4 4 Recap and Reminders Recap: Last week, during the CCIS provider training we: Discussed the overview, history, and background of OAT. Focused on the provider side of OAT invoice submission. Conducted the walk-through of Provider Self Service Online Attendance Tracking Captivate simulation. Provided comprehensive list of available OAT training materials available (also available in today’s presentation). Provided specific descriptions and links for provider specific training materials. Reminders: Make it a priority to become comfortable and familiar with provider processes. If providers approach CCISs with questions and/or concerns that CCISs are unsure about, please direct their calls to the ELN Help Desk (877-491-3818). If CCISs have questions and/or concerns, please follow the established CCW process. Please feel free to begin promoting OAT to the Providers in your area.
5 OAT CCIS Training 5 Today’s Focus How does provider submitted attendance information get to CCISs? Subsidized Child Care Providers Provider Self Service used for Online Attendance Tracking PELICAN Child Care Works CCIS Staff Today’s Focus
7 7 Next Steps: Training, Support, and Advertising Materials
8 OAT CCIS Training 8 Training Materials All available training, support, and advertising materials related to OAT: * (Indicates materials designed for providers to be distributed by CCISs) Number of files When and where to use these materialsProviderCCIS Use in Training Overview Presentations2The presentations provide an introduction to OAT to familiarize users with OAT. CCISs should use this as a kick-off deck during training to provide a complete picture of OAT to Providers. Provider PELICAN Online Help3Online Help is specifically designed for CCISs. Online Help is a comprehensive reference tool that details all aspects of the PELICAN system, with specific files (3) related to OAT functionality. A glossary of commonly used terms is also included. Captivate Simulation: Provider Self Service Online Attendance Tracking 1Use for a comprehensive walk-through of the PSS OAT process for submitting online invoices. CCISs should direct providers to this simulation to demonstrate to providers the ease and flexibility available with OAT. Captivate Simulation: Processing Online Provider Invoices 1Use for a comprehensive walk-through of the processing provider invoice process. CCISs should use this simulation whenever deemed necessary. Tip Sheet: Processing Online Attendance Invoices 1Use for questions and concerns related specifically to processing OAT invoices. CCISs should use this tip sheet if questions and/or concerns arise with processing OAT invoices. Tip Sheet: PSS Account Setup 1Use for questions and concerns related specifically to PSS account setup. CCISs should direct providers to this tip sheet if providers approach them with questions and/or concerns related to PSS account formation. User Reference Guide1Use for comprehensive and detailed information related to all aspects of OAT. All users and non-users of the OAT system should use this guide to addresses questions and/or concerns related to OAT. Brochures3CCISs should use brochures when promoting and encouraging providers to opt-in to OAT. CCISs should distribute these brochures whenever contact is made with providers and when deemed appropriate. Newsletters/List Serv (text only) 2CCISs should use newsletters when promoting and encouraging providers to opt-in to OAT. Newsletters should be distributed following your normal procedures or as deemed appropriate. * *
9 OAT CCIS Training 9 TypePurposeLink Captivate Simulation: Processing Online Provider Invoices Electronic learning tool that provides a comprehensive walkthrough of the OAT system designed for CCISs. http://ocd/custom/ccis/training/ccis_provider_training.asp Tip Sheet: Processing Online Attendance Invoices Provides detailed assistance for processing online attendance invoices designed specifically for CCISs. http://ocd/custom/ccis/training/ccis_provider_training.asp PELICAN Online Help Files The PELICAN Online Help link provides comprehensive assistance for all functions of the PELICAN system, including OAT. Note: PELICAN CCW login required. https://www.pelican.state.pa.us/CCMIS/RoboHelp/PrimarySSL /PCCW.htm User Reference GuideProvides comprehensive and detailed assistance for OAT system users and non-users. OCDEL Intranet: http://ocd/custom/ccis/training/ccis_provider_training.asp PSS Link: https://www.pelican.state.pa.us/provider/Files/Help/userrefere nceguide.v0.pdf The following training materials are specifically designed for CCISs: Training Materials
10 OAT CCIS Training 10 Next Steps Now that both sessions are complete, CCISs have all the materials to become proficient in both the provider and CCIS processes of OAT. Make it a priority to become familiar and comfortable with provider processes in order to address provider concerns and questions. You may begin promoting OAT to providers with the provided advertising materials. If CCISs have any questions, please follow the established CCW process.
OAT CCIS Training 11 OAT CCIS Training 11 Questions?
OAT CCIS Training 12 OAT CCIS Training 12 Thank you!