1. Page 1 Commercial Confidential Employee Surveys at Ballard – HRTG Employee Engagement Session May 5, 2015

2. Page 2 Commercial Confidential Agenda Ballard Surveys – The “Do It Yourself” Model Background: The ‘story’ of employee surveys at Ballard Current Survey Model: Process & Survey Tool Examples of Action Projects from Surveys Key Components of the Employee Survey process at Ballard Questions

3. Page 3 Commercial Confidential Background: History of Employee Surveys at Ballard 2003 – First Survey: BIG – External Consulting Firm 2006 – New CEO – Interactive Polling Process 2007 & 2008 – Combination: Interactive Polling & Web based Survey 2010 – Transition to our current model: Fully Web based/Global

4. Page 4 Commercial Confidential Ballard’s Current Survey Process 4 steps: survey design, survey deployment, results & analysis and action planning and repeat….. Start with previous years question set – maintain core questions to ensure trending Collaborate with Executive Leadership Team to include specific, key business questions that are tied to current/pressing business needs - What should be added/deleted? CEO sponsors/announces survey: survey is open for 1-2 weeks Lots of communication (from all levels of leadership) to encourage participation Analysis Action planning with Executive Group and beyond Communicate corporate results to all employees Further action planning at the functional level Updates/ongoing communication (including reporting out to the Board)

5. Page 5 Commercial Confidential Survey Tool – Survey Monkey Easy to use: set up/customize, manage, report out/extract Inexpensive (~$500/year) Global access/’on the road’ access

6. Page 6 Commercial Confidential The Ballard 2014 Survey…… 42 questions (including 5 ‘open text’ answers designed to gathered specific feedback on key business areas of focus) Core engagement questions & few topical questions Employees ‘self identify’ function and job level 5 point scale for responses (Strongly Agree, Slightly Agree, Agree, Slightly Disagree, Strongly Disagree) 95% participation 2 key corporate actions: quality & collaboration

7. Page 7 Commercial Confidential Examples of Action Project themes that have come out of the Ballard survey process…. Quality Career development Performance Management process improvement Physical work environment Customer service Effective leadership New business focus (Engineering Services) Collaboration Cost reduction

8. Page 8 Commercial Confidential Key Components of Ballard Survey Success Involvement: Leadership & beyond….not just an ‘HR’ project HR Facilitates (best practices) Trust/Confidentiality Streamlined/time effective More than just engagement questions…..includes key business questions Communication at every step ACTIONS More than an annual process…..look for the ‘life beyond’ the initial actions High participation = representative data A little incentive……..carrots (or should I say ‘cookies’ help)

9. Page 9 Commercial Confidential QUESTIONS If you have further questions....contact me: jan.laishley@ballard.com 604-412-4789