1. Kimberley Correia 15 th November, 2005 QuickAddress Pro Web V5

2. Address capture on the Web E-commerce highlights record growth Online service of high standard Savvy consumers, new level of expectations Seamless processes

3. Challenges for organisations Returned Mail Postage costs build up Duplicate Mailings Impacts brand image, increases costs, and looks unprofessional Non-Delivery Damages customer relationship, deteriorates reputation and may result in lost customers

4. Data problems arise from Inaccuracies can be attributed to Spelling mistakes Missing elements Wrong elements Poor format caused by Lack of a data strategy No address management software Legacy applications

5. ProWeb helps organisations with … Quick data capture up to 80% keystroke savings can reduce transaction time can reduce drop-off rates during web transactions Accurate data capture reducing the risk of misspellings validating against the postal address file Effective customer profiling Enhanced database analysis

6. Pro Web V5 Typedown for web-based applications Plug & Go Active X Control (Windows only)

7. Pro Web for external usage Traditional market for web products 66% of companies capture customer data through the web (NOP/QAS) Looking for tool to make it quicker & easier Key issues User experience Speed

8. Website, ecommerce scenario User typically enters own address Varying levels of Internet experience; KISS Usability to cater to levels Prompt sets assist in information collection Pro Web for external usage, cont.

9. Out of the box integration code Best practice in capturing data on websites Quick and easy to get started Backed up by professional services and training Pro Web for external usage, cont. ProWeb

10. Pro Web for internal usage Move to browser based technology Trained user Numerous other people’s addresses Speed and accuracy Single Line & Typedown (Plug & Go)

11. Summary Solving real world business issues Focussing on customer/user experience Technologically pioneering Unique solution