1. Knowledge Management Goals of KM Knowledge Management is the planning, organizing, motivating, and controlling of people, processes, and systems within an organization to ensure knowledge related assets are improved and effectively employed. Internalization: Create new tacit knowledge from explicit. Externalization: Convert tacit knowledge to new explicit Tacit: Inhibits minds of people and is either impossible or difficult to articulate. Socialization converts old tacit knowledge to new tacit knowledge. Explicit: Knowledge exists in words, documents, data, and computer programs. Combination creates new knowledge by merging, categorization, and synthesizing new knowledge. Incorporated and Embedded By Business Practice Activity Relationships Employees Know What Know How Know Why Improvement of organizations knowledge assets to better knowledge practices, improve organizational behavior, make better decisions and improve performance.

2. How is KM Performed? Individuals performing task personally. Organization: Focus on what managers can do to enable KM goals through social programs. Communities of Practice: Organizations following KM guidelines. Self Organizing Groups: Taking initiative amongst team members. Expert Networks: Knowledgeable managers sharing information amongst organization members. How is KM Transferred?

3. Codification: Electronic Documents that store knowledge and permit easy use. Personalization: Person to person knowledge and sharing of expertise. Two Transfer Schools Organization: What is finally needed for KM to work. CKO: Chief Knowledge Officer. KM Department Multiple KM Departments for diversity amongst organization. Single straightforward Department. Organizational Culture: The influence of KM practices to motivate individuals within an organization to utilize effective knowledge based assents and efficiency.