1. Addressing bullying in supported housing - Developing an anti bullying toolkit Elizabeth Harper New Business Director

2. Nature 77% of clients have seen or experienced bullying Low-level hassling, victimisation or social ostracism. Extortion Users of drugs and alcohol – –may bully others –likely to be bullied –Need money to buy General vulnerability

3. hate or prejudice? Money, drugs General vulnerability Not primarily race, homophobia or other discrimination. Discriminatory abuse a tool of bullying behaviour but not the goal

4. Our response - A toolkit Building on existing tools Building better communities. Staffing. Reporting mechanisms.

5. Workshops Workshop 1 – what is bullying? Challenging the barriers to reporting Workshop 2 – Clients and staff Charter Workshop 3 - Assertiveness

6. Rights charter

7. Other protective factors Client involvement Good quality of staff client interactions Confidentiality

8. Effect of implementation 10% reduction in bullying Abandonments Incidents Complaints

9. Summary 10% reduction in bullying Toolkit effective at engaging clients to talk about and devise solutions to bullying

10. elizabeth.harper@mungos.org Director of New Business