science The Information School of the University of Washington jwj@u.washington.edu

13. Information Behavior: Not What You Think SIG CON 2004 Joseph Janes Associate Professor Associate Dean for Academics The Information School of the University of Washington jwj@u.washington.edu

14. yet another new line of research have to have something new to keep me interested now that I’ve sunk to the level of administrator an increasing focus and work in information behavior, way beyond “user studies” of old and last year’s study of user makeovers perhaps there’s something more, that this work is missing information behavior

15. yet another new line of research have to have something new to keep me interested now that I’ve sunk to the level of administrator an increasing focus and work in information behavior, way beyond “user studies” of old and last year’s study of user makeovers perhaps there’s something more, that this work is missing information behavior = the behavior of information

16. motivating questions what really goes on with information when we’re not paying attention? do we really know that metadata is human generated? can we be certain that books are organized and shelved by clerks and staff? after the lights go out or the laptop lid is closed, what assurance do we have that everything stays the same? our stunning research reveals all….

17. method difficult to study, clandestine work required borrowing techniques from a number of sources ethnography unobtrustive observation transaction log analysis birdwatching trainspotting lurking in chat rooms examined work/oeuvres of M. Marple, H. Poirot, K. Millhone, T. Pratchett, M. Moore, D. Rumsfeld, J. Ashcroft

18. method difficult to study, clandestine work required borrowing techniques from a number of sources ethnography unobtrustive observation transaction log analysis birdwatching trainspotting lurking in chat rooms examined work/oeuvres of M. Marple, H. Poirot, K. Millhone, T. Pratchett, M. Moore, D. Rumsfeld, J. Ashcroft

19. collections examined Seattle/King County phone book Apple Music Store OCLC WorldCat Library of Congress the Web National Union Catalog, Pre-1956 Imprints my office

20. by far the most productive setting

21. findings information behaves normal people don’t recognize that it does, but we know better examples everywhere, if you just know where to look AI was just a dodge in fact, it’s been right before our very eyes, hiding in plain sight

22. ISIC (information seeking in context) what does information seek? same as all the rest of us, settle down, raise a family, build a branch library, raise a couple of sequels, live in the suburbs ie, Dublin OH gives the “Information Society” a whole new meaning

23. basic findings etiquette, decorum = controlled vocabulary obedience training = taxonomy design immigration = translation cosmetic surgery = Photoshop therapy = editing ostracism = Bradford distribution viruses = viruses (yes, your email really is out to get you)

24. basic findings drug abuse = information overload nutrition & diet concerns: berrypicking, spam, feeds toilet training urban planning: high-rent districts, ghettos, slumlords

25. high rent district

26. ghettos

27. slumlords

28. crime & punishment information misdemeanors, felonies miscataloging, unauthorized editing, deletion imprisonment = © plus the ultimate punishment, from which there is no hope of escape archiving reserved for crimes against information

30. reproduction a wide range of behaviors from simple Xeroxing through information flirtation, coquettry and the Victorian notion of “documentation” seduction, mating rituals, sexuality “accessibility” “integration” “look and feel” “interoperability”

31. reproduction arranged marriages = authority control not calling the next morning = failure of alert systems metadating forking

32. most shocking finding Brin and Page are merely a front Google was spontaneously formed, spawned by energy and activity of the Web (obviously, though, Yahoo was created by people) now, sights set directly on us clearly, our days are numbered $1.6B IPO now funding our eventual submission at the hands of our information overlords who knew Matrix movies were documentaries?

33. the Information Age now on the horizon, but not in the way we imagined the ultimate horror is now upon us information pod people perhaps among us even now…who has been taken over and who might be next?

34. who is who?

36. is anyone who they appear to be?

38. who can you trust?

40. who’s next?

42. could one of them be sitting right next to you?

44. are any of us safe?

46. who will save us?

48. um OK, so we’re doomed

49. Information Behavior: Not What You Think SIG CON 2004 Joseph Janes Associate Professor Associate Dean for Academics The Information School of the University of Washington jwj@u.washington.edu