2. Presiding Chair and Room Coordinator Volunteer Training YDC 2012

3. Introductions Mary Jane Hanlon, DMD Ray Martin, DDS Carl McManama, DDS Lisa Vouras, DMD

4. Program Committee Kristine Abbondanzio, RDH Louay Abrass, DMD Victoria Carr, CDA Sandra Crowley-Le, DMD Susan Danskin, RDH William Dennis, DDS Jeffrey Dodge, DMD Maria Elizondo, DMD Francesca Fusaro, RDH Neela Gandhi, DMD Laura Glicksman, DMD Fred Harrington, DMD Peter Hjorth, DMD Tamar Karakozian Joy Kasparian-Federico, DMD Justine Kelley, DMD Meg Loadholt, RDH Robert Moreau, DMD Robin Murch, RDH James Nager, DMD Maria Noversa, CDA Karen Roche, RDH Ronni Schnell, DMD Maria Vakalidis, RDH Mark Wang, DMD

5. MDS Staff Dorrey Powers Director, Continuing Education Alicia Wright Coordinator, Allied Scientific Program Amy Jordan Coordinator, Scientific Program Tammy Putney Volunteer Coordinator Jaci Allardice Program Coordinator

6. BCEC: North Lobby Clinician’s Desk

7. Presiding Chair Responsibilities pre-register pre-register contact speaker contact speaker contact your RC contact your RC prepare your introduction prepare your introduction before the meeting…

8. Presiding Chair Responsibilities bring your Orientation Packet Pick Up PC Packet at the BCEC North Lobby, Clinician’s Desk ONE HOUR before course (By Course Code Number) on-site…… Lunch Ticket Lunch Ticket Speaker Certificate given at speaker’s last lecture/course Speaker Certificate given at speaker’s last lecture/course Free Course List & Problem Solving Card Free Course List & Problem Solving Card Room Evaluation Form Room Evaluation Form CEU Course Code CEU Course Code packet contents:

9. Presiding Chair Responsibilities meet with speaker prior to course meet with speaker prior to course locate house phone and emergency exit locate house phone and emergency exit begin Course ON-TIME begin Course ON-TIME program conclusion….. - Certificate of Appreciation - CE Verification Code program conclusion….. - Certificate of Appreciation - CE Verification Code escort speaker to lunch (AM courses) escort speaker to lunch (AM courses) on-site continued….

10. Room Coordinator Responsibilities pre-register pre-register contact your PC contact your PC before the meeting…

11. Room Coordinator Responsibilities bring Orientation Packet bring Orientation Packet pick Up RC Packet at the BCEC North Lobby, ONE HOUR before course (by Course Code Number) pick Up RC Packet at the BCEC North Lobby, ONE HOUR before course (by Course Code Number) packet contents lunch ticket lunch ticket list of free courses list of free courses Problem Solving Card Problem Solving Card “Room Filled” sign “Room Filled” sign Room Evaluation Form Room Evaluation Form on-site……

12. Room Coordinator Responsibilities report to course room ONE HOUR prior to course (especially the free courses) report to course room ONE HOUR prior to course (especially the free courses) Audiovisual Check Audiovisual Check Temperature Check Temperature Check locate house phone and Emergency Exits check badges and collect tickets on-site (continued)…… crowd control - Coat Check crowd control - Coat Check - Seating - Late Arrivals - Room Filled Sign escort speaker to lunch escort speaker to lunch

13. Exhibit Hall early entrance for Presiding Chairs & Room Coordinators You will be given a pass to get onto the show floor prior to the exhibit hall opening.

14. Continuing Education CE Code CE Code Online Access Online Access CE Pavilion - Two on Exhibit Floor - One in North Lobby CE Pavilion - Two on Exhibit Floor - One in North Lobby CE Printouts CE Printouts

15. CE Credits Attendees will only receive CE credits for those courses listed under their name and unique registration number. If someone cannot attend a course and you attend in his/her place, the change MUST be made to your registration as well as to that of the person you are replacing. Attendees will only receive CE credits for those courses listed under their name and unique registration number. If someone cannot attend a course and you attend in his/her place, the change MUST be made to your registration as well as to that of the person you are replacing. pre-registration is required for ALL NO-CHARGE COURSES pre-registration is required for ALL NO-CHARGE COURSES

16. CE Credits PC and RC’s are able to add their CE info into the system immediately following the presentation. PC and RC’s are able to add their CE info into the system immediately following the presentation. there will be attendees with “Exhibits Only” badges, each day with a different vibrant color. Those with the EO badges are not permitted in courses, not even free lectures. If they would like to attend a course they need to upgrade their registration. there will be attendees with “Exhibits Only” badges, each day with a different vibrant color. Those with the EO badges are not permitted in courses, not even free lectures. If they would like to attend a course they need to upgrade their registration.

17. for FREE courses….. check badges and collect tickets check badges and collect tickets free-ticket kiosk on the second floor North East Lobby free-ticket kiosk on the second floor North East Lobby make sure attendees fill in the front of the room make sure attendees fill in the front of the room list of free courses (in packet) list of free courses (in packet) Be Early Be Early

18. Audio Visual Tips AV requirements are set in advance AV requirements are set in advance rooms will be set generally ONE HOUR prior to the meeting start time rooms will be set generally ONE HOUR prior to the meeting start time rooms are typically set for maximum requirements for the day rooms are typically set for maximum requirements for the day wireless microphones only provided if arranged in advance wireless microphones only provided if arranged in advance

19. Audio Visual Tips Speakers can utilize the “speaker Speakers can utilize the “speaker ready rooms” ready rooms” Speakers should be in rooms 30 minutes prior to start of presentation sessions Speakers should be in rooms 30 minutes prior to start of presentation sessions Remind presenters to bring power cables or proprietary adapters and cables Remind presenters to bring power cables or proprietary adapters and cables Ask questions, we are here to help… Ask questions, we are here to help…

20. Where to Get Help…. AV Technicians will be floating AV Technicians will be floating around the meeting rooms around the meeting rooms AV Hotline - Please be patient during peak periods AV Hotline - Please be patient during peak periods (phone number on problem solving card) (phone number on problem solving card)

21. Emergencies HOUSE PHONE HOUSE PHONE Info Booths Info Booths locate Exit Doors locate Exit Doors

22. YOU must find a replacement Inform your Day Captain Inform your Day Captain Contact Show Office if during the meeting Contact Show Office if during the meeting If a Speaker is Unable to Attend, or is Having Issues – Tell Staff Immediately If a Speaker is Unable to Attend, or is Having Issues – Tell Staff Immediately

23. Scouts & VIPs Scout Pass or Meeting CREST Scout Pass or Meeting CREST YANKEE SPIRIT!!! YANKEE SPIRIT!!!

24. Common Problems Packet Items Missing Packet Items Missing One Lunch Ticket One Lunch Ticket Speaker’s Packet Speaker’s Packet Early Pick-up of PC & RC Packet Early Pick-up of PC & RC Packet PC Picking Up RC packets PC Picking Up RC packets

25. Thank You