1. 1 www.milestonegroup.ca

2. 2 Our Web Site How does the Web Site enhance our Service? Provides a more efficient and responsive means of requesting and tracking service Provides a bulletin board to allow for the publishing of information

3. 3 Homepage

4. 4 Homepage - Navigation

5. 5 Registration and Login

6. 6 Registration – Mandatory Info

7. 7 Registration - Submission

8. 8 Registration Approval Process Submitted registration form triggers: confirmation notification email will be sent back to you setting of request status to “pending” Once registration is approved, the status of your request changes to “approved”, and a notification email is sent back to you confirming Web Site access granted Next, access the Web Site with your Login ID/Password

9. 9 Tenant Site Usage Ability to read posted documents that are important to Tenants (e.g. newsletters, maintenance notices, etc.) Ability to initiate/submit service requests to the Property Manager (PM) and follow/monitor the work request process through to completion

10. 10 Tenant Services – Initiate Request After login is complete, a Tenant may “initiate” a request

11. 11 Request Handling Process Flow Example: Service / Repair Request Email notifications for: “New” requests waiting to be processed sent to the Property Manager Receipt confirmation of initiated request sent to the Tenant Approval / Rejection of request sent to the Tenant Status: Pending, Approved, Rejected, Cancelled, Assigned, Completed Tenant Initiates Request Property Manager Receives Request Property Manager Reviews Request and Takes Action Comments

12. 12 Initiate Service Request

13. 13 Request Types

14. 14 Sample Service Request

15. 15 Next Steps If you have no Internet or computer access? For those of you who may not have Internet or computer access your service requests will still be handled as in the past, through Milestone Property Management at 905-738-1838. Important and special announcements will still be mailed out and / or posted in the building.

16. 16 Contacting Property Management Please contact the Property Management office regarding any property concerns. Options for contacting us include: Tenant Services at: www.milestonegroup.ca Milestone Email: tenantservices@milestonegroup.ca Milestone After-hours emergency phone: 905-738-1838 Fax: 905-738-3846 If this is an after-business-hours call, please leave the issue details, your name, building address, unit number, phone number and time of call.