1. Machine Builders & OEMs
eWON Remote Access Products and Solutions
For Machine Builders

2. Agenda
Remote Access Benefits
eWON Remote Access Solutions
eWON Remote Access Products
eWON Software Suite
eWON Technology
eWON Miscellaneous information
Conclusion

3. Remote Access Benefits
Without Remote Access
With Remote
Access
Call from Customer Initiative
Automatic Incident Detection
Diagnosis with Customer
Information is directly available
Manual Enrolment
Automatic Enrolment
Complementary Investigations before Acting
Remote Access to Get Detailed Information
First Hand Intervention
Intervention Preparation if Necessary
On-site Detection of Missing Parts, Tools, etc…
Multiple Interventions
Single, Better Scheduled Intervention
PREVENTION
ROUTINE
EMERGENCY
SAVINGS
15%
40%
45%
25%
09%
51%
BEFORE
AFTER
Source: Gartner DataQuest

4. eWON Remote Access Solutions
Moving from a reactive to a proactive service model
Modem Router
PLC Remote Maintenance
Internet Gateway
Remote Diagnostics
Predictive Maintenance
To bring back the benefits of Remote Access, these 5 solutions can be mixed together!

5. 1. Modem Router Features :
Establish a Point-to-Point (PPP) communication between your PC and Industrial LAN
Route all IP messages from the PPP connection to the LAN
Standard IP routing capabilities such as:
IP Forwarding
Firewall: NAT, Filtering
Access Control
Pure Modem + Router all in IP mode: better flexibility & security!
Get more information: application note IP Router (ref. AN_21_IPRouter_UK_V10.pdf)

6. 2. PLC Remote Maintenance
Same features as IP Router +
By connecting PLC to the serial (DB9 port) or over the Ethernet, you gain the same control as being on-site
Use PLC Software Package as if PLC connected directly to the PC
TCP/IP protocol translated in serial counterpart  serial communication improved
Access PLC registers, counters and internal data either with serial or IP protocols
Call-back mechanism to reduce costs on long distance & international calls
Do the remote maintenance of your PLC through the serial connection but also over the Ethernet!
Get more information: application note 2.2 – PLC Remote Maintenance (ref. AN_22_PLCRemoteMaintenance_UK_V10.pdf)

7. IP Router and PLC Remote Maintenance features +
3. Internet Gateway
IP Router and PLC Remote Maintenance features +
Use of Internet instead of dial-up Point-to-Point (PPP) connection for long duration and long distance call situation or permanent connection
ISP (Internet Service Provider) call-back and IP address publication via or
Internet secure connection (VPN tunnel)
Do your Maintenance Operation using Internet to connect to any automation devices at anytime!
Get more information: application note 2.3 – Internet Gateway (ref. AN_23_InternetGateway_UK_V10.pdf)

8. 4. Remote Diagnostics Features
Acquire PLC data (in tags) without having to stop the PLC!
Log these data to help default identification and problem resolution
130k points (realtime or historical datalogging, recurrent or deadband)
Send alarm notification to track problem and default when they appear
4 thresholds/tag (activation delay +deadband)
Notification with SMS, , FTP puts
Perfect companion to do the remote diagnostics of a Machine without interfering with it and without the help of the machine operator!
Get more information: application note 2.4 – Remote Diagnostics (ref. AN_24_RemoteDiagnostics_UK_V10.pdf)

9. 5. Predictive maintenance
Features
Use eWON as a data collection tool
in eWON tags or in historical logging files
Then send these data centrally
Help to prevent future failure by tracking machine life cycle
Improve machine tuning and efficiency through KPI follow-up
The proactive service model for Machine Builders. Keep track of all your machines by recurrently recording data!
Get more information: application note 2.5 – Predictive Maintenance (ref. AN_25_PredictiveMaintenance_UK_V10.pdf)

10. Basic Hardware Features :
eWON products: eWON 2001
Basic Hardware Features :
1 Ethernet port
1 Serial port
Build-in PSTN, ISDN & GSM Modems + router
Ethernet-to-Serial Gateway
Basic services:
Alarm Management
Basic Scripting
Web & FTP server for fast deployment
Designed for:
IP Routing (#1)
PLC Remote Maintenance (#2)

11. eWON products: eWON 2101 eWON 2001 features +
VPN for Internet connectivity
Designed for:
Internet Gateway with PSTN, GPRS or EDGE modem (#3)

12. Versatile connectivity
eWON products: eWON 2005
Basic 2001 Features +
4-Port Ethernet Switch (Machine LAN)
1 Ethernet WAN Port (Factory LAN or ADSL Router)
VPN for Internet connectivity
Versatile connectivity
2 to 3 Ethernet cards + Switch
Designed for:
IP Routing (#1 + between 2 LANs + Modem)
Internet Gateway (#3 + through ADSL router or LAN)

13. Advanced eWON version: eWON 4xxx
Basic 2xxx features +
Historical & Data logging
Serial port isolated
More Memory
Product Number are :
4001 for advanced 2001
4101 for advanced 2101
And 4005 advanced for 2005
Designed for:
Remote Diagnostics (#4)
Predictive Maintenance (#5)

14. eWON Products Matrix

15. eWON Software Suite
eWON Configuration
eWON Management Tool: eBuddy
Dynamic HTML Editor: viewON
Dial-up/VPN connection Manager: eCatcher

16. eWON Configuration
No external software needed, configuration via standard Web browsers
User Authentication & Access Management
Intuitive User Interface
Event & System Logs
Diagnostic Tools

17. eWON Management Tool: eBuddy
Free download
Free eWON add-on tool to easily:
Set-up eWON IP Address
Upload eWON firmware upgrades
Backup/Restore data & config
For advanced users : everything is available through FTP protocol

18. Dynamic HTML Editor: viewON
To design dynamic HMI pages easily
No Web skills needed !
To provide a pure graphical environment with:
Intuitive menus!
Animations!
Object libraries!
When completed, viewON computes the HTML code and uploads into the eWON

19. eWON connectivity tool: eCatcher
Free download
Basic tool to connect to your eWON in three modes:
Dial-up mode
Internet Secure VPN mode
Through a VPN server mode
Provides also connectivity

20. For GPRS/EDGE and ADSL connectivity
Internet connectivity tool
Secure connection to your machines worldwide
Using eWON with GPRS/EDGE modem, ADSL or connected into a remote LAN
Plug & Play, simple to use as Skype®, no need to know IP address to connect
Solve the problem of private IP addresses and the complexity of IT security systems (Firewall, Proxy, etc.)
Get more info on:

21. eWON Technology
Hardware
General architecture

22. Hardware
75Mhz, 8 to 16 MB SDRAM, 8 to 16 MB Flash, VDC power supply, 1xDI(alarms) and 1xDO (failsafe)
Environmental: 0-50°C (80% humidity), extended temperature range on request (-20 up to +70°C), CE and CSA/UL marking
TCP/IP : HTTP, FTP, SNMP, NTP, SMTP, NAT, Dyn DNS, DNS
VPN: OpenVPN, OpenSSL

23. General architecture Tagnames Database HTTP Server/Client
PSTN, ISDN, GSM/GPRS/EDGE
Modem
PPP
Ethernet 10/100Mb
NAT, VPN, IP Forwarding
TCP/IP
HTTP Server/Client
FTP put SNMP trap SMS
SNMP
ModbusTCP
FINS TCP/UDP ISOTCP EtherNet/IP™ MODBUS TCP XIP
Config Web Pages
viewON Web Pages
Tagnames
Database
Monitoring Page
Alarms Mgt.
Datalogging
Transparent
conversion
FTP Server/Client
Configuration Files
Basic Script
Datalogging Files
Alarms Files
ASCII - VCOM - FINS Hostlink – AS511 – MPI – PPI – MODBUS RTU – DF1 - UNITELWAY
System Log
RS232/422/485 or MPI port

24. eWON Miscellaneous Information
Distribution
Industrial Partners

25. eWON product line has been launched end of 2002
Distribution
eWON product line has been launched end of 2002
Available languages : EN, FR, GER and soon SP
Distribution and availability over 20 countries worldwide
BE (ACTL) FR (2AR) DE (Wachendorff)
NL (Raster) UK (MAC Solution) CH (Bachofen)
USA (Spectrum Controls) SP (SIDE)
PT (InfoControl) IT (EFA) FI (Klinkmann)
AU (Crisp) ZA (Shorrock) SW (CatData)
EAU (Syscom) IR (Barg) …

26. Industrial Partners Rockwell Automation Schneider Electric OMRON
eWON is affiliated to the Collaborative Automation Partner Program (ex- Schneider Alliance) since 2002.  eWON supports Unitelway, XIP, Modbus RTU and Modbus TCP to TSX Micro, Premium, Momentum and Twido.
Rockwell Automation
eWON supports both DF1 and EtherNet/IP™ communication protocols to PLC5, SLC5, Micro Logix and Logix PLCs.
WebPort, the rebranded version of eWON, distributed by Spectrum Controls, is also listed as Encompass Partner for the Americas.
More information: MPT_eWON&Rockwell_UK.ppt
SIEMENS
eWON support AS511, PPI, MPI & ISO TCP Siemens protocols. It has been tested on S5 & S7-200/300/400 PLC.
More information: MPT_eWON&Siemens_UK.ppt
OMRON
eWON support FINS Hostlink and FINS TCP/UDP protocol. It has been tested with CS & CJ PLC.
More information: MPT_eWON&Omron_UK.ppt
AND…Zenecca, Qualitrol-LEM (QWAVE), SOCOMEC, Leroy Automation, Toledo, Mettler,…
eWON has been tested successfully with the IO WAGO module family.

27. eWON remote access will save “travel” costs
Conclusion
eWON remote access will save “travel” costs
eWON embedded services will:
Increase your services revenues
Improve your customer satisfaction
With price range from 500€ to 800€, the eWON ROI is achieved on first ‘canceled’ travel.

28. Thank You
 Get more information about eWON