1. Welcome to your new uniform program! How to get better service, fewer problems and a smooth-running uniform program. This concise, easy to read brochure should answer all questions pertaining to the program and can be used for future reference. Our objective is to provide you with a “smooth running” program. A Customer Service Representative is available 7:30am-5:30pm Monday through Friday. After hours, an answering service is utilized that allows you to leave a message for next day follow-up. Communication Systems Contact Information Customer Service 1-713-856-1900 The barcode inventory control system is very important in keeping track of employee’s uniforms. 1.Pick-Up - All garments are scanned in at the Cintas Plant before processing. 2.After the garments are cleaned, inspected, steam-finished and sorted, each individual’s uniforms are scanned again and the numbers are compared to our original count and recorded in our system. 3.Our Service Sales Representative checks the counts for all garments before loading his truck. 4.Delivery - The customer gets clean uniforms plus a controlled inventory flow. This system ensures the right garment is at the right place at the right time. 5.Documented verification is forwarded to your program contact. Bar Code Inventory Control System Fix my uniform Repair Tag PLEASE KEEP THIS GARMENT SEPARATE FOR YOUR SERVICE REPRESENTATIVE (THAT WILL HELP US GET IT BACK TO YOU ON TIME) PLEASE PRINT Account # _____Emp #_____ (found on collar or waistband) NAME___________________  Button or Snap  Tear  Pockets  Belt Loops  Zipper Broken  Hem or Seam REMARKS:  Shorten hem: or leg _____ inches  Lengthen hem or leg _____ inches  Name plate to read Name __________  Company Crest  Exchange to Size ________ Your Cintas Service Rep. will complete this section  Nameplate Lettering color Background color Border Color  Relabel  Company Crest Lettering color Background color Border color  Custom  Machine COMMENTS: This garment has been repaired by: ____________ and inspected by: ____________ Thank You! INCHES 1” 2” 3” Service Request Tag What About Repairs Alterations Size Exchanges (Refer to Service Request Tag) In Partnership With

2. 1. Employee Fittings  Each employee will select from available options: - Coveralls - Shirts and Pants  Cintas will provide samples to ensure accurate fit and comfort  All sizing information for each employee will be maintained in our computer file 2. Order Garments  Each employee will be issued their specified sets of garments  All garments will be bar code labeled (See Personalized Bar Code Label) 3. Delivery Schedule Established  Pick-up/delivery same day each week with the exception of holidays; you will be notified of holiday schedules  All service issues will be documented by Service Sales Representative and responsive action taken 1.Delivery Service  Clean uniforms delivered (based on prior week’s soiled pick-up)  Clean uniforms delivered to garment locker  Soiled garments should be deposited in soil lock-up container  Soiled garments picked up for cleaning  Soiled garments are scanned, by item and by employee, after each pick-up by Cintas Plant personnel  Pick-up information is recorded and documented  Copy of pick-up and delivery documentation left with MD Anderson’s program contact on day of delivery 2.Professional Garment Cleaning and Maintenance  Each garment is carefully inspected each week  Garment is professionally cleaned in a water wash process  All repairs are made as needed, or at employee’s request  Garment repair tags will be available at each location (See Service Request Tag)  Size changes will be made at employee’s request  Garments will be automatically upgraded as they wear out to ensure continuous protection and quality Service Overview Implementation Each employee’s uniforms are bar code labeled with customer’s information on the customer account and individual wearer. Personalized Bar Code Label W E L C O M E !... to the finest uniform service you can receive. Here’s how to keep your CINTAS service running smoothly. We respond to your changing needs One month after your program begins, we will return to personally conduct a complete Service Evaluation. After that, we will conduct regular Service Evaluations. We feel that it is vital to keep on top of your changing needs. Because that way, we not only meet your expectations, we actually exceed them. Your company name will be printed in this section This is the date the label was printed and applied to your garments Each garment has its own 8- digit number which assists in controlling inventory You will have an account # selected for you and it will be your permanent identification at Cintas This code is to identify the type of garment Each employee will have a wearer # selected for him/her Each employee’s name or initials and clock # are printed here