1. Atlanta OAUG - Oracle Issues Forum

2. Purpose Provide Constructive Feedback to Oracle regarding their Products, Services, and/or Strategy as they affect their users - US! Input to National OAUG board for their meetings with Oracle. Atlanta meetings twice a year in January & June to coordinate with National conferences. Voluntary participation for 1 year with 2 member companies rolling off each year Oracle Issues Forum

3. Introductions - Forum leaders Fred Friedel, Lithonia Lighting Jim Crum, BOSS Consulting Bruce Duttenhofer/Dan Crowley, Dow Chemical Lourdes Godfrey, Equifax Karen Gilbert, OAUG Advisor Jim Collins, OAUG Executive Director Oracle Issues Forum

4. National OAUG Overview Collect issues from web site, emails, conference surveys, board experience Conferences – Ask Oracle breakfast Partner meetings IOUC council User group liason Conference calls, email **NEW** OAUG Exec Director – Jim Collins

5. Process Forum leaders each discuss 1 or more issues of concern to their organization Solicit concurrence or relevance of these issues to other organizations - you! Solicit discussion of additional issues from audience. Breakout sessions - develop issue and recommendations to communicate to Oracle Oracle Issues Forum

6. Issue 1: Employee / Web Pricing (Lourdes) Same product, two companies, same size, same usage, very different price. Will fit manufacturing companies better than service companies which typically have higher numbers of employees. Examples... Oracle Issues Forum

7. Issue 1: Employee / Web Pricing (Lourdes) Oracle Issues Forum Service Company:

8. Issue 1: Employee / Web Pricing (Lourdes) Oracle Issues Forum Manufacturing Company:

9. Issue 2: Speed of new Releases (Fred) How do you keep up without a full time test group? But I was current yesterday I need to update what before who? It can’t be 11I – I just did 11.03 Oracle Issues Forum

10. Issue 3: Quality of Releases (Dan) Quality of Patches –Continue move to mega-patches. “To apply patch Z you must load patches A-Y.” –Better patch testing. Patches ported from HP or SUN often fail on other operating systems. –Patches should be scripted for production environments. Oracle Issues Forum

11. Issue 3: Quality of Releases (Dan) Quality of Release Architecture –Application speed. Move to 10.7 NCA was good. Will it get faster ? –J-initiator upgrades that work completely with all application modules. –WAN connectivity and unfriendly error messages. –Simple upgrade path to future releases. Oracle Issues Forum

12. Issue 4: Direction of Tools (Fred) Of course they no longer support it--- I’m now trained on it. I need to put all of that in just to query my data? Coordinate, Coordinate, coordinate Oracle Issues Forum

13. Issue 5: Follow the Sun Support (Fred) Were so close – it’s a shame I’m going home at 6:00 I know it’s sev 1 but support transfers in 30 minutes – why start? I know I can support you from India – what localization are you using ? Oracle Issues Forum

14. Issue 6: Support Changes (Jim) Process Changes –Web Interface - iTAR –Published knowledge –TARs to India –R11i considerations –Moving to CRM and Customer Self Service Pricing Changes –Moving to iStore (80%) –Separate pricing Licensing (15%) MetaLink (7%) –Incident pricing on some products –Bronze is not a metal

15. Open Questions / Issues What are your concerns with Oracle?

16. Breakout Sessions: Development (Fred & Dan): –Speed of New Releases –Quality of Releases –Direction of Tools Support (Jim): –Follow the Sun Support Strategy, process and price changes Sales & Marketing (Lourdes & Karen): –Employee / Web Pricing Oracle Issues Forum