1. CRM On Demand Partner Program Sign Up Steps

2. Oracle CRM On Demand Partner Program - Key Components OPN Members who wish to go to market and be approved resellers and/or implementation partners for Oracle CRM On Demand must undertake the program requirements Highlights – the Program offers: Reseller Agreement / Distribution Agreement Sales Champion – Web courseware and assessment test to become an Oracle CRM On Demand sales expert Developer Champion – Web courseware and assessment test to become an Oracle CRM On Demand developer expert Professional Consultant – Courseware to become an OU certified CRM OD implementation consultant Demonstration, Developer and 30 Day Trial Login Accounts

3. Oracle CRM On Demand Partner Program - Sign-Up Steps How to become a CRM OD Partner – 7 Steps 1. OPN Member in good standing - Partner needs to be a current (paid up) OPN Member 2.Join Siebel PFA (Product Focus Area) - Partner applies to join the Siebel PFA Partner goes to this link to fill out the landing pad questions... http://www.oracle.com/partners/home/pf/global/siebel/unauth/index.html When request is processed and accepted, Partner will see the Siebel link under the Product Focus Heading in 'My Company Initiatives area of OPN This request takes up to 5 days

4. 3.Join CRM OD GTMi (Go To Market initiative) - Partner sends email to OPN IC with the subject line "Request to Participate in the Siebel CRM On Demand GTMi“ Email address for OPN IC is prn-apac_au@oracle.com. Include Partner Company Name and OPN 12 Digit PIN in the emailprn-apac_au@oracle.com This request can take up to 5 days (even better to combine this with item 2 before) - OPN IC sends email to Partner with link to GTMi dashboard and specifies additional steps to request a development account - Once Partner is accepted into the CRM On Demand GTMi, they will get access to the Global and the APAC specific CRM OD Dash Board Global -http://www.oracle.com/partners/home/bi/global/siebel-crm/auth/index.html APAC - http://www.oracle.com/partners/home/bi/apac/english/siebel-crm/index.html Oracle CRM On Demand Partner Program - Sign-Up Steps

5. 4.Distribution Agreement (DA) - DA is a Distribution Agreement or other term could be a 'Reseller Agreement'. As CRM OD is an applications resell product, the terms and conditions for reselling CRM OD as a SaaS offering are not covered by a standard Apps FUDA (Full Use Distribution Agreement) or by an Apps FUDA Addendum. So, CRM OD has its own DA/Reseller Agreement/Addendum - A CRM OD DA is an important milestone for Partners who are approved members of the CRM OD GTMi (i.e. approved members of the OPN program for CRM OD). A DA allows us to transact business with that Partner with constant flow - that is, we do not need to seek One-Off Approvals each time the Partner wishes to transact. Credit checks, Code Of Conduct checks are all pre-approved as part of signing the Partner up to the DA. - Until a Partner signs a DA, they are restricted with their demonstration capabilities and are unable to obtain a CRM OD Demonstration Login Oracle CRM On Demand Partner Program - Sign-Up Steps

6. 4.Distribution Agreement (DA) - Partner must either be a CP Partner or be put through the Accelerator Program to accelerate them from P status to CP status. CSMs (or PDM if CSM not available) need to work with the Partner to put up the LJE Approval. This will also require a Business Plan from the Partner indicating how they will go to market around CRM OD, lead generation activities and events, their staffing/resources levels to successfully sell and implement CRM OD, training/certification for CRM OD etc. The LJE Approval must go up to the Country Channel Apps GM for review before undergoing higher level approvals from A&C (Darren and Bronwyn) - Once approved, CSM need to request Via OPN IC, a Code of Conduct Check on the Partner Via County Credit Check, a Credit Check on the Partner - CSMs then apply to the Country Contracts Department for CRM OD Distribution Agreement to be drafted (with details of Code of Conduct check, Credit Check, LJE Approval and Business Plan) - CSM sends to Partner to get executed Oracle CRM On Demand Partner Program - Sign-Up Steps

7. 5.Oracle Developer Champion - If Partner wants to have access to the hosted Development area of CRM On Demand, they will need to obtain a Developer Account - At least one individual from Partner must undertake the on-line guided learning path and sit the assessment exam Guided learning path is at http://www.oracle.com/partners/education/roadmaps/global/developer/siebel- crm-on-demand-developer.html http://www.oracle.com/partners/education/roadmaps/global/developer/siebel- crm-on-demand-developer.html - Upon 80% pass on the assessment exam, Partner can apply for a Development Account. Apply for a Development Account at http://www.oracle.com/partners/home/bi/global/siebel- crm/auth/siebelcrm-ondemand-development.html http://www.oracle.com/partners/home/bi/global/siebel- crm/auth/siebelcrm-ondemand-development.html Partner also need to agree to the terms and conditions of the CRM On Demand Development Addendum sent to them after passing the Assessment Test - Partner may also access the Oracle Developer Forum at http://www.oracle.com/partners/develop/build/global/siebel-crm.html http://www.oracle.com/partners/develop/build/global/siebel-crm.html Oracle CRM On Demand Partner Program - Sign-Up Steps

8. 6.Oracle Sales Champion - Demonstration account access allows Partner to demonstrate CRM On Demand - Partners who have already signed a CRM On Demand Distribution Agreement or have been approved for a CRM On Demand Development Account can apply for a Demonstration Account - Otherwise, at least one individual from Partner must undertake the on-line guided learning path and sit the assessment exam Guided learning path is at http://www.oracle.com/partners/education/roadmaps/global/sales/siebel-crm- ondemand.html http://www.oracle.com/partners/education/roadmaps/global/sales/siebel-crm- ondemand.html Upon 80% pass on the assessment exam, Partner can apply for a Demonstration Account. Apply at http://www.oracle.com/partners/home/bi/global/siebel-crm/auth/siebelcrm-ondemand- demonstration.html http://www.oracle.com/partners/home/bi/global/siebel-crm/auth/siebelcrm-ondemand- demonstration.html Oracle CRM On Demand Partner Program - Sign-Up Steps

9. 7.Oracle Certified Professional - Partner staff may wish to become certified implementation professionals for CRM On Demand - Courses are offered by Oracle University and Partners obtain a 25% discount - Courses cover Administration Essentials, Implementation Workshop and Advanced Analytics - Guided learning path can be found at http://www.oracle.com/partners/education/roadmaps/global/implementation/impl-siebel-crm-ondemand-admin-cert- prof.html http://www.oracle.com/partners/education/roadmaps/global/implementation/impl-siebel-crm-ondemand-admin-cert- prof.html Oracle CRM On Demand Partner Program - Sign-Up Steps