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POP QUIZ Adam Smith realized that production was being done in one of two ways. What were those? Frederick Taylor said there were 4 principles to the Scientific.

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Presentation on theme: "POP QUIZ Adam Smith realized that production was being done in one of two ways. What were those? Frederick Taylor said there were 4 principles to the Scientific."— Presentation transcript:

1 POP QUIZ Adam Smith realized that production was being done in one of two ways. What were those? Frederick Taylor said there were 4 principles to the Scientific Management Method. What should be the step right after best practices are decided on? What did the Gilbreths call the individual actions that make up any job? List one thing that Max Weber believed about managers and authority.

2 POP QUIZ Answers Adam Smith realized that production was being done in one of two ways. What were those? – Craft style and production Frederick Taylor said there were 4 principles to the Scientific Management Method. What should be the step right after best practices are decided on? – Develop SOP’s What did the Gilbreths call the individual actions that make up any job? – Therbligs List one thing that Max Weber believed about managers and authority. – Comes from the position, commands respect, best shown in org chart

3 The Evolution of Management Thought chapter two lecture 2 McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.

4 Fayol’s Principles of Management 2-4 Division of Labor Authority and Responsibility Unity of Command Line of Authority Centralization Unity of Direction EquityOrder

5 Fayol’s Principles of Management 2-5InitiativeDiscipline Remuneration of Personnel Stability of Tenure of Personnel Subordination of Individual Interest to the Common Interest Esprit de corps

6 Behavioral Management Theory Behavioral Management – The study of how managers should personally behave to motivate employees and encourage them to perform at high levels and be committed to the achievement of organizational goals. 2-6

7 Behavioral Management Mary Parker Follett – Concerned that Taylor ignored the human side of the organization Suggested workers help in analyzing their jobs If workers have relevant knowledge of the task, then they should control the task 2-7

8 The Hawthorne Studies and Human Relations Studies of how characteristics of the work setting affected worker fatigue and performance at the Hawthorne Works of the Western Electric Company from – Worker productivity was measured at various levels of light illumination. 2-8

9 The Hawthorne Studies and Human Relations Human Relations Implications – Hawthorne effect — workers’ attitudes toward their managers affect the level of workers’ performance 2-9

10 The Hawthorne Studies and Human Relations Human relations movement – advocates that supervisors be behaviorally trained to manage subordinates in ways that elicit their cooperation and increase their productivity 2-10

11 The Hawthorne Studies and Human Relations Behavior of managers and workers in the work setting is as important in explaining the level of performance as the technical aspects of the task Demonstrated the importance of understanding how the feelings, thoughts, and behavior of work-group members and managers affect performance 2-11

12 The Hawthorne Studies and Human Relations Informal organization – The system of behavioral rules and norms that emerge in a group Organizational behavior – The study of the factors that have an impact on how individuals and groups respond to and act in organizations. 2-12


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