1. Kinetic Request and BMC Remedy Purchasing A Real World Example

2. Ann Zbylut Senior Consultant Rapid Technologies 916-869-5585 ann.zbylut@raptek.com Me

3.  Discuss the use of Kinetic Request to create Purchase Requisitions in Remedy  Why create Purchase Requisitions in Remedy?  Demonstration  How do I maintain an inventory of items available for purchase?  Evolution of a Service Item  Questions Agenda

4.  Why do we want to use Remedy to process Purchase Requisitions?  CMDB  Line items in a Purchase Requisition are added to the CMDB to track the true lifecycle of a CI from purchase to end of life.  Integrations with Financial Systems Advantages

5.  Demo of the “Order Computer System” Kinetic Service Item Demonstration

6.  How do I maintain items that users can order?  Data driven using BMC Remedy Asset Management  Uses the out-of-the-box Configuration module to maintain an “inventory” of purchasable items.  Requires no hard-coding  Allows users to upgrade components during order Catalog Maintenance

7.  The evolution of a Service Item  “Order a Computer System” was originally developed pre-Task Engine.  Used old-time Tasks to create Purchase Requisitions  Workflow was redesigned to include new features available using Task Engine.  GUI design was updated using a new theme. Evolution

8. Questions?

9. Ann Zbylut Senior Consultant Rapid Technologies 916-869-5585 ann.zbylut@raptek.com Again, Me