1. Copyright © 2006 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Professionalizing Education For Faster IT Enabled Services Development The emergence of BPO and ITES in the region

2. 2 Copyright © 2007 Accenture All Rights Reserved. Plan Presentation du Post Graduate Certificate: contenu, objectifs (Accenture) Le futur du programme (Accenture) Q & A (*) or other related field

3. 3 Copyright © 2007 Accenture All Rights Reserved. Accenture IT Professional Certification: Why? Since 2001, when Accenture started their Outsourcing operations in Mauritius, Accenture has recruited a significant number of student from the different Universities and schools The pattern we found during these 5-6 years of operations was a skill gap between the academic curriculum and the industry requirements, especially in the off-shore context. Experience shows that this gap can be bridged with an extra 2-3 months training on both technical and non-technical skills in order for the new joiners to be operationally fit. Based on our findings and from discussions with UOM management and the Empowerment Program, Accenture and the University have agreed to develop an extended program called “Accenture IT Professional Certification” which will take the official shape of a UOM/Accenture co-branded Post Graduate Certificate. (*) or other related field

4. 4 Copyright © 2007 Accenture All Rights Reserved. Gap Analysis “Craft”Industry Practical Experience Industrial Approach (quality, process, methods, rigor) Large Scale Technologies Communications and leadership

5. 5 Copyright © 2007 Accenture All Rights Reserved. This program will happen in two phases Accenture IT Professional Certification: General Principles Quality and Test « Test Driven Development » Basic + Advanced Java SAP Oracle Communication Traineeship 5-Week full time training 3 Months placement at Accenture (Paid as full time employee) Sponsorship of the Empowerment Program

6. 6 Copyright © 2007 Accenture All Rights Reserved. This program is opened to any post BSc graduate with an interest to participate. –The program in presented under three technology tracks to choose from (only one executed for the pilot session) –Each track also includes common modules related to Software Quality and General Communication skills –Each module will be subject to a final exam. –This program will issue a University PG certificate for the student who pass all the exams of the program. Accenture IT Professional Certification: General Principles

7. 7 Copyright © 2007 Accenture All Rights Reserved. An Example Quality and Test « Test Driven Development » « Test Driven Development » Basic + Advanced Java Basic + Advanced Java SAP Oracle Communication « Accent on: Quality of the delivery» « Accent on Industrial Technologies: Quick adaptability for rapid project deployment » « Accent on: Improvement of communication» Post Graduate Certificate

8. 8 Copyright © 2007 Accenture All Rights Reserved. Accenture contributes with: Starting up the initiative and engaging with the universities Identifying the gaps and building training content to fill the gaps Providing content (through technology alliances) and instructors Providing facilities for the pilot session Managing the project The main objectives are: Improve the overall quality and throughput of new joiners for itself and for the rest of the ICT sector by training as many people as possible (beyond Accenture needs) and by releasing on the market a number of these resources. Position Accenture as an active contributor to the development of the ICT market in Mauritius committed to the long term development of the business in the country: –Increase manpower availability, and facilitate business development –Reduce poaching practices –Slow down the wage inflation Accenture contribution and objectives

9. 9 Copyright © 2007 Accenture All Rights Reserved. Plan Presentation du Post Graduate Certificate: contenu, objectifs Le futur du programme Q & A (*) or other related field

10. 10 Copyright © 2007 Accenture All Rights Reserved. Two compatible approaches Short Term By creating short complementa ry qualifications Long Term By continuously Reshaping the Academic Curriculum

11. 11 Copyright © 2007 Accenture All Rights Reserved. If Mauritius wants to develop this activity sector quickly and on a large scale this program should not remain an “Accenture” initiative. All the stakeholders of this business need to joint forces to bring the program to the next level. In their own interest What Should be the future of this program ?

12. 12 Copyright © 2007 Accenture All Rights Reserved. Everyone on board ? Facilities Administration Academic standards Official degree/certification HW and licenses Course Content SW & HW Vendors Education Institutions Private Operators Lecturers

13. 13 Copyright © 2007 Accenture All Rights Reserved. Widen the scope to all ITES ? ‘000 ‘00 ‘0 SC HSC Diploma BSC Msc Call Centers BPO (KPO RPO) Web Services Software Dev. Software R & D

14. 14 Copyright © 2007 Accenture All Rights Reserved. Plan Presentation du Post Graduate Certificate: contenu, objectifs Le futur du programme Q & A (*) or other related field

15. Copyright © 2006 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Professionalizing Education For Faster IT Enabled Services Development The emergence of BPO and ITES in the region