Presentation on theme: "Dignity and Respect in the Workplace"— Presentation transcript:
1 Dignity and Respect in the Workplace Preventing and Managing Workplace BullyingOccupational Health and Safety DirectorateNSW Department of Education & TrainingSafety is everyone’s responsibility
2 Background Signatory to Charter Requires Department to have a positive behavioural cultureDepartment’s commitment to dignity and respect.
3 What is bullying? Definitions vary, but bullying is behaviour that is: repeatedunreasonableunwelcome and unsoliciteddirected towards an employeea reasonable person would consider to be offensive/humiliating/intimidating/threateningcreates a risk to health and safety.(DET Prevention of Bullying in the Workplace Policy)
4 Examples Abuse - verbal , physical, emotional Excessive criticism Unfair use of workplace systemsConstant ridicule and put downsLoud, threatening or derogatory languageDeliberate exclusion from workplace activitiesVictimisationSpreading rumours or offensive messages through SMS or
5 Bullying is NOT: Differences of opinion Reporting professional difficulties with staffManagerial action such as monitoring workflow, giving feedback and managing performance- where done in a reasonable way in accordance with departmental policies and procedures
6 Impact of bullying Workplace bullying has serious consequences for: The individualOther workers and the workplaceThe Department as a whole.
7 Prevention of bullying It is easier to prevent bullying than it is to intervene after an event.
8 Bullying Risk Management Model Workplace ConsultationA Risk Management ApproachWorkplace Training and AwarenessDealing with ComplaintsProcess Improvement
9 DET framework for preventing bullying Legislation: OHS, Anti-discriminationWorkers CompensationDignity & Respect in the Workplace CharterDET Prevention of bullying in the workplace policyDET Code of conduct policyDET Complaints handling policyDET Code of ConductDET Complaint handling guidelines
10 Prevention of bullying in the workplace policy The policy states the Department’s commitment to dignity and respect and preventing and responding to bullyingProtection of complainants and witnesses from victimisationSpecifies managers’ and staff members’ responsibilities
11 Code of ConductThe Code of Conduct establishes a common understanding of the standards of behaviour expected of all employees of the DepartmentAreas covered by the Code include:Respect for peopleProfessional behaviourTaking responsibilityRelationships between staff and studentsConflict of interest
12 Code of Conduct All employees are to: Be courteous and responsive Take responsibility for their own conduct and work with colleagues cooperativelyTreat colleagues with dignity and respectPromote cooperation and harmonious relationsConsider their own and others’ health and safetyReport discriminatory or harassing behaviour
13 Code of ConductManagers and principals must lead by example and take steps to ensure the workplace is free from harassment, bullying and unlawful discriminationBreaches can be dealt with under the Complaints Handling Guidelines and may be investigatedProven breaches may result in disciplinary or remedial action.
14 Complaints handling Complaints handling procedures used for bullying Complaints resolved promptly, impartially and in a just mannerReport matter to supervisor/workplace managerNon victimisation of person who reports
15 Complaints handlingAlleged bully treated as innocent unless the allegations provedStaff counselled on inappropriate behaviourInformal resolution is encouraged for less serious complaintsFor a formal complaint the seriousness is assessed to determine negotiation or investigationComplaints Handling Guidelines available on intranet
16 Responsibilities of managers and employees Managers are to:Encourage a work culture of dignity and respectConsult staffTake action to prevent bullyingInvestigate complaints promptly, support both partiesEmployees are to:Treat others with dignity andrespect and not bully or harassReport bullying and hazardsParticipate in consultation.
17 What does the workplace need to do? Promote a positive workplace culture with open consultation and communicationClearly set the standard of acceptable, professional behaviour, and address unacceptable behaviourCreate awareness and provide instruction/trainingTake a risk management approach to bullying, identify risk factors and controlContinue to monitor bullying and review controlsEncourage reporting and investigate complaints promptly.
18 ConsultationConsultation with occupational health and safety representatives and the OHS committee should precede all proposedaction to reduce the riskof bullying.
19 What can you do? Treat everyone with dignity and respect See issues from the other person’s viewCommunicate clearlyDo not dwell on conflicts from the pastDeal with communication problems earlyParticipate in consultation on bullyingDo not bully back if you are bullied – use the procedures
20 If you believe you are being bullied Where possible seek to resolve the issueIf this is not successful, report the complaint - lodge a complaint using the complaint handling proceduresSeek counselling through the Employee Assistance ProgramContact your OHS Advisor or Regional OHS Liaison ManagerCooperate with any investigation and resolution strategies.
21 In summaryEveryone has a responsibility to maintain an environment of dignity and respectCreate awareness, communicate and consultTake a preventative, risk management approachReport bullyingFollow up on complaints promptlyMonitor and review the workplace.