1. Opalis Product Overview NameTitle Microsoft Corporation

2. System Center Server Management Suite Service Manager.. Remedy Action Request System OpenView Operations

3. What Does Opalis Do? IT Process Automation (ITPA), also known as Run Book Automation (RBA), is the ability to orchestrate and integrate IT management tools through workflow

4. How Are Customers Using Opalis? Automate provisioning, resource allocation and retirement Extend virtual machine management to the cloud Virtual Machine Life-Cycle Management Orchestrate incident management and resolution Integrate across monitoring tools, service desks, and configuration management databases (CMDBs) Incident Management Scale automated configuration across platforms and tools Ensure reliable change with intelligent workflow branching Change and Configuration Management Integration for some System Center Products to be released in 2010

5. Data Center Automation Use Cases Virtual Life Cycle Management User & Service Provisioning Closed Loop Compliance Data Refresh/Publication Infrastructure Remediation RBA – Task Automation −Server Maintenance −OS Maintenance −File System Maintenance −Database Maintenance −Service Maintenance −Backup/Recovery Maintenance Identity Management Infrastructure Security Management ITIL Facilitation − Incident Response − Incident Enrichment − Event Management − Problem Management Reconciliation − Change Management − Configuration Management − CMDB Consolidation/Federation

6. Monitoring Configuration Management Incident Triage Process - Manual Service Desk 1 Test & Diagnostics Infrastructure Service Desk 2

7. Monitoring Workflow + Data Bus Incident Triage With Automation New Event Details Verify Fault Run DiagnosticCI & Related Service Data Diagnostic Results CI & Effected Service Data SD1 Incident ID Verification Result SD1 Incident Details SD2 Incident ID SD1 Incident ID SD2 Incident ID Service Desk 1 Lookup CI Event Details Fault Verification Diagnostic Results Test & Diagnostics Infrastructure Configuration Management

8. Opalis Integration Packs Microsoft Active Directory Microsoft Systems Management Server Microsoft Operations Manager Microsoft Configuration Manager** Microsoft Virtual Machine Manager** Microsoft Data Protection Manager ** Microsoft Service Manager** BMC Atrium CMDB BMC Remedy AR System BMC Event Manager BMC Patrol BMC BladeLogic Operations Manager CA AutoSys CA eHealth CA Service Desk CA SPECTRUM CA Unicenter NSM HP Operations for UNIX HP Operations Windows HP Operations Solaris HP Network Node Manager HP Service Desk HP Service Manager HP Asset Manager HP iLO 2 FTP Symantec VERITAS NetBackup IBM Tivoli Enterprise Console IBM Tivoli Netcool/Omnibus IBM Tivoli Storage Manager EMC Smarts InCharge Vmware VI/ vSphere UNIX Integration **Roadmap 2010

9. Why Opalis IT Process Automation can reduce costs, simplify management and optimize resources through: −Multi-vendor integration, no rip & replace or vendor lock-in −Pre-built activities & workflow processes to speed time to value −Publish and subscribe data bus to share data and initiate tasks within the silos −Configuration of workflows is done without coding or scripting −Intelligent workflows with rule-based branching

10. Integration Packs Integration Packs Process Catalogs Automation Platform 11 Action ServersData Store (Run processes) GUI (Store process logic)(Design, manage, report) Workflow Designer Operator’s Console The Opalis Components Opalis Integration Server

11. Demonstration

12. Questions?

13. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.