1. Swedish Presentation, Istanbul October 2006 - Government Co-operation Agneta Nord Tommy Carlsson

2. A political vision for 2010, Government Co-operation One issue – one contact Doing the right thing – in the right way Modern, curios and development VERVA (The Swedish …), a government coordinator for this work

3. E-Government Part of the Lisbon strategy 2010 More effective exchange of information between agencies Electronic processing The use of a standardised e-ID Government cooperation in IT-investments

4. The Swedish Tax Agency We are one of the agencies participating in these projects Help for new registered companies My own page - Government portal for ”all” agencies, 2008? Electronic communication – send or receive – phone, sms, e-mail or paper

5. Obstacles Secrecy between agencies Technical obstacles Agencies are in different phases in development of their e-servicies Agencies have different priorities and views

6. Benefits Good for the taxpayers Standards One Stop Shop Less costs for the agencies Exchange of knowledge and experiencies

7. VISAM – one example Virtual Meeting Project Six different agencies Customer terminals PC, Webcam, Scanner, Printer, Headset Live audio and video conference Help with forms, applications etc. Access to the agencies websites

8. kundarbetsplatsen Welcome to the customer terminal Virtual meeting project

9. Customer terminal The customer terminal consists of: computer webcam scanner printer headset Virtual meeting project

10. The Swedish Customs Administration The Swedish National Labour Market Administration The Swedish National Board of Student Aid The Swedish Enforcement Administration and legislation The Swedish Social Insurance Administration The Swedish National Tax Board Click on any of the buttons below to start a video and audio conversation with your authority

11. Virtual meeting project

13. Features Live audio and video conferencing Help with forms, applications, etc. File and links transfer Accesibility to public authorities websites Remote control and co-surfing Virtual meeting project

14. Who provides assistance? Each authority takes care of their customer Virtual meeting project