1. Viztel Speech Junction. Last update on July 31, 2004 Visit us at www.hasibatit.com Hasibat Information Technologies Co. K.S.C.C.

2. Hasibat Information Technologies Co. (HIT) Began providing IT solutions and services in Kuwait & the region in 1983 under the name of Kuwait Computer Company (Hasibat) HIT was established in May 2004 as a Kuwaiti closed shareholding company with a capital of One Million Kuwaiti Dinars Hasibat was the First Publicly-Traded IT Company listed in Kuwait Stock Exchange Continue to grow in all directions – Revenue – Number of staff – Products & Markets – Strategic Vision and Mission

3. “To be the pioneer in providing IT solutions & services in the region” Our Vision

4. Strong emphasis on Customer Satisfaction, Individual Initiative, Continuous learning and the pursuit of excellence. Minimum bureaucracy which results in faster and better service for our customers. Our Culture

5. Strong History and Well Established Foundation Distinguished Proven Methodology Unique Professional Services The Right Solution Delivering Performance Business Know-how Long-term Relationship with Customers High Quality Project Management On-going Support Leading Industry Partners Skilled and Certified Team Understanding Market Needs Why HIT

6. Speech*Junction Speech-Enabled Auto Attendant

7. Speech Junction Speech Technology Using conversational dialogue or natural language to communicate with an intelligent computer system for: Information Information Transaction Transaction Communication Communication

8. Speech*Junction What is Speech*Junction ?  Speech-enabled Auto Attendant & Info Retrieval System.  Equipped with Automated Speech Recognition (ASR) - Latest State-of-Art Technology.  Capable to “listen”, “recognize” & “differentiate” voice-prompted keywords.

9. Unattended calls due to unavailability of receptionist. = INCREASE FRUSTRATIONS Caller needs to remember / know telephone extension of the contacted personnel. = TROUBLESOME Employee needs to inform all callers upon changing extension. = HASSLE = LOST OF CUSTOMERS Current Challenges of Phone System Difficulties in retrieving voicemail / unaware of voicemail when out of office. = LOST BUSINESS DEALS Inappropriate call routing / transferring to wrong personnel. Speech*Junction

10. Serve the organization 24 hours x 7 days a week, Include weekends & public holidays. Speech* Junction Overcomes it! Voicemail can be checked from anywhere with Internet connection. Accurate information delivery. Direct call transfer upon request via voice. Voice-activated – Just need to know & “say” the personnel name or information categories ! Speech*Junction

11. Features  Dissemination of standard company information (e.g. Address, Fax number, Product & Services.) Call Routing Voice Bulletin Board Voicemail sent as E-mail  Voicemail recorded by callers is sent to personnel’s mailbox. Enable them to check anywhere & anytime.  Route calls to the relevant department or personnel using voice. “Follow Me” feature  Create outbound calls to personnel’s mobile phone or external contact phone number. Stay in contact at anytime. Web Management Module  Personnel can update information conveniently (e.g. phone extension, personal details, mobile phone number.) Speech*Junction

12. Additional Benefits Machine based ASR is ready to serve at all times. Machine based ASR is ready to serve at all times.  Reduce recruitment headache ! Capable to handle up to 120 simultaneous calls. Capable to handle up to 120 simultaneous calls. Web Management module allow updating telephone directory upon arrival of new employees or organization restructuring conveniently. Web Management module allow updating telephone directory upon arrival of new employees or organization restructuring conveniently.  Minimizes administrative efforts Cut down endless list of options and response promptly. Cut down endless list of options and response promptly. Provide central information resource that can easily be accessed over the telephone. Provide central information resource that can easily be accessed over the telephone.  Handle multiple calls  Efficient & time saving  Ensure level of telephone courtesy & service standard Maintain desired telephone courtesy and service standard with selected voice talent. Maintain desired telephone courtesy and service standard with selected voice talent. Eliminating mood swing & impolite answering tone on human operator / receptionist. Eliminating mood swing & impolite answering tone on human operator / receptionist. 24 hours x 7 days, inclusive of public holidays. 24 hours x 7 days, inclusive of public holidays.  Around the clock services  Greatly enhance corporate imageSpeech*Junction

13. Speech*Junction Specification  Handle up to 120 simultaneous calls.  Support up to 70,000 distinct vocabulary & natural language processing.  Multiple language support : English, Cantonese, Mandarin, Bahasa Melayu (Malaysian), Korean, Japanese, Spanish, Arabic.  Compatible with all PABX & PSTN network.  Open-platform & building block approach to ease integration and reduce complexity.  Web Management compatible with major Internet browsers.Speech*Junction

14. Speech*Junction Categories  Speech*Junction Small & Medium Industries (SMI) Edition  Speech*Junction Enterprise Edition Min of 2 ports, up to max of 8 ports. Min of 2 ports, up to max of 8 ports. More than 8 ports, up to 120 ports. More than 8 ports, up to 120 ports.Speech*Junction

15. Speech*Junction Architecture Speech*Junction

16. What Callers’ Experience on Speech*Junction ? “You just say a few words and it does it.” “It’s just like a real person.” “Saves time because you don’t have to go step by step.” “It feels friendly. When you push buttons, you are just using a machine.” “Its very powerful, very convenient.” “I didn’t expect it to have so many functions. With one phone you can do anything!”Speech*Junction

17. Speech – In the Public Eye  Business Week  “Speech Recognition… the Next Big Thing”  Bill Gates, Microsoft  “Speech is not just the future of Windows, but the future of computing itself.”  InfoWorld, Feb 8, 1999  “Companies that do not believe that speech is a strategic technology are making the same mistake made by companies just two years ago when they ignored the Internet.” Speech*Junction

18. About Viztel Solutions  is the leading voice and messaging systems provider in Asia Pacific, that specializes in the development and the deployment of communication systems and services for telcos and enterprises (Viztel's unique technology offering transcends across various wired and wireless channels MMS/SMS/PDA).  Founded in 1999 in Malaysia  APMITTA Award for Best Value Added Communication Technologies, 2001 (Asia-Pacific Multimedia Super Corridor Information Technology & Telecommunications Awards)  Awarded MSC-status in April 2000 (Multimedia Super Corridor - a world-first, world-class act - to help companies of the world test the limits of technology and prepare themselves for the future.

19. Thank ! Thank You !